ASIO / External Audio


BagOBolts

Member
Local time
2:18 PM
Posts
13
OS
Windows 11
I (wanted to) use my laptop for recording live guitar and midi drums. Laptop is an Acer Swift 3 (SF314-512-56QM) which came preinstalled with Windows 11, Purchased 10th Jan 2023. I use a Zoom R20, Sonuus i2m, and Behringer UCA202 as interfaces. The trouble is none of those devices are located in the preference settings in the DAW.
I am using Mixcraft 9 and Cakewalk. Blank boxes on both !
I have used these audio devices (and software) flawlessly on my old (AMD) desktop and last laptop, and old Fujitsu lifebook 2nd gen core i5. I have upgraded the old laptop from W7 W10 and W11, and it runs the programs fine.
The new laptop , I have updated all firmware, bios and firmware on the devices, even put W10 on the Laptop to find that too had the blank boxes and BSOD! So after deleting drivers , installing new / different drivers and 3 factory installs I am at a loss. I think this is an Alder Lake 12th gen issue.
Perhaps I should have gotten the AMD version instead!
Any Ideas?
 

My Computer

System One

  • OS
    Windows 11
Hi and welcome to the forum.
I'm not a musician so I wouldn't know which end of a drumstick was which and claim to know nothing about recording and mixing sound. I don't know if we have musician members here who deal with recording/mixing or not. If so, hopefully they will respond. In the meantime, I would first make sure I was running the latest release of both Mixcraft and Cakewalk. If you are, maybe you can find your answer within the following web pages. Good luck.

Regarding Mixcraft.
No Playback device in ASIO - Acoustica User Forums

old posts- Mixcraft no playback device issue - Acoustica User Forums

Regarding Cakewalk
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I have a recording studio and use Cakewalk (and Presonus Studio One).
Cakewalk default is looking for an ASIO driver. If no ASIO driver, DO NOT use ASIO4ALL! Change Cakewalk Audio Playback and Recording to WDM/KS and see if it recognizes one of the devices. If not, try WASAPI. If neither work, you will need a recording interface that has an ASIO driver.

Cakewalk has a very good support forum and suggest you post there CLICK
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
The CPU has nothing to do with that type of issues. It's a driver/software support issue. Try some of above recommendations. Also, since both Apps - have dedicated forums with an active user base (there should be some in a similar situation to yours - while using the same software - or at least, far more then in a general W11 forum) - you might find better support there:


 

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
Thanks to all that have replied, here is what I have done / tried so far.
I have updated all drivers , firmwares, Bios on everything to latest. Same with DAWs.
Before that I have extracted older drivers , rolled back, installed one at a time and different orders...Nowt. The drivers were all official from Zoom (the Zoom R20 supports Windows 10 & 11), Behringer etc. I tried putting Windows 10 thinking it may be an 11 issue. When that was the same I installed W11 on old gen 2 i5 to try and everything installed and worked fine. I know it's not a W10 or W11 issue. (Blank settings boxes) . I have reached out to most of the companies listed here at the mo I cannot find the link for Intel support ? If someone could I would appreciate it very much. I am still waiting for replies from Acer and Microsoft. If I get a fix I will post here as I cannot be the only person with this problem. Once again thanks!
 

My Computer

System One

  • OS
    Windows 11
Its not a PC hardware or OS problem. The problem is the need for ASIO drivers, if the alternatives I suggest do not work.
Also, not Acer or Intel or Microsoft.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
Its not a PC hardware or OS problem. The problem is the need for ASIO drivers, if the alternatives I suggest do not work.
Also, not Acer or Intel or Microsoft.
I have tried ALL the drivers and they all work in my old system (ASIO or otherwise). In the new system all the ASIO interaction / settings boxes are blank. They have been installed by the system but unrecognisable at the same time. The only difference between the W11 on my desktop , Windows 11 on my old laptop where everything works to W11 on my new laptop is Intel's 12 core hybrid processor !
 

My Computer

System One

  • OS
    Windows 11
I have had several recording interface units over the years. MAUDIO, Presonus, Roland, MOTU, and they all came with drivers that included ASIO. The drivers were multi-OS not specific to one OS. The current MOTU interface came with drivers for Win 10 and 11. My old MAudio Fast Track Ultra was purchased in Win 7 days and is still working in Win 11.

Because a device is "plug and play" does not guarantee it has drivers for a recording program.

You can think what you want, but I'll guarantee the problem is vendor drivers or lack thereof.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
I have had several recording interface units over the years. MAUDIO, Presonus, Roland, MOTU, and they all came with drivers that included ASIO. The drivers were multi-OS not specific to one OS. The current MOTU interface came with drivers for Win 10 and 11. My old MAudio Fast Track Ultra was purchased in Win 7 days and is still working in Win 11.

Because a device is "plug and play" does not guarantee it has drivers for a recording program.

You can think what you want, but I'll guarantee the problem is vendor drivers or lack thereof.
Dell and Lenovo have just issued fixes so hopefully Acer will follow. I understand what you are saying but I really believe the problem is Alder Lake even Steinberg are not supporting it at the minute.
 

My Computer

System One

  • OS
    Windows 11
I have had several recording interface units over the years. MAUDIO, Presonus, Roland, MOTU, and they all came with drivers that included ASIO. The drivers were multi-OS not specific to one OS. The current MOTU interface came with drivers for Win 10 and 11. My old MAudio Fast Track Ultra was purchased in Win 7 days and is still working in Win 11.

Because a device is "plug and play" does not guarantee it has drivers for a recording program.

You can think what you want, but I'll guarantee the problem is vendor drivers or lack thereof.
 

My Computer

System One

  • OS
    Windows 11
I looked at the devices you have. The Sonuus is MIDI not audio. The Zoom has Win 10/11 drivers, have you installed them. Not sure on the Behringer unit but the inexpensive units, such as the one you have, are known to have poor latency.

I suspect ultimately you are going to have to get a "real" recording interface unit, Focusrite and even Behringer make entry level units that have ASIO drivers.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
The Steinberg link does not address device drivers (ASIO). Dropouts (latency) is a separate issue.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
Here is a relatively low cost Focusrite Scarlett Interface:
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
I looked at the devices you have. The Sonuus is MIDI not audio. The Zoom has Win 10/11 drivers, have you installed them. Not sure on the Behringer unit but the inexpensive units, such as the one you have, are known to have poor latency.

I suspect ultimately you are going to have to get a "real" recording interface unit, Focusrite and even Behringer make entry level units that have ASIO drivers.
The Sonuus i2m is both Midi AND Audio and works on my old laptop got all its own current and correct ASIO drivers and firmware. The Zoom R20 has its own correct ASIO drivers installed, and are both blanked out in settings and control panel.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
Here is a relatively low cost Focusrite Scarlett Interface:
It still won't work in my laptop as my laptop only displays the names of the devices and blanks out any settings which should be available on the ASIO drivers settings. Any buttons settings to do with ASIO on "THIS" system are inoperable or blank with absolutely nothing to adjust whatsoever. The picture is of Mixcraft but does exactly the same with whatever DAW and whatever ASIO device I have plugged in. No matter what ASIO device is plugged in, whether the devices have own original drivers otherwise will be blank.

The Zoom ASIO should be adjustable outside of the DAW from the PC control panel, that is also blank. Like I say everything works in my other PCs.
I even installed my old Fender Mustang III with the original Fender ASIO and that was exactly the same , it shows up but leaves you nowt to adjust.

I am awaiting more news from Acer and other forums.
 

Attachments

  • 1676161785804.jpg
    1676161785804.jpg
    365.8 KB · Views: 2
  • 1676163072220.jpg
    1676163072220.jpg
    449.5 KB · Views: 3
Last edited:

My Computer

System One

  • OS
    Windows 11
I give up, You are convinced the problem is not what it is.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
I have just done a little research and it's quite possible that everyone is correct ...

The alder lake is a specialist hybrid gaming processor [at the time of it's initial release it was by far the fastest gaming chip on the planet]. However, as is always the case the developers of 3rd party hardware and even software are not always prepared or maybe capable of making the required modification to either the hardware or software [drivers] for some time after the initial processor release, [there is sometimes a decision taken that they will not ever support the new hardware - [especially if the forecast for the processor sales does not meet the required costings]
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 [Latest Release Preview] [Win11 PRO HighEnd MUP-00005 DD]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS to my design
    CPU
    AMD RYZEN 9 7950X OEM
    Motherboard
    *3XS*ASUS TUF B650 PLUS WIFI
    Memory
    64GB [2x32GB Corsair Vengeance 560 AMD DDR5]
    Graphics Card(s)
    3XS* ASUS DUAL RTX 4060 OC 8G
    Sound Card
    On motherboard Feeding SPDiF 5.1 system [plus local sound to each monitor]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    3XS Samsung 980Pro 2TB M.2 PCIe4 4 x 8TB Data + Various Externals from 1TB to 8TB, 10TB NAS
    PSU
    3XS Corsair RM850x 850w Fully Modular
    Case
    FDesign Define 7 XL BK TGL Case - Black
    Cooling
    3XS iCUE H150i ELITE Liquid Cool, Quiet Case fans
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3S +
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security [Latest]
    Other Info
    Also run...
    Dell XPS 17 Laptop
    HP Laptop 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 11 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17" + 32" 4K 3840 x 2160 HDR-10
    Screen Resolution
    3840 x 2400 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad +Logi Mx Master 3 or MX Ergo Trackball
    Keyboard
    Stock Illuminated + Logi - MX Keys
    Internet Speed
    950 MB Down 55 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also use an Adjustable Support for Laptop and Adjustable stand for monitor
There are postings on the Cakewalk forum, computer section, by a person who owns/builds DAW's (desktop recording computers) that he has tested and is offering 12th gen CPU's as a customer option. This person has big time Hollywood and TV clients, not just small or home studio clients.

FWIW he said he has a 13th gen and is testing this now.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
Well after weeks of experimenting I may have found a fix. ( I just hope it sticks). There are no Native ASIO drivers at the moment supplied by Acer or similar (I have found ) on MS Update catalogue.
So I followed this link :
and extracted a Dell Realtek driver , just ran the .exe and installed, but the drivers still didn't show up ...until I used the thunderbolt port, all the blank settings then became available, don't know how long this will last, or if update will bugger it up. But at the moment it's working better than it was 2 days ago. Just need a proper Realtek/Acer approved driver.
 

My Computer

System One

  • OS
    Windows 11

Latest Support Threads

Latest Tutorials

Back
Top Bottom