asus pn53 - unstable and crashing


Cixoos

Active member
Local time
10:56 PM
Posts
7
OS
win11
asus pn53 had several crashes , so I decided to reinstall win 11.
created rescue usb from ms creation tool. it started to crash during installation with "kernel security check failure".
tried with a new usb stick, same thing but finally managed to install it and did all the updates. Still getting crashes.

tried installing latest amd drivers, another "kernel security check failure".

another try, and it got installed.

launching edge browser, it can crash, checking folders in explorer it can crash..

tested each 16gb ram, and passed 3 times in memtest+

this is a mini pc, so not much more i can do.


any ideas?


Enhetsnavn PN53
Prosessor AMD Ryzen 7 7735HS with Radeon Graphics 3.20 GHz
Installert RAM 16,0 GB (15,2 GB brukbar)

Systemtype 64-biters operativsystem, x64-basert prosessor
Penn og berøring Ingen penne- og berøringsinndata er tilgjengelige for denne skjermen



Versjon Windows 11 Pro
Versjon 23H2
Installert den ‎10.‎06.‎2024
Operativsystembygg 22631.3593
Opplevelse Windows Feature Experience Pack 1000.22700.1003.0
 
Windows Build/Version
23H2 22631.3593
Last edited:

My Computer

System One

  • OS
    win11
Please see posting instructions.




 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
log collector


Device name PN53
Processor AMD Ryzen 7 7735HS with Radeon Graphics 3.20 GHz
Installed RAM 32,0 GB (31,2 GB usable)

Product ID 00330-80000-00000-AA545
System type 64-bit operating system, x64-based processor


Edition Windows 11 Pro
Version 23H2
Installed on ‎10.‎06.‎2024
OS build 22631.3593
Experience Windows Feature Experience Pack 1000.22700.1003.0
 

My Computer

System One

  • OS
    win11
The logs remained in a foreign language were not able to be scanned.

Forrige avslutning av systemet klokken 14:37:49 den ?10.?06.?2024 var uventet.

Systemet har startet pÕ nytt uten Õ avslutte pÕ riktig mÕte. Denne feilen kan oppstÕ hvis systemet uventet har sluttet Õ svare, krasjet eller mistet str°m.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
If possible clean install Windows using English as the default language during the troubleshooting.

BSOD after a clean install (using motherboard tested drivers) are almost always caused by malfunctioning hardware.



Please perform the following steps:


1) Run Tuneup plus > post a share link







2) Create a new restore point




3) Indicate whether the computer can run with only Ethernet (wifi off)



4) Uninstall or uninstall and reinstall: (and check the box to delete driver software)

mtkwlex Mediatek PCI LE Extensible Wireless LAN Card Driver c:\windows\system32\drivers\mtkwl6ex.sys



5) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Plan to run the testing overnight while sleeping and during the next day.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to find malfunctioning RAM.

Just 1 error is a test fail and testing can be aborted.







Code:
Name    [00000011] MediaTek Wi-Fi 6E MT7922 (RZ616) 160MHz Wireless LAN Card
Adapter Type    Ethernet 802.3
Product Type    MediaTek Wi-Fi 6E MT7922 (RZ616) 160MHz Wireless LAN Card
Installed    Yes
PNP Device ID    PCI\VEN_14C3&DEV_0616&SUBSYS_E0CD105B&REV_00\4&1AE36D28&0&0012
Last Reset    11.06.2024 13:34
Index    11
Service Name    mtkwlex
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\MTKWL6EX.SYS (0.34.2.867, 1,64 MB (1 716 360 bytes), 20.11.2022 20:46)


Code:
mtkwl6ex.sys Fri Nov 18 02:41:05 2022 (63774521)
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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