Recent content by alart

I have a Lenovo IdeaPad 3 14Hl05 laptop which was originally my late brothers. I reset it to factory settings to give to my grandson some months ago. Due to complications this is only about to happen now. Unfortunately the computer appears to be dead. I have opened it up and have discovered...

HI ALL Thanks for all your replies it did at first look quite daunting to restore my account. At some early point in this convoluted process I must have changed my grandson's parent/guardian to be my wife. We managed to access her account on my computer and then under family members we were...

This is a peculiar problem. It started when I tried to set up a w11 laptop, that was surplus to my needs, for my grandson. I created Microsoft account and an e mail address because he is a child I had to set myself up as his parent/guardian. However for other reasons the setup was not working...

Hi all, thanks for all your useful pieces of advice. The situation has now resolved itself quite spectacularly. Something I did caused the computer to crash and would not restart I had to reinstall windows and hence lost all printer settings which had to be reinstalled. HP Smart found the...

Thanks to both for your replies, I tried to get the Basic Driver first but could not get it I then tried your method, Helmut and after deleting all installed drivers started again, HP still did not recognise my printer wirelessly but I have been able to install USB drivers for both printing and...

I have just purchased, new, an HP W11 S01 desktop pc, running V 23H2 and tried to connect it wirelessly to my existing HP Envy 4500 3 in 1 wireless printer. It will only connect wirelessly to scan and only by USB to print. Is there any way to enable both scanning and printing wirelessly? I have...