Recent content by simmyjiff

Will do, thanks

Clean install completed, all working ok at present, thanks to you zbook and your colleague contributors. jim

Hi zbook, Update. checked drivers etc, as per comment, all ok and updated. Backup completed a stored in Cloud. Implemented clean Windows 11 install Settings, System, Recovery, Reset PC, Remove everything. Windows 11 download, PC restarted automatically and presented with opening screen, Entered...

Thanks Zbook, and also thanks for your time in investigating the problem on my behalf, I think I should also apologise for what the frustrations you probably experienced with me and my failure to grasp the issue from your point of view, I'm not a techy by any stretch of the imagination and it...

Maybe soon? Not sure what else there is to do atm?

No, wish I had now though....

I've been on to the AVG support web site, but it appears improvement works are in progress and they can't help, will try again tomorrow, in the meantime is there anything else I can be doing?

I wasn't aware that I was, I had AVG for a year or so, but then got hold of Kaspersky up until last week, didn't realise AVG was still there....thanks for your comment though(y)

Maybe the best thing to do?🤔😩

...over the top?

Hi, As far as I know I'm not experiencing any unexpected shutdowns? I am unable to shut down in the normal way through windows, so I have to shutdown on the Power button, could this be manifesting itself as unexpected shutdowns? Uninstalled Web Companion, read up about it and felt there was no...

PC still restarting on shutdown?

HI, Contacted APG, further cleaning carried out. Uninstalled companion. https://www.dropbox.com/s/ue5euoe5f9y21hp/Event_logs-%282022-03-19_07-08-16%29.zip?dl=0 https://www.dropbox.com/s/wi47ph0cpeqmsg6/DESKTOP-95U5S6C-%282022-03-19_07-05-07%29.zip?dl=0

Info as requested. 1. Completed. 2. Completed. 3. Confirmed. 4. Programmed. 5. Updated to 63a. 6. Checked, all okay. 7. Attached. 8. Attached. 9.In Work. DESKTOP-95U5S6C-(2022-03-18_07-26-15).zip Event_logs-(2022-03-18_07-31-25).zip

Hi, just finishing off...should I reinstall the Kaspersky Virus software? had a problem with Item 8? received a Malware/Trojan alarm? Thanks