BSOD - 2 year Laptop after installing Win 11


CCman29

Member
Local time
7:37 AM
Posts
5
OS
Windows 11
Hi all,

Thank you for anyone that looks into this as it has become a frustrating issue.

I bought a ASUS ROG Zephyrus M15 about 2 years ago when i was living in Spain and i recently returned to Canada so warranty is a bit of a pain as i would need to send the laptop to Spain to handle.
The laptop has not been my favourite since day 1 as it is known to have heat issues (something i was not aware of when buying) and i would occasionally get BSOD on Win 10 due to overheating and have to restart the machine. Recently i tried all the known tricks to resolve this and even bought a laptop cooling fan pad which has helped keep temps in the low 80s during gaming.

I then updated to Win 11 and have frequent crashes that are unlike the overheating ones. The screen will temporarily freeze, allow me to click a few screens and move my mouse around but all programs including Windows become unresponsive. At this point it will take 30-60 secs to then BSOD and instant restart before the BSOD is even done or i have had time to look at the error. It will not do this sometimes for hours of usage, heavy or light and other times i will get 3-4 within 10 mins of usage.

There isn't a pattern that i have established to why/when it freezes. I have attached my logs so would be really helpful if anyone had any pointers to helping resolve this.

Log File
 
Windows Build/Version
Windows 11 Version 21H2 (OS Build 22000.493)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ROG Zephyrus M15 GU502LW
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Memory
    16gb
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Max Q GDDR6 @ 8GB

FreeBooter

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Local time
2:37 PM
Posts
691
OS
Windows 11
The BSOD caused by Nvidia nvlddmkm.sys driver.

Install the latest version of the graphic card driver from Nvidia website.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

CCman29

Member
Thread Starter
Local time
7:37 AM
Posts
5
OS
Windows 11
Thank you @FreeBooter. I have done that and hopefully that will solve the issues.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ROG Zephyrus M15 GU502LW
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Memory
    16gb
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Max Q GDDR6 @ 8GB

FreeBooter

Well-known member
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2:37 PM
Posts
691
OS
Windows 11
You are very welcome!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

zbook

Well-known member
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Local time
6:37 AM
Posts
930
OS
Windows 10
In addition to replacing the Nvidia GPU please perform the following steps:

1) Run:

Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

2) Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link using one drive, drop box, or google drive.

3) Reinstall the Intel chipset drivers

Version V17.11.0.1000
2021/11/15

4) Download and install:

4) Run
HD Tune: (free or trial version)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


iastorac Intel(R) Chipset SATA/PCIe RST Premium Controller c:\windows\system32\drivers\iastorac.sys

iaStorAC.sys Thu Sep 30 08:50:11 2021 (6155C093)

nvlddmkm.sys Wed Dec 15 02:12:11 2021 (61B9A35B)
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

CCman29

Member
Thread Starter
Local time
7:37 AM
Posts
5
OS
Windows 11
In addition to replacing the Nvidia GPU please perform the following steps:

1) Run:

Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

2) Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link using one drive, drop box, or google drive.

3) Reinstall the Intel chipset drivers

Version V17.11.0.1000
2021/11/15

4) Download and install:

4) Run
HD Tune: (free or trial version)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


iastorac Intel(R) Chipset SATA/PCIe RST Premium Controller c:\windows\system32\drivers\iastorac.sys

iaStorAC.sys Thu Sep 30 08:50:11 2021 (6155C093)

nvlddmkm.sys Wed Dec 15 02:12:11 2021 (61B9A35B)
1. Tunelog File

2. Memory Dump File

3. Updated.

4. Updated Wifi and BT drivers.

5. Screens of relevant HD Tune tabs:

Benchmark.jpg
Full Scan.jpg
Health.jpg

Again thank you all for the help.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ROG Zephyrus M15 GU502LW
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Memory
    16gb
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Max Q GDDR6 @ 8GB

zbook

Well-known member
Power User
VIP
Local time
6:37 AM
Posts
930
OS
Windows 10
The tuneup plus results were all good.

The HD Tune software did not display Health results.

See if Hard Disk Sentinel can display results: (free or trial version)
Post images for results on these tabs:
a) Overview
b) Temperature
c) SMART
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

CCman29

Member
Thread Starter
Local time
7:37 AM
Posts
5
OS
Windows 11
The tuneup plus results were all good.

The HD Tune software did not display Health results.

See if Hard Disk Sentinel can display results: (free or trial version)
Post images for results on these tabs:
a) Overview
b) Temperature
c) SMART
Overview:
1645048367139.png

Temperature:
1645048400627.png

SMART:

1645048428176.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ROG Zephyrus M15 GU502LW
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Memory
    16gb
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Max Q GDDR6 @ 8GB

philc43

BSOD Analyst
Member
VIP
Local time
12:37 PM
Posts
67
OS
Windows 10
Hello CCman29,

This laptop appears to have switchable graphics and can swap between the nvidia graphics adaptor for intensive graphics work and use the Intel graphics adaptor (built in) at other times or when on battery power.

I wonder if the BSOD may be due to problems when trying to switch between the two. You should also therefore try to update the Intel graphics driver as well. (Edit: actually I see you are already on the latest driver provided by ASUS)

Another thing you may be able to do is set the laptop to only use one graphics adapter, probably by a BIOS setting. See if there is anything in the manual that tells you how to do this and then test with one or the other for a while.

For switchable graphics to work properly you usually need to only use the drivers provided by ASUS and not use the generic drivers provided by nvidia or Intel.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

zbook

Well-known member
Power User
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Local time
6:37 AM
Posts
930
OS
Windows 10
The Intel drivers were all updated using the Intel driver and support assistant.

Looks good.

Monitor the computer using reliability monitor:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

philc43

BSOD Analyst
Member
VIP
Local time
12:37 PM
Posts
67
OS
Windows 10
The Intel graphics driver looks good but the nvidia graphics driver may need rolling back to the version which ASUS provide (V30.0.14.9649). If this does not work then you may need to contact ASUS and wait for them to provide a new nvidia graphics driver.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

CCman29

Member
Thread Starter
Local time
7:37 AM
Posts
5
OS
Windows 11
I just wanted to thank everyone who provided responses and after 3 days running 8+ hrs a day there has been zero BSOD incidents (knock on wood).

The driver updates were all helpful but i believe the issue with this laptop was the multiple video cards so i have made the NVIDIA GPU the default and the heating/BSOD issues seem to have been mitigated.

Great forum and again many thanks!!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ROG Zephyrus M15 GU502LW
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Memory
    16gb
    Graphics Card(s)
    NVIDIA GeForce RTX 2070 Max Q GDDR6 @ 8GB

zbook

Well-known member
Power User
VIP
Local time
6:37 AM
Posts
930
OS
Windows 10

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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