Amazon error: "We're sorry, an error has occurred. Please reload this page and try again."


MadScientist

Active member
Local time
5:43 AM
Posts
32
OS
Windows 11 Pro
Not sure if this started when I upgraded to Windows 11 or after one of the cumulative updates. If I use a link to an Amazon product from other sites, i.e., techbargains, I get this:
Screenshot 2022-11-23 134319.jpg
And if I do a search for a product within Amazon I get the same error when a click on the item. This only happens with Amazon. Links to other sites, i.e., Walmart, Best Buy, Dell, etc., it goes right to the product page.
Screenshot 2022-11-23 134959.jpg
Clicked on the first search result and the error came up again.
Screenshot 2022-11-23 141536.jpg
I googled this and found several suggested fixes: use a different browser, clear your browser cache and cookies, use Ccleaner, use a different computer, turn off your AdBlocker. None of these worked. I came across a suggestion in another Windows forum that said to delete the last 2 characters in the address bar and hit enter. This worked and brings up the product page. I don't know how they came up with this solution.
If you have any other suggestions on why this happens and another way to fix it I'm all ears.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    My Build
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    Asrock B550 Phantom Gaming 4
    Memory
    Corsair 32GB Vengeance DDR4 3600Mhz ram
    Graphics Card(s)
    Nvidia GTX Geforce 1660 Ti
    Monitor(s) Displays
    MSI 27" Optix G27C4
I just went to Amazon, typed in earbuds and had no issue getting a list nor opening the Bose item. Firefox 107 on Win11 Version 22H2 Build 22621.819.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I just went to Amazon, typed in earbuds and had no issue getting a list nor opening the Bose item. Firefox 107 on Win11 Version 22H2 Build 22621.819.
I use Chrome, but also get the same error when using Edge. I'll give Firefox a try.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    My Build
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    Asrock B550 Phantom Gaming 4
    Memory
    Corsair 32GB Vengeance DDR4 3600Mhz ram
    Graphics Card(s)
    Nvidia GTX Geforce 1660 Ti
    Monitor(s) Displays
    MSI 27" Optix G27C4
Links up good for me !
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
Installed Firefox and it links from Techbargain to the Amazon product pages, no errors. I tried Chrome and Edge on 2 other computers, my HTPC AMD system, the other an Intel laptop and get the same error messages, all running Windows 11???
Anyone have a clue to what's causing this with Chrome and Edge? While googling the error I came across lots of people having the same problem.
I also ran Malawarebytes and Kaspersky scans on all 3 computers. Comes up clean.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    My Build
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    Asrock B550 Phantom Gaming 4
    Memory
    Corsair 32GB Vengeance DDR4 3600Mhz ram
    Graphics Card(s)
    Nvidia GTX Geforce 1660 Ti
    Monitor(s) Displays
    MSI 27" Optix G27C4

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    My Build
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    Asrock B550 Phantom Gaming 4
    Memory
    Corsair 32GB Vengeance DDR4 3600Mhz ram
    Graphics Card(s)
    Nvidia GTX Geforce 1660 Ti
    Monitor(s) Displays
    MSI 27" Optix G27C4

My Computers

System One System Two

  • OS
    Win 11 pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3710 SFF
    CPU
    Intel I7 12th gen
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Cirrus Logic CS8409(AB 57)
    Monitor(s) Displays
    27 inch Acer
    Screen Resolution
    1920x1080
    Hard Drives
    512 GB M.2 SSD
    PSU
    180 W 85% Efficient, 80 PLUS Bronze
    Browser
    chrome, edge beta, tor
    Antivirus
    yes, Windows Defender ?
    Other Info
    Msoft 365
  • Operating System
    fire os 7.3 (Android 9 api level 28)
    Computer type
    Tablet
    Manufacturer/Model
    Amazon Fire HD 8 Tablet (10th Gen, 2020 Release)
    Browser
    Edge (APK)

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
Fire Fox & Edge !!
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
Running AdblockPlus, Camelizer, and Kapersky Protection extensions. Added them to Firefox and no Amazon link errors.

I just ran Ccleaner's Custom Clean, again, and this time its Registry Cleaner. Yeah, I know most people think its Registry Cleaner is useless. I don't know if it helped or it miraculously cured itself but the Amazon links in Chrome and Edge are now working as they should. Going to the product pages with no errors.
Thanks everyone for your help.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    My Build
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    Asrock B550 Phantom Gaming 4
    Memory
    Corsair 32GB Vengeance DDR4 3600Mhz ram
    Graphics Card(s)
    Nvidia GTX Geforce 1660 Ti
    Monitor(s) Displays
    MSI 27" Optix G27C4

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