Solved Black screen after installing AMD drivers


spapakons

Well-known member
Power User
Local time
2:22 AM
Posts
1,034
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.978)
Hello!

I have a system with Asrock B460M Pro4 motherboard, 16GB RAM, Intel Core i3-10400f CPU and and old AMD R7 340 graphics card that had Windows 10 installed but something went wrong and would not start Windows either in normal mode or Safe mode. The error says "Critical Process Died". If anyone knows what that is and how to fix it, please do tell.

I did not want to reset Windows 10 or risk losing any data, so I put a spare SSD and installed Windows 11 on it. I was in the process of upgrading the drivers when I downloaded latest AMD driver from here: https://www.amd.com/en/support/grap...es/amd-radeon-r7-300-series/amd-radeon-r7-340

While installing the AMD driver the screen turned black and never finished installing. I then hit the reset button and restarted the computer. Again there is only a black screen. Unless I go in Safe Mode and manually replace the AMD driver with Microsoft Basic Display Adapter from the Device Manager, there is no way to boot normally into the desktop. Can you please confirm that the graphics card is faulty? Is that a driver issue? Have you seen it before? Is that related to the Windows 10 issue (Critical Process Died) ? Any help appreciated. Thanks
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.978)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.521)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

SlicEnDicE

Well-known member
Power User
VIP
Local time
2:22 AM
Posts
1,072
Location
Finland
OS
Windows 11 Pro build 10.0.25211.1001 (Dev Channel)
While your GPU supports DX12 which is required for Windows 11, the cards feature set is only for DirectX 11.1. I think this may be the issue. I am not 100% certain though.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25211.1001 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

tinmar49

Active member
Member
Local time
12:22 AM
Posts
287
Location
UK
OS
W11 pro beta
There is no Intel i3 10400f, there is an i5, though, I checked that hoping the cpu might have built in graphics.
 

My Computers

System One System Two

  • OS
    W11 pro beta
    Computer type
    PC/Desktop
    CPU
    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    16Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    500W Seasonic core 80+gold non modular
    Case
    Fractal Design Define R2
    Cooling
    front 2 x 120mm rear 100mm stock psu
    Internet Speed
    100/10
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes
  • Operating System
    W11 pro 64
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 3200G
    Motherboard
    MSI B450M PRO-VDH
    Memory
    2 x 8Gb Corsair Vengeance LPX 3000 DDR4
    Graphics card(s)
    onboard cpu
    Sound Card
    motherboard
    Monitor(s) Displays
    LG
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD Black M2 SN750 500Gb
    PSU
    Be Quiet 400 semi modular 80+gold
    Case
    Coolermaster Silencio 650
    Cooling
    140mm front, 120 rear Akasa Vegas Chroma AM
    Internet Speed
    100/10
    Browser
    edge/Firefox
    Antivirus
    WD plus Malwarebytes free

spapakons

Well-known member
Power User
Thread Starter
Local time
2:22 AM
Posts
1,034
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.978)
Hello! The problem was that the graphics card had gone bad, so it worked in basic mode without acceleration (BIOS and simple 2D graphics with Microsoft Basic Display Adapter), but when I installed the drivers it failed to a black screen. It was out of Warranty, so I decided to try fixing it myself. I removed the fan and heatsink, cleaned the thermal paste from the AMD chip and then used a heat gun at about 260 degrees Celsius for a few seconds to airflow repair the card. I heated mostly the AMD chip, but also the memory chips and the rest of the card. I then put fresh thermal paste and put back the heatsink and fan and booted into Windows again. It worked! Now I can install latest AMD drivers properly without any glitch. In some performance test maximum temperature was 65 degrees Celsius without any issue. I'll mark the thread solved. Thank you all.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.978)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.521)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

tinmar49

Active member
Member
Local time
12:22 AM
Posts
287
Location
UK
OS
W11 pro beta
Great result, you will know what to do if that happens again, get a new graphics card.
 

My Computers

System One System Two

  • OS
    W11 pro beta
    Computer type
    PC/Desktop
    CPU
    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    16Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    500W Seasonic core 80+gold non modular
    Case
    Fractal Design Define R2
    Cooling
    front 2 x 120mm rear 100mm stock psu
    Internet Speed
    100/10
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes
  • Operating System
    W11 pro 64
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 3200G
    Motherboard
    MSI B450M PRO-VDH
    Memory
    2 x 8Gb Corsair Vengeance LPX 3000 DDR4
    Graphics card(s)
    onboard cpu
    Sound Card
    motherboard
    Monitor(s) Displays
    LG
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD Black M2 SN750 500Gb
    PSU
    Be Quiet 400 semi modular 80+gold
    Case
    Coolermaster Silencio 650
    Cooling
    140mm front, 120 rear Akasa Vegas Chroma AM
    Internet Speed
    100/10
    Browser
    edge/Firefox
    Antivirus
    WD plus Malwarebytes free

spapakons

Well-known member
Power User
Thread Starter
Local time
2:22 AM
Posts
1,034
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.978)
At the current GPU prices, I would rather not give an arm and a leg for a new card...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.978)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.521)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

Latest Tutorials

Top Bottom