Solved Bluetooth device disapperead


RodDam

RodDam

Member
Local time
1:20 AM
Posts
6
OS
Windows 11
Hi,

I have an issue with my bluetooth and I can't solve on my Windows 11.

The issue is that every time I made a call on Microsoft Teams, my Apple Airpods Max gets no sound. I have to disconnect and reconnect. But today, suddenly the earphone couldn't connect anymore. I've restarted Windows, and after this restart, the bluetooth disappeared. I tried to remove the driver via Asus app (Bluetooth_ROG_Realtek_B_V1.9.1051.3012_34192.exe), restart and reinstall, but no luck. I still can't see the bluetooth card. The bluetooth doesn't show on device manager.

Windows version:
Version 23H2 (compilacion de SO 22631.3447)

Thanks
 
Windows Build/Version
Version 23H2 (compilacion de SO 22631.3447)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus/FA507NV
    CPU
    AMD Ryzen 7 7735HS
    Memory
    64GB DDR5 (Crucial)
    Graphics Card(s)
    AMD Radeon / RTX 4060
Hi RodDam, welcome to the ElevenForums 🙏

To try and find the Bluetooth again, have you tried running the Bluetooth Diag troubleshooter?

Select Start > Settings > System > Troubleshoot > Other troubleshooters . Next to Bluetooth , select Run and follow the instructions.

I am not sure if the above is still correct for Windows 11. If not, you could place a shortcut to the Bluetooth Diagnostics on your desktop. I believe it should work to activate the troubleshooter.
(Credit to @garlin for this script)

Copy this code onto a notepad file:

Code: 
Set WshShell = CreateObject("WScript.Shell")
strDesktop = WshShell.SpecialFolders("Desktop")
Set oMyShortCut = WshShell.CreateShortcut(strDesktop+"\Bluetooth Diag.lnk")
oMyShortCut.WindowStyle = 4
oMyShortcut.IconLocation = "%SystemRoot%\System32\bthudtask.exe"
oMyShortCut.TargetPath = "%SystemRoot%\System32\msdt.exe"
oMyShortCut.Arguments = "-id BluetoothDiagnostic"
oMyShortCut.WorkingDirectory = "%SystemRoot%\System32"
oMyShortCut.Save

Save the file as “BTDiag.vbs“

Do so by saving the notepad file as an “all files” type so you don't have .txt at the end of the resulting file, to do so, do the following:

In the file menu on notepad, click on save as, then at the bottom near where you type the filename, you will see “save as type” select “All Files (*. *)”​
​
Save it to your desktop, call it “BTDiag.vbs“​
​
Run that file (BTDiag.vbs), it will in turn save a Shortcut to the Bluetooth Diagnostics on your desktop.​
Click on that shortcut and follow the troubleshooter prompts.​
​
You can then delete the BTDiag.vbs file.
Hopefully it will at least find your Bluetooth again. I am not sure about the earbuds.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Go to Device Manager and press on the "View" button at the top left.
Click on Show Hidden Devices. See what comes up.

1713482226090.jpeg
 

My Computers

System One System Two

  • OS
    windows 11 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
I assume they will pair with another bluetooth device?
 

My Computer

System One

  • OS
    11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved (HDMI)
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
Hi,

Thank you for all the replies.

To provide an update, and in case anyone else encounters the same issue, temporarily, the problem can be resolved by shutting down the laptop (while holding down the shift key), after which the Bluetooth works again.

However, I have found a newer version of the driver online, which definitively fixes the problem.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus/FA507NV
    CPU
    AMD Ryzen 7 7735HS
    Memory
    64GB DDR5 (Crucial)
    Graphics Card(s)
    AMD Radeon / RTX 4060
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