Solved Android Phone cannot be seen in Windows 11


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bondy99

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Hi,

I don't know if this is the correct area for this topic, if not, my apologies.

I am using Windows 11 version 21H2 and could see and access my Android Samsung S8+ phone with no problems.

However last 2 days I have been unable to see my Samsung S8+ phone since.

I have no idea why this occured. I have looked in device manager, no phone seen there.

I don't use my phone for checking emails, I use my laptop and desktop for that.

Any help / assistance in resolving this hiccup would be welcome.

Thanks
 
Windows Build/Version
21H2

My Computer

System One

  • OS
    Windows 10 Home x 64
    Computer type
    Laptop
    Manufacturer/Model
    Medion Akoya
    CPU
    Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
    Motherboard
    Unknown
    Memory
    8.00 GB (7.90 GB usable)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    RealTek HD Audio
    Monitor(s) Displays
    Geeric PnP Monitor
    Hard Drives
    ST950325AS
bondy99 said:
Hi,

I don't know if this is the correct area for this topic, if not, my apologies.

I am using Windows 11 version 21H2 and could see and access my Android Samsung S8+ phone with no problems.

However last 2 days I have been unable to see my Samsung S8+ phone since.

I have no idea why this occured. I have looked in device manager, no phone seen there.

I don't use my phone for checking emails, I use my laptop and desktop for that.

Any help / assistance in resolving this hiccup would be welcome.

Thanks
Click to expand...
You do not say how you connect e.g. via wifi, usb cable, are you using apps etc.

Responses will be random without context.
 

My Computer

System One

  • OS
    Windows 11 Pro + Win11 Canary VM.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14
    CPU
    I9 13th gen i9-13900H 2.60 GHZ
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB soldered
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    laptop OLED screen
    Screen Resolution
    2880x1800 touchscreen
    Hard Drives
    1 TB NVME SSD (only weakness is only one slot)
    PSU
    Internal + 65W thunderbolt USB4 charger
    Case
    Yep, got one
    Cooling
    Stella Artois (UK pint cans - 568 ml) - extra cost.
    Keyboard
    Built in UK keybd
    Mouse
    Bluetooth , wireless dongled, wired
    Internet Speed
    900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)
bondy99 said:
Hi,

I don't know if this is the correct area for this topic, if not, my apologies.

I am using Windows 11 version 21H2 and could see and access my Android Samsung S8+ phone with no problems.

However last 2 days I have been unable to see my Samsung S8+ phone since.

I have no idea why this occured. I have looked in device manager, no phone seen there.

I don't use my phone for checking emails, I use my laptop and desktop for that.

Any help / assistance in resolving this hiccup would be welcome.

Thanks
Click to expand...

Hey.
Do you use a third part app for drivers like driver booster ?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
Hello cereberus and Bug locker,

I use a USB Cable to connect my phone to the pc. I have a few apps on the pc but not on the phone.
 

My Computer

System One

  • OS
    Windows 10 Home x 64
    Computer type
    Laptop
    Manufacturer/Model
    Medion Akoya
    CPU
    Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
    Motherboard
    Unknown
    Memory
    8.00 GB (7.90 GB usable)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    RealTek HD Audio
    Monitor(s) Displays
    Geeric PnP Monitor
    Hard Drives
    ST950325AS
After you connect the phone to PC using a USB cable. Swipe down on the phone screen to check your notifications. There should be one for USB. What options are you getting? There should be one for file transfer. Note phone screen must be unlocked to see files on PC.

I have also used the MyPhoneExplorer app. Important, you need to install it on your PC and your phone.

Run MyPhoneExplorer on PC
Select File > Connect
Select Connect via:.WiFi, Bluetooth, or USB cable
If you select WiFi you will shown a QR code

Run MyPhoneExplorer on Phone
Scan QR code on PC screen
Close app

Back to MyPhoneExplorer on PC
You can do a number of things including downloading photo
Select Files option and browse to DCIM folder

MyPhoneExplorer

MyPhoneExplorer | Functions

www.fjsoft.at www.fjsoft.at
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    2000Mbps/300Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    2000 Mbps down / 300 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
MisterEd,
Thanks for your reply, unfortunately on the Samsung S8+ when I swipe down the phone, there is no USB icon.

All I see is Wi-Fi, sound, Bluetooth, Autorotate, Torch, Flight mode, Power mode, Mobile data, Wi-fi calling, QR scanner, Blue light filter, Mobile hotspot, Secure folder, Location, NFC, Do not disturb, Always on display, Smart view, Phone visibility, Dolby atmos, Sync, Edge lighting. Night mode and Navigation bar. Some of those icons are blue. others greyed out.

I'll download MyPhoneExplorer App and see how I go.
 

My Computer

System One

  • OS
    Windows 10 Home x 64
    Computer type
    Laptop
    Manufacturer/Model
    Medion Akoya
    CPU
    Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
    Motherboard
    Unknown
    Memory
    8.00 GB (7.90 GB usable)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    RealTek HD Audio
    Monitor(s) Displays
    Geeric PnP Monitor
    Hard Drives
    ST950325AS
bondy99 said:
MisterEd,
Thanks for your reply, unfortunately on the Samsung S8+ when I swipe down the phone, there is no USB icon.

All I see is Wi-Fi, sound, Bluetooth, Autorotate, Torch, Flight mode, Power mode, Mobile data, Wi-fi calling, QR scanner, Blue light filter, Mobile hotspot, Secure folder, Location, NFC, Do not disturb, Always on display, Smart view, Phone visibility, Dolby atmos, Sync, Edge lighting. Night mode and Navigation bar. Some of those icons are blue. others greyed out.

I'll download MyPhoneExplorer App and see how I go.
Click to expand...
When I had problems connecting with USB on my old Samsung S7 phone I found that many times restarting the phone fixed it. In any case the phone's screen had to be unlocked to see the files on it. When things worked right I would see the phone in Windows File Explorer and browse the files on it.

I was talking about swiping down on the phone screen to see the notifications. I don't know what it looks like on your phone but here is what it looked like on my old Samsung S7:

USB1.jpg

USB2.jpg
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    2000Mbps/300Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    2000 Mbps down / 300 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
I downloaded MyPhoneExplorer, installed on Android phone and Windows PC, and had messages pop up saying error cannot connect. I ended up removing the software. I went back to an earlier restore point and still had the same issue. Yes, I understood what you meant by scrolling down the screen. I don't use the mobile phone to access my email, just normal internet search. For my emails, it's always done through my laptop or desktop.
 

My Computer

System One

  • OS
    Windows 10 Home x 64
    Computer type
    Laptop
    Manufacturer/Model
    Medion Akoya
    CPU
    Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
    Motherboard
    Unknown
    Memory
    8.00 GB (7.90 GB usable)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    RealTek HD Audio
    Monitor(s) Displays
    Geeric PnP Monitor
    Hard Drives
    ST950325AS
bondy99 said:
I downloaded MyPhoneExplorer, installed on Android phone and Windows PC, and had messages pop up saying error cannot connect. I ended up removing the software. I went back to an earlier restore point and still had the same issue. Yes, I understood what you meant by scrolling down the screen. I don't use the mobile phone to access my email, just normal internet search. For my emails, it's always done through my laptop or desktop.
Click to expand...

To see this menu :

1729068490462.png

your must be connected via USB port.
Did you that ?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
Hello Bug locker,
I'm not sure if it was the same but it was similar. I'll download it again and see what happens.
 

My Computer

System One

  • OS
    Windows 10 Home x 64
    Computer type
    Laptop
    Manufacturer/Model
    Medion Akoya
    CPU
    Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
    Motherboard
    Unknown
    Memory
    8.00 GB (7.90 GB usable)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    RealTek HD Audio
    Monitor(s) Displays
    Geeric PnP Monitor
    Hard Drives
    ST950325AS
I had a Samsung xcover 5. It didnt need software.

It needed the Windows driver. When the driver booster delete it ,
the only way to find the old Windows driver was a clean install ....................
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
bondy99 said:
Hello Bug locker,
I'm not sure if it was the same but it was similar. I'll download it again and see what happens.
Click to expand...

Do you use any driver update software ?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
Hmm,
I believe I have an old version of Driver Booster that crops up now and again.

I just downloaded MyPhoneExplorer and first message says Allow MyPhoneExplorer client to make and manage phone calls...I denied it.

Allow client to access your phone call logs ? I denied it

Allow client to send and view SMS messages? I denied it

Waiting for connection

USB Cable not plugged in. when it is plugged in
 

My Computer

System One

  • OS
    Windows 10 Home x 64
    Computer type
    Laptop
    Manufacturer/Model
    Medion Akoya
    CPU
    Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
    Motherboard
    Unknown
    Memory
    8.00 GB (7.90 GB usable)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    RealTek HD Audio
    Monitor(s) Displays
    Geeric PnP Monitor
    Hard Drives
    ST950325AS
bondy99 said:
Hmm,
I believe I have an old version of Driver Booster that crops up now and again.

I just downloaded MyPhoneExplorer and first message says Allow MyPhoneExplorer client to make and manage phone calls...I denied it.

Allow client to access your phone call logs ? I denied it

Allow client to send and view SMS messages? I denied it

Waiting for connection

USB Cable not plugged in. when it is plugged in
Click to expand...

Tip : Driver Booster says "There are 25 (ghost) unplugged devices. Do you want delete them ?".
Between of them was and my Xcover5 cause i had connect to different USB ports.
I said "Yes , delete". And ................ good bye Windows driver ..... welcome to clean install !!!!!!!!
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
bondy99 said:
Hmm,
I believe I have an old version of Driver Booster that crops up now and again.

I just downloaded MyPhoneExplorer and first message says Allow MyPhoneExplorer client to make and manage phone calls...I denied it.

Allow client to access your phone call logs ? I denied it

Allow client to send and view SMS messages? I denied it

Waiting for connection

USB Cable not plugged in. when it is plugged in
Click to expand...
HP and Intel suggests this utility. I have it and it works. But i have the original Windows drivers.
I dont know if it includes driver. You can try it.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
 

Attachments

  • no connection.png
    no connection.png
    3.9 KB · Views: 1

My Computer

System One

  • OS
    Windows 10 Home x 64
    Computer type
    Laptop
    Manufacturer/Model
    Medion Akoya
    CPU
    Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
    Motherboard
    Unknown
    Memory
    8.00 GB (7.90 GB usable)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    RealTek HD Audio
    Monitor(s) Displays
    Geeric PnP Monitor
    Hard Drives
    ST950325AS
bondy99 said:
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
Click to expand...
The only way that my Xcover works with USB cable was with Windows old driver (i think its date was 2006).
No development mode , no extra software.
The strange thing is that after the Driver was deleted from DB, even Windows could not find a driver to reinstall. Only with clean install did they find it again.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
bondy99 said:
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
Click to expand...

Try this : plug your phone via USB to another computer without Drivers program.
If it works , you just dont have the original driver.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
bondy99 said:
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
Click to expand...
Disable Developer Mode.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
bondy99 said:
Hello Bug locker,
I'm not sure if it was the same but it was similar. I'll download it again and see what happens.
Click to expand...
If it helps you thats what i see now with Intel Unison , with wireless connection :

1729070444673.png
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 17 cd2205nw
    CPU
    Intel 113700H
    Memory
    16GB
    Graphics Card(s)
    NVIDIA RTX 3050 ti
    Screen Resolution
    1980x1020
    Hard Drives
    Micron 512GB
    Mouse
    Logitech
    Internet Speed
    100Mbs
    Browser
    Vivaldi , Edge
    Antivirus
    Norton Plus
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