An Image file has turned white?


W

WLERCHE

New member
Local time
10:45 AM
Posts
5
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Windows 11
Hi,

I've been working on an After Effects Project and for some reason one of the images used in the project has turned white. I have no technical explanation for this. All the other images in the folder are still there and displaying as normal. Just this one image has turned white. Both the thumbnail, and the actual image when I click on it. Even inside the project files of after effects.

I had the project open yesterday morning before going to the shop and it was completely fine. I have heaps of backups but I'm just wondering what could have caused it.

Cheers in advance.
 

Attachments

  • Screenshot 2025-02-16 140616.webp
    Screenshot 2025-02-16 140616.webp
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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Pro 360 S1
Don't have experience with the program and this may not apply but the only time I've seen similar was when the image had the file extension changed, lost the File Association with a program and didn't know how to display it.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
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    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Maybe accidently saved a new empty file? How big is the file size?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
File extension is still as normal. AE doesn't change source files, also don't have any projects with a white solid layer.
File is only 401kb, 404kb on disk.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Pro 360 S1
WLERCHE said:
Hi,

I've been working on an After Effects Project and for some reason one of the images used in the project has turned white.
Click to expand...

What happens if you drag that image from the project panel to a new comp, is it still white? (Drag it to the "Create a new Composition"-icon in the project panel.)
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Xeon w5-2465X (3.10 GHz)
    Motherboard
    HP Z4 G5
    Memory
    128 GB
    Graphics Card(s)
    Nvidia RTX A5000
    Sound Card
    On board, Realtek
    Monitor(s) Displays
    ASUS Swift PG279Q (27")
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung MZVL21T0HCLR-00BH1 m.2 1TB, Samsung 990 Pro m.2 4TB, Kingston SFYRD m.2 4TB, Corsair MP510 m.2 4TB, Corsair MP600 Pro m.2 8TB, Corsair MP600 Pro m.2 8TB, Micron 5300 SATA SSD 8TB.
    Other Info
    This is a HP Z4 G5 Workstation.
Possible to upload/share the file?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
2112 said:
What happens if you drag that image from the project panel to a new comp, is it still white? (Drag it to the "Create a new Composition"-icon in the project panel.)
Click to expand...
Its the same when re-inserted into the seq. I have a different version of that comp which uses the same image but from a different folder and that's fine, but I just looked at the file properties of the white image and it says the image was modified. Which I haven't done. It's kind of like the raw image has been opened and edited in photoshop which I haven't even opened it in photoshop until today to make a thumbnail.
 

Attachments

  • Screenshot 2025-02-16 154802.webp
    Screenshot 2025-02-16 154802.webp
    48.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Pro 360 S1
Seeing Modified Time at 3:22 am in the night, maybe pc was rebooted, and did not save correctly?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
WLERCHE said:
I have a different version of that comp which uses the same image but from a different folder and that's fine...
Click to expand...

Use that file in the other folder and put all files outside OneDrive.

OneDrive is good for storing files but can be a disaster if used as a scratch drive with any app, After Effects, etc, included. I have seen people lost all work, assets and project files many times. They all had one thing in common, files stored on a cloud service. Cloud services tend to be confused if one file changes and try to restore the file from the cloud.
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Xeon w5-2465X (3.10 GHz)
    Motherboard
    HP Z4 G5
    Memory
    128 GB
    Graphics Card(s)
    Nvidia RTX A5000
    Sound Card
    On board, Realtek
    Monitor(s) Displays
    ASUS Swift PG279Q (27")
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung MZVL21T0HCLR-00BH1 m.2 1TB, Samsung 990 Pro m.2 4TB, Kingston SFYRD m.2 4TB, Corsair MP510 m.2 4TB, Corsair MP600 Pro m.2 8TB, Corsair MP600 Pro m.2 8TB, Micron 5300 SATA SSD 8TB.
    Other Info
    This is a HP Z4 G5 Workstation.
2112 said:
Use that file in the other folder and put all files outside OneDrive.

OneDrive is good for storing files but can be a disaster if used as a scratch drive with any app, After Effects, etc, included. I have seen people lost all work, assets and project files many times. They all had one thing in common, files stored on a cloud service. Cloud services tend to be confused if one file changes and try to restore the file from the cloud.
Click to expand...
I'll give it a go, but I have one drive switched off as I run a hot spot as my internet and it is exceptionally slow anyway. I live in the middle of nowhere.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Pro 360 S1
WLERCHE said:
I'll give it a go, but I have one drive switched off as I run a hot spot as my internet and it is exceptionally slow anyway. I live in the middle of nowhere.
Click to expand...
Got it!

The file you have problem with, how does it look if you open it in let´s say Windows Photos app?
 

My Computer

System One

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Xeon w5-2465X (3.10 GHz)
    Motherboard
    HP Z4 G5
    Memory
    128 GB
    Graphics Card(s)
    Nvidia RTX A5000
    Sound Card
    On board, Realtek
    Monitor(s) Displays
    ASUS Swift PG279Q (27")
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung MZVL21T0HCLR-00BH1 m.2 1TB, Samsung 990 Pro m.2 4TB, Kingston SFYRD m.2 4TB, Corsair MP510 m.2 4TB, Corsair MP600 Pro m.2 8TB, Corsair MP600 Pro m.2 8TB, Micron 5300 SATA SSD 8TB.
    Other Info
    This is a HP Z4 G5 Workstation.
2112 said:
Got it!

The file you have problem with, how does it look if you open it in let´s say Windows Photos app?
Click to expand...
Exactly the same.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Pro 360 S1
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