Recent content by Secret Squirrel

This is almost certainly because Google doesn't like your public IP address. Someone with that address at some point abused the system and it's making Google twitchy. Most ISPs use dynamic IP addresses, so if you can get a different one, it should fix this. To do this, turn your router off when...

Your screenshot indicates that a rogue extension is still the most likely culprit. Did you see my post #3? Try that test before anything else. It could however be your antivirus that's the culprit although that's less likely.

Hader, as a test, click on the three little dots top right to open the menu, choose "New Incognito Window", then try again from there. If it works fine then one of your third-party extensions is almost certainly the culprit. Close the Incognito window. Look through your list of extensions in a...

JD, perhaps those email are hiding from you. Try this is in Gmail's Search box at the top: from:me has:attachment If that doesn't help then try this one which also searches Trash and spam: in:anywhere from:me

OK, you now need to answer my first question.

Ants, I agree. That's why I want to know if he can sign-in to OneDrive and his MS account online. If he can't then it's an account problem.

Do you sign-in to both computers with the same Microsoft account? If you do, then as a test, try to sign-in to these Microsoft services: Microsoft account | Sign In or Create Your Account Today – Microsoft Microsoft OneDrive Let me know what you discover.

Sorry that I couldn't help. Outlook Classic’s old Word‑based rendering engine is almost certainly the culprit.

Thanks for providing details of those events. Sadly, they're not relevant. Outlook Classic and the web version use different renderers so the culprit is either a malformed image, corrupted HTML tag, or a font that Classic doesn't like. As a test, click the View menu then turn the Reading Pane...

Open the faulty email again to generate another crash then head over to Event Viewer. Look under Windows Logs -> Application and see if you can find that event. It'll be either listed as an Application Error or Windows Error Reporting. If it mentions Outlook in the details then copy everything...

I'm seeing a cheaper option. Also, most home users have only one (or occasionally two) mail accounts so there's no charge whatsoever.

There's also a "one time payment" option for a very reasonable $59.95. However, you won't get any any major version updates. That might suit some folks because email clients don't really need updating and they may not be interested in any new "features". There's no charge if the user has one or...

I don't know what WDC is but if it's set to delete cookies after every session then that could also be the cause of your problem.

Google clearly doesn't like your current public IP address because it's been used for activities that are making Google very suspicious. The fix is to get yourself a different public IP address. Are you using a VPN connection? If you are then select a different server. If you're not using a...

It's not obvious to everyone so that's why I asked. I had a couple of clients contact me with exactly the same problem with BT emails. They were using email clients with POP accounts and the only way to view the Spam folder was to login to BT webmail. All their missing emails were there. Does...