Solved anyone fixed event id 24687


Cromax

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Screenshot 2022-07-07 004047.png

anyone seen this and fixed it .. i actually never turned on bitlocker ever.. don't tell me I need another clean install cant find solution anywhere
 

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glasskuter

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Have you verified that bitlocker is off? Control Panel-Bitlocker Drive Encryption
 

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Cromax

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Have you verified that bitlocker is off? Control Panel-Bitlocker Drive Encryption
yes when you do in cmd manage-bde -off c: or d: it says its off
 

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    2070 super

glasskuter

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I do feel this is somehow related to TPM. Because of the cpu you have listed I see you are running on incompatible hardware. Have you had this error since you first installed 11 or did it develop later?
There's absolutely no info about this event on the web is there? I'm at a loss, too. Make sure you do not have any file corruption. Run
sfc /scannow from a command prompt as administrator.

Other than that, all I can suggest is a repair install to see if it will make a difference. Sorry I have nothing else. Good luck.
 

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  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
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    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
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    Antivirus
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Cromax

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last 4 days..not before didnt have any issues.. did all dism/sfc stuff
 

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    16 gb Kingston
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    2070 super

glasskuter

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I'm just thinking here. That error points to a driver. Even though you are not using bitlocker, it is still integrated into the OS. Bitlocker uses the tpm chip and the tpm driver is part of your chipset drivers. IMO since it's pointing to a driver, it means the tpm driver because in my system there is not driver specifically for bitlocker, only TPM. (However, my system is fully compliant with 11 so I don't know if our situations would be the same)
Make sure there are no unidentified devices in device manager. Verify whether there is or isn't a separate bitlocker driver anywhere in device manager
In device manager-security devices-right click on your TPM, update driver, search automatically. Maybe you'll hit it lucky and it will find an update.
Also right click on your TPM-properties. Does it say "this device is working?"
.
In Windows Update-update history, did an update apply coinciding with when you started seeing these events?

As a last resort you can also reset the tpm to factory default and then windows will re-initialize it. You do this from within Windows, not the bios. This will reset everything stored in the tpm regarding bitlocker and will also reset your pin. I would definitely make a full system backup before doing this. See this to determine if you want to try it..

If it is indeed a problem with the TPM you always have to consider it could be failing.

Hopefully some of the other folks here who are using incompatible hardware will step in here.
Now, I'm out of ideas for sure. Again, I wish you luck.
 

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  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
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    Antivirus
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Cromax

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Had enough of it did system image restore with macrium and no more error.. i have ocd with errors in event viewer i get pissed
 

My Computer

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  • OS
    Windows 11
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    Manufacturer/Model
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    CPU
    4770k
    Motherboard
    Asus Maximus Formula VI
    Memory
    16 gb Kingston
    Graphics Card(s)
    2070 super

glasskuter

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Great. I do not know how old the backup was, but pay attention to any updates that apply. If trouble comes back, it would point in the direction of update. Please mark your thread as solved.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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