ASUS Z690 Maximus Hero motherboards reversed memory capacitor recall


  • Staff
To our valued ASUS Customers,

ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.

You can identify your part number by referring to the product packaging: Please reference the attached image

1640881800376.png

As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program.

Thank you so much to everyone for your patience and support while we are working through the replacement program.

If you have any questions or concerns please feel free to contact ASUS customer service.

Contact options

ASUS Support Website - https://www.asus.com/us/support/

ASUS Online Chat - https://icr-am.asus.com/webchat/icr.html...

ASUS MyASUS App - You can use via Windows or Android or iOS
https://www.asus.com/us/support/MyASUS-deeplink/

Best regards,
The ASUS Team

1640881807528.png


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Scott

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Bummer. Anyone here use that board? I found a picture of the issue:

1640885760025.png
 

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NtSFstEddie

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Bummer. Anyone here use that board? I found a picture of the issue:

View attachment 17234
The problem is in that rectangular part next to the box at the end of the RAM slots.You can't see it due to damage,but there's a stripe on it.If the stripe is on the right then you are all right.If the stripe is on the left then how much time you have left is anyone's guess and you should stop using it immediately.
 

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DooRules

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I am using the Asus 690 Hero. Thankfully mine doesn't fall into the recall specs.
 

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Zardoc

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At least Asus didn't act like Gigabyte and play dumb. That's what I like about Asus. They will ask you to give them proof and if they can repro, they will fix it.
 

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obelix

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ASUS is no longer a company trusted had ASUS maximus HERO XI a lot of problems took ASROCK no problem, good that you wrote it because i am preparing for the second year of 2022 to go for a new motherboard AM4 or Z690
 

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Zardoc

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ASUS is no longer a company trusted had ASUS maximus HERO XI a lot of problems took ASROCK no problem, good that you wrote it because i am preparing for the second year of 2022 to go for a new motherboard AM4 or Z690

Hi Obelix,

I'm sorry that you had issues with your Asus board.

I've been building machines for many years. All boards have issues when they are launched to market. That's why I never buy a board (except this one time last year BIG mistake) that has least 6 months of updates (often I wait a year).

Asrok make good boards but they have issues as all of them do.

For example: If you buy a board with a USB audio chip and it has driver or sound issues, all the boards with the same make will have issues.

Now as for this problem, it is unique to Asus. Asus did not wait to react, Once they were sure it was their problem, they owed up to it.
That's why I like Asus.:wink:
 

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obelix

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Everything is clear to me, but for many years I had an Asus from about 1997 until these years, different brands, there were no problems until the release of ssd m2 disks, since then there have been problems. just a name that pays and you forget about quality ;;;; HAPPY NEW YEAR 2022 to all members of the forum.
 

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Scott

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there were no problems until the release of ssd m2 disks, since then there have been problems.

I've had nothing but stellar performance from the two NVMe M.2 SSD drives on my ASUS motherboard.
 

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Zardoc

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I have A Strix Z590 Wifi-A the board runs with 3 Samsung Nvme M.2 (one running @Pcie4.0) No issues at all.
The only issue I had, not any more was USB audio. Created all sorts of issues. But, like I said that's what happens with new boards. Every board maker using that audio chip has had issues.
 

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geneo

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Everything is clear to me, but for many years I had an Asus from about 1997 until these years, different brands, there were no problems until the release of ssd m2 disks, since then there have been problems. just a name that pays and you forget about quality ;;;; HAPPY NEW YEAR 2022 to all members of the forum.

The real problem is Asus support and return practice. They still are good until something goes wrong. In this case the consequences forced them to do something.
 

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Zardoc

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The real problem is Asus support and return practice. They still are good until something goes wrong. In this case the consequences forced them to do something.
I agree. I've seen this a few times on the forums. I noticed it depends were you are. Mind you, it should never be but in my case I've never had that issue. I just changed the one I have and asked for advanced return and it was granted.

I've noticed over the years that Asus usually isn't refusing to RMA but it takes them a quite a while before acknowledging an issue with their boards. I think I can understand from reading issues in the ROG forums. Often the problem is either user related or incompatible hardware. I've seen myself argue for a week that my board was faulty but it actually was incompatible hardware (which I would have never thought because I've been using the same hardware on Asus boards for many years). It probably was a driver issue (Which often is but not sure) and gets fixed within unfortunately a few weeks (not days) .

Now, what gets us all peeved is that we have to play the role of computer technician and have detailed proof of the problem. So our first line of thinking is "Why should I prove it? I know it's that" It doesn't really make sense. If we know it's that then we should be able to prove it.

For example my sound issue on this board. I had proof that the board was booting way slower when the driver was installed. NO issues using the board without the driver. So had to be the driver. I even did a boot trace showing that the loading issues was with sound chip.

They couldn't repro the issue, so they said look we will RMA the board because we aren't saying that you're wrong, we just can't repro the problem.

I got irritated because I said another board won't change a thing. Then I said OK, you want to change the board, I don't want a refurbished or repaired board. I want a new board and I want advanced exchange. They said it's tougher because of the pandemic, They only have repaired boards. Nonetheless they agreed but said I'd have to wait until they had one in stock. Finally, a week later they shipped a new board.

Meanwhile, I continued to search because I said to myself, If they are right then it's something else. So I started testing the board thoroughly (what I admit I should have done at first.) You start bare-bones and work your way up. I disconnected everything and tried booting. Well, go figure everything booted fine.

Well to make a long story short (well it is long :rolleyes:) after installing one item after the other I found the problem (not the solution). As soon as I plugged my Logitech C615 (new but old model) boot slow down started. Now, was it the USB port? No because moving around port to port did the same thing.

I didn't want to wait to see if it was driver related so I ordered another web cam (a Nexigo) I wanted to try them out at the same time. PROBLEM SOLVED.

So in the end, it wasn't the board that had an issue. It was either driver or hardware related. (haven't retested).

This all goes to show that we often jump the gun to blame the board maker. So I can sort of understand why Asus wants detailed proof before blaming the board (just as long as they are testing on their end).

Like I said, at least they didn't do like Gigabyte and say, "Power supply?" No problems. o_O

And again, I agree Asus should have the same support & RMA arrangements anywhere you live. :)(y)
 

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Dru2

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First off, ANY vendor can experience a bad QC issue. It happens and no one is immune. It's how the situation is handled that makes the difference between keeping customers and losing them.

That said, Asus drove me away from them when I bought my first ever "Asus" anything product in the form of a notebook. I'd found the power adapter was getting a little too warm when used. Calling Asus support on this got me nothing but frustration cause in the end I never got a replacement power adapter (Asus simply lied they were going to replace it, only to tell me they couldn't after follow-up phone calls on shipment status), and instead had to purchase one elsewhere (same adapter). That adapter still works.

I also know no customer service is 100 percent perfect; I've had both good and bad with Gigabyte (my preferred board), but it was simply the BS and flat out lies that pushed me forever away from Asus. And I acknowledge they make some great motherboards. Still...

That customer service experience however has never left me. That was 8 years ago, and to this day I've never owned or used an Asus motherboard (or anything Asus after that).

That's me.
 

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Zardoc

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@Dru2 I would of reacted the same o_O.
My 2 favorites are Gigabyte and Asus but I must say that I may be temped to try Asrock. Not sure yet.
 

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tinmar49

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I have several Asrock boards and so far no trouble. The only Asus board I had went funny, but did take ten years to do so, so I cannot really fault their quality.
 

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    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    16Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    400W Novatech semi modular 80+bronze.
    Case
    Fractal Design Define R2
    Cooling
    front 2 x 120mm rear 100mm stock psu
    Internet Speed
    215/21
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes
  • Operating System
    W11 pro 64
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 3200G
    Motherboard
    MSI B450M PRO-VDH
    Memory
    2 x 8Gb Corsair Vengeance LPX 3000 DDR4
    Graphics card(s)
    onboard cpu
    Sound Card
    motherboard
    Monitor(s) Displays
    LG
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD Black M2 SN750 500Gb
    PSU
    Be Quiet 400 semi modular 80+gold
    Case
    Coolermaster Silencio 650
    Cooling
    140mm front, 120 rear Akasa Vegas Chroma AM
    Internet Speed
    21/215
    Browser
    edge/Firefox
    Antivirus
    WD plus Malwarebytes free

clam1952

Well-known member
Power User
VIP
Local time
9:34 PM
Posts
500
Location
Crewe, Cheshire, UK
OS
Windows 11 22H2 OS Build 22622.575
Never had any problem with Asus here, have had two Gigabyte boards fail, luck of the draw, I doubt in reality any company is much different to any other regarding failures or faults.
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 OS Build 22622.575
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    AMD Ryzen 7 3800X
    Motherboard
    Asus PRIME B350-PLUS
    Memory
    16GB Corsair Vengeance LPX DDR4 @3000Mhz
    Graphics Card(s)
    ASUS - GeForce RTX 3070 Ti 8 GB TUF GAMING OC
    Sound Card
    On Board Realtec
    Monitor(s) Displays
    Acer KA241
    Screen Resolution
    1920 x 1080 @60Hz
    Hard Drives
    240GB PNY CS900 SSD - OS
    2 x 1TB Crucial MX500 SSD
    1 x 500GB Crucial MX300 SSD
    2TB Seagate ST2000DM001-1ER164
    2TB Seagate ST2000DM008-2FR102
    PSU
    750 Watt Corsair TX750 Plus
    Case
    Cooler Master 690 III
    Cooling
    Akasa AK98 5 Case Fans
    Keyboard
    Logitech K270 - wireless
    Mouse
    Logitech - M185 wireless
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.
  • Operating System
    Windows 11 Pro 22H2 build 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881 - modified with SFX PSU fitted internally
    CPU
    Intel i5 - 10400
    Motherboard
    Dell 032w55 version A00
    Memory
    16GB of HyperX Fury @ 2133 Mhz
    Graphics card(s)
    EVGA 6GB GTX 1060.
    Sound Card
    Builtin
    Monitor(s) Displays
    ACER KA241
    Screen Resolution
    1920x 1080 @60Hz
    Hard Drives
    256GB SK hynix NVMe
    1TB Western Digital WD10EZEX-75WN4A1
    PSU
    Modular 450 Watt Corsair SF450 Platinum ( Mod to replace the Dell 265 Watt PSU)
    Case
    Inspiron Small Desktop
    Cooling
    Dell stock cooler
    Mouse
    Dell
    Keyboard
    Dell
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.

Zardoc

Dazed & Confused
Power User
VIP
Local time
4:34 PM
Posts
663
Location
In a van down by the river
OS
Windows 11 Enterprise
Never had any problem with Asus here, have had two Gigabyte boards fail, luck of the draw, I doubt in reality any company is much different to any other regarding failures or faults.
I don't know if MSI changed their game but man those boards were cheap and badly made. Mind you, it's been many years since.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel® Core™ i7-12700K Processor 25M Cache, up to 5.00
    Motherboard
    Asus TUF Gaming Z690-PLUS WIFI D4
    Memory
    G.Skill Ripjaws V Series 32gb (2x16gb) DDR4 3200mhz
    Graphics Card(s)
    Asus Dual Geforce Rtx™ 2070 Oc Edition 8gb Gddr6
    Monitor(s) Displays
    BenQ EW3270U 31.5” 3840x2160 UHD 16:9 HDR LED 4K LG 27UK850-W 27'' 4K UHD IPS LED Monitor with HDR10
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 980 PRO PCIe 4.0 Gen 4 NVMe® SSD 1TB
    Samsung 980 PRO PCIe 4.0 Gen 4 NVMe® SSD 250GB
    Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
    Crucial MX500 2TB 3D NAND SATA Internal SSD
    PSU
    Corsair AXi Series AX860i Digital 860W 80 PLUS PSU
    Case
    Corsair 275R ATX Mid Tower Case
    Keyboard
    Logi MX Keys
    Mouse
    Logi M705
    Internet Speed
    400 mbs
    Browser
    Firefox
    Antivirus
    Eset NOD32
    Other Info
    Love fast boots

bobkn

Well-known member
Power User
VIP
Local time
4:34 PM
Posts
795
Location
Danbury, CT, USA
OS
Windows 11 22000.708
I don't know if MSI changed their gam but man those boards were cheap and badly made. Mind you, it's been many years since.
My secondary system uses an MSI X570 Gaming Plus.

Seems solid enough, but its BIOS setting layout is awful (IMHO).
 

My Computers

System One System Two

  • OS
    Windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    64GB Kingston DDR5-5600
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

ThrashZone

Minor Threat
Power User
VIP
Local time
3:34 PM
Posts
1,140
OS
Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
Hi,
Yep my luck I would gotten one of these hero was the cheapest rog and it has hdmi graphics so no gpu needed lol

Seems asus is adding a lot third party utilities downloads as drivers maybe this is the new focus instead of proper training for assembly and testing.
 

My Computer

System One

  • OS
    Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    asus x3
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    To many to list
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
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