Solved A popup too far


TonyCzar

TonyCzar

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Reno, Nevada USA
OS
Win 11 Pro 24H2 (Build 26100.3476)
On the one non-HP computer in my stable, I accidentally installed an HP program for hardware diagnosis. It has since been un-installed, but on occasion something in that computer reminds me that uninstallation does not equal termination (see image). Any suggestions where I should look to put a stake through that thing's heart?

Screenshot (76).png
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
I'm confused, from what you said I was expecting a popup from HP. I don't see what that web page has to do with an popup from HP.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
after the removal of HP software have you checked in >task manager >startup to see if any redundant entries are left
also check in system services to see if any redundant HP services are still active.

i use ccleaner to check these and also do a reg clean afterwards.
best of luck, Steve ..
 

My Computers

System One System Two

  • OS
    Win 11 24H2 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    1GB full fibre
    Browser
    Edge & Thunderbird
    Antivirus
    AVG Internet Security
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Gerenic 3 button
    Internet Speed
    WiFi only
    Browser
    FireFox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
Looks like an ad to me. I have two HP computers and I've never seen that before.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 24H2 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion TP01-2xxx
    CPU
    AMD Ryzen 3 5300G
    Memory
    8gb
    Graphics Card(s)
    Radeon Graphics 4.00GHZ
    Monitor(s) Displays
    ViewSonic
    Keyboard
    HP
    Mouse
    wireless Microsoft
    Browser
    FireFox
    Antivirus
    Avira
  • Operating System
    Updated Windows 10 to 11 24H2 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i3 8100 @3.60 GHz
    Motherboard
    HP 8653 (U3E1)
    Memory
    8.GB
    Graphics card(s)
    Intel UHD 360 (HP)
    Sound Card
    Realtek High Def
    Monitor(s) Displays
    ViewSonic
Winuser said:
I'm confused, from what you said I was expecting a popup from HP. I don't see what that web page has to do with an popup from HP.
Click to expand...

Please see the small window in the middle of the screenshot.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
Install it again from where you originally installed it then use Revo freeware to uninstall it and reboot.

www.revouninstaller.com

Download Revo Uninstaller Freeware - Free and Full Download

Free fully functional download of Revo Uninstaller Pro, Pro Portable and Revo Uninstaller Freeware. Quick and fast download here.
www.revouninstaller.com
 

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Scheduled task?

Click on your Windows Start Button.
Start typing "Task Scheduler" and click on the "Task Scheduler"
In the "Task Scheduler" app, go through the folder lists on the left.
If you click on the "HP" folders, it will show the scheduled tasks in the upper-middle panel.
You can select which tasks (or folders) you wish to delete and choose the "Delete" or "Delete Folder" on the right panel.
Go through all the tasks, it could be anywhere.

When does this show up?

I’m guessing there is a scheduled task attempting to run on start-up and run software that has been uninstalled. By removing the tasks, you should stop getting the messages.
Right click on the task and stop it before deleting it.
If you don’t have any HP software installed anymore, delete them all (If there are any that is)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
antspants said:
Scheduled task?

Click on your Windows Start Button.
Start typing "Task Scheduler" and click on the "Task Scheduler"
In the "Task Scheduler" app, go through the folder lists on the left.
If you click on the "HP" folders, it will show the scheduled tasks in the upper-middle panel.
You can select which tasks (or folders) you wish to delete and choose the "Delete" or "Delete Folder" on the right panel.
Go through all the tasks, it could be anywhere.

When does this show up?

I’m guessing there is a scheduled task attempting to run on start-up and run software that has been uninstalled. By removing the tasks, you should stop getting the messages.
Right click on the task and stop it before deleting it.
If you don’t have any HP software installed anymore, delete them all (If there are any that is)
Click to expand...

There was an HP task hiding in there. Now gone. I enjoy smart people. Thanks.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 (Build 26100.3476)
    Computer type
    Laptop
    Manufacturer/Model
    This laptop is an HP 840
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    one SSD 1TB
    Case
    N/A
    Cooling
    as outfitted
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name REC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • Computer type
    PC/Desktop
    Manufacturer/Model
    Altair 8800
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