I don't know all the details, another family member was the one who set it up with Win10 a few months ago. I think he had cloned Win10 from their older laptop onto this one. He then went overseas for work, which is why they asked me to help instead as nobody else in the family is 'techy'. The...
Seems that way! I tried to give as much info as I could in my original post - then luckily solved it myself by chance while waiting to see if anybody had any good replies with suggestions!
Amused (though thankful people were trying to help!) that people are still replying despite the fact I...
Yes, I had no intention of using the HP Recovery Partition
I had used the Win11 Upgrade tool to do the upgrade once I got it working, so all is fine now.
No commands - I found a post in my searching by a user on reddit that mentioned a corrupted User Account profile was the cause of his issue and he had the same error code as the laptop I was working on. I know the profile I was using on the laptop WASN'T corrupt because I was booted into and...
When they had put Win10 on it, they erased the whole drive, so the HP Recovery partition is no longer there.
No worries anyway as I have actually solved the problem. Turns out there were somehow two corrupted old Windows account profiles still on the computer aside from the profile they...
Hi all,
Title says it all. I've got a laptop that I am working on that belongs to a family member...very new HP that has Win10 installed on it and they now want it upgraded to Win11. It originally came with Win11 but another family member had put Win10 on it somehow as the owners are an elderly...