Black screen on laptop, but is responsive? Is my boot also slow?


Michele

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OS
Windows 10
So, I am running into this weird problem on my Acer laptop running Windows 11.

I am getting a black screen at certain periods. But it feels intermittent. Sometimes I'll have a black screen while waking up, other times though I have black screen after the Acer logo on boot.

And in that similar vein, after the logo screen, the boot might feel slow...? Sometimes it takes 60 seconds before the login screen appear, but other times it just doesn't show up and I might have to hard restart my laptop.

Troubleshooting steps I have tried:

- tried to reset video driver with hotkey, that's why I know the keyboard and such is working, because it gives me that beep sound.

- tried to update video driver, nothing.

- tried to delete temp folder, nothing.

- even tried to install the latest Windows update, to nothing. Didn't really change much, but they were generally harmless.

It's so confusing. I didn't really install anything much the past week or two. I'm worried it's a hardware issue or something else.

CPU: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz

GPU: Nvidia Geforce RTX 3060 Laptop GPU

This problem seems to have started over the last week or two. At first I could just close my laptop and then open it again, but now it seems to be occasionally throwing a black screen. I'm worried something might have broken itself, even though I always make sure to be careful about my laptop...

I even tried to use WPR to record the boot, and then tried to use WPA (Performance Analyser), but I don't think I understood how to use these programs correctly. Like, I opened the file to analyze, but I couldn't figure what was eating up the boot, so I don't really know if it's really a boot issue or not. hence the question marks in the titles, because I don't understand if it's a video graphic issue, or a boot issue.
 
Windows Build/Version
25H2, 26200.8524

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    2.6 GHz Intel i7-6500, has 2 cores
    Memory
    12 GB of RAM
    Graphics Card(s)
    Intel HD Graphics 520 + Radeon M340
    Hard Drives
    447 GB SSD
    Browser
    Firefox > Chrome
    Antivirus
    Windows Defender rocks!
@Michele

I would run the Memory Diagnostic first.
Right click START and choose: Run
Type: mdsched.exe


Other options are...

Terminal (Admin) and run these commands one at a time...

sfc /scannow

Dism /Online /Cleanup-Image /RestoreHealth




Another thing to try is a 'Clean Boot'...



And while you're doing all that... run HWMonitor or HWInfo (both free), to see how your temperatures are.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26200.8457 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
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In this video, we delve into the common issue of slow boot times in Windows and how to effectively troubleshoot it using Process Monitor.




Also try clean boot and scan your computer for malware infections.




Run Sfc /scannow command from Command Prompt.


Scan for health all attached storage devices.


To view S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) data of your storage devices, you can use built-in system utilities or free, downloadable monitoring tools. These tools display drive health, temperature, power-on hours, and potential read/write errors.


You can use CrystalDiskInfo app.



Also run chkdsk C: /f command.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
  • Like
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