Bluetooth Headset Audio stuttering if multiple Bluetooth devices are connected.


Blurem

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5:24 PM
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Windows 11
Simply put, every time I connect to my phone while my headset is connected, its audio starts to stutter/cut off every few seconds.

I've tried reinstalling Bluetooth drivers, changing Wi-Fi's band to 5ghz, restarting my PC/phone, disabling audio enhancements and running the Bluetooth issues troubleshooter. Nothing worked.

Your help is appreciated.
 
Windows Build/Version
21H2 (22000.527)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    Intel Core i3 8130U
    Graphics Card(s)
    Intel UHD Graphics (Kaby Lake)
    Screen Resolution
    1366x768

zbook

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1) Please run these Microsoft Windows troubleshooters using administrative command prompt > click view detailed information > post images or share links into this thread

msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic
msdt.exe -id AudioPlaybackDiagnostic
msdt.exe -id WindowsUpdateDiagnostic


2) Run:


3) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Try3

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Windows 11 Home x64 Version 21H2 Build 22000.739
You did not say how you were connecting your computer to your phone.
- With the phone as a device on your home network connected by WiFi to it?
- Direct connection between the computer & the phone's WiFi hotspot?
- Another way?

Bluetooth is 2.4GHz so the potential for interference between it and WiFi always exists.

You might usefully check the other local networks. If there are lots using the WiFi channel you use or ones adjacent to it then that could account for poor operating performance.
- I monitor WiFi networks using NirSoft's WiFiInfoView


Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.739

Blurem

New member
Thread Starter
Local time
5:24 PM
Posts
2
OS
Windows 11
1) Please run these Microsoft Windows troubleshooters using administrative command prompt > click view detailed information > post images or share links into this thread

msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic
msdt.exe -id AudioPlaybackDiagnostic
msdt.exe -id WindowsUpdateDiagnostic


2) Run:


3) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread
Thank you for replying, I have done all of your instructions.

1) Power Diagnostics result:

Device Diagnostics result: (Driver Updates were enabled and there was a Bluetooth driver update which I already installed)

Audio Playback Diagnostics result:

Didn't take a screenshot of Windows Update diagnostics but it didn't really have any issues.

2) The tuneup batch file is attached to this post.

3) Device Manager didn't report any missing/broken drivers.

You did not say how you were connecting your computer to your phone.
- With the phone as a device on your home network connected by WiFi to it?
- Direct connection between the computer & the phone's WiFi hotspot?
- Another way?

Bluetooth is 2.4GHz so the potential for interference between it and WiFi always exists.

You might usefully check the other local networks. If there are lots using the WiFi channel you use or ones adjacent to it then that could account for poor operating performance.
- I monitor WiFi networks using NirSoft's WiFiInfoView


Best of luck,
Denis

I use my phone as a mobile hotspot (Wi-Fi hotspot). My laptop connects to my phone's hotspot. My laptop has my phone and a Bluetooth headset connected paired to it via Bluetooth.

I changed my phone's hotspot band to 5Ghz which seems to have fixed the issue. Thank you.
 

Attachments

  • Tuneup.txt
    6.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer
    CPU
    Intel Core i3 8130U
    Graphics Card(s)
    Intel UHD Graphics (Kaby Lake)
    Screen Resolution
    1366x768

zbook

Well-known member
Power User
VIP
Local time
9:24 AM
Posts
1,086
OS
Windows 10
Glad to read that it's fixed.

You're welcome.

Please reboot > perform windows updates

Consider making free backup images:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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