BSOD (a lot of kinds of)


cmbk

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9:44 PM
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w11 insider
Hello, I am new to the forum. I had never posted about my problem because I always thought it was a W10 problem. I have an Acer Nitro 7 AN715-51 laptop, bought about two years ago. Since about 6 months, it started crashing BSOD for different reasons, of many types and names that I no longer have registered. This behavior started with one of the W10 updates. At that time, I started to roll back the W10 versions and the problem persisted. I have tried to downgrade to Windows versions prior to W10, but I cannot use them because most of the hardware that this laptop has, there are no compatible drivers. Well after that, I started isolating hardware, taking out one RAM, then the other, then I tried installing the O.S. on another hard drive and the problem persists.

I've been using my laptop all this time knowing that it will eventually will crash BSOD.
Now that W11 is available, I installed it, thinking that with that hopefully it could be fixed, but it didn't.
So far, it has already crashed two times.

BSODs are completely random, they can occur within 15 minutes, such as 48 hours after the computer is turned on, and the messages sent by the O.S. they change variously.
It's not the RAM
It's not the SSD
It is not the undervolt that I have, because I have deactivated it and the problem persists
The BSOD has never occured when I am playing a game or something that requires a lot of GPU use, it usually occurs when I use the laptop, then press win + L to block it and when I return, I enter my PIN and BSOD.

I no longer know what to do to avoid this. The problem I have, has always ocurred with W10, but now that I am in W11, I post here on W11 forums. Its pointless to go back to W10.

I forgot to mention that I sent the laptop in for Acer service, but they couldn't replicate the problem and did nothing. The warranty period has already expired.

Hopefully you can help me.

Thanks in advice
 
Windows Build/Version
Windows 11 21H2

My Computer

System One

  • OS
    w11 insider
    Computer type
    Laptop
    Manufacturer/Model
    AN715-51
    CPU
    9750H
    Motherboard
    Citigo_CFS
    Memory
    16GB
    Graphics Card(s)
    GTX1650m

MrPepka

New member
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Windows 10
Nevertheless, did you test your RAM with memtest86? Have you checked on another RAM too?
 

My Computer

System One

  • OS
    Windows 10

cmbk

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Thread Starter
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9:44 PM
Posts
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OS
w11 insider
Nevertheless, did you test your RAM with memtest86? Have you checked on another RAM too?
Yes I did that. So I did isolate both ram sticks, and the problem persists, on both of them.
 

My Computer

System One

  • OS
    w11 insider
    Computer type
    Laptop
    Manufacturer/Model
    AN715-51
    CPU
    9750H
    Motherboard
    Citigo_CFS
    Memory
    16GB
    Graphics Card(s)
    GTX1650m

philc43

BSOD Analyst
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108
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Windows 10
Having established that it is a problem on W10 which is not fixed by upgrading to W11 I would revert back to W10 for troubleshooting. There is not much point troubleshooting on a preview version of a new operating system as things are changing all the time.

Go back to W10 and then post in TenForums with a new set of logfiles.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

cmbk

Member
Thread Starter
Local time
9:44 PM
Posts
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OS
w11 insider
kk, thanks. I was thinking the exact thing.
 

My Computer

System One

  • OS
    w11 insider
    Computer type
    Laptop
    Manufacturer/Model
    AN715-51
    CPU
    9750H
    Motherboard
    Citigo_CFS
    Memory
    16GB
    Graphics Card(s)
    GTX1650m

zbook

Well-known member
Power User
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Posts
1,229
OS
Windows 10
The logs displayed a Windows installation on 7/28 using crack /piracy.
See rule #4:


When posting please use English as the default language so that logs can be scanned and read.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

cmbk

Member
Thread Starter
Local time
9:44 PM
Posts
4
OS
w11 insider
The logs displayed a Windows installation on 7/28 using crack /piracy.
See rule #4:


When posting please use English as the default language so that logs can be scanned and read.


Yeah I didnt know that I had crack. It probably may have been when I handed my computer to a friend who said he could help me with my problem and he changed the settings. Now I'm back with windows 10, waiting for the BSODs, and post them on tenforums.

Thanks. I will change the language as you say so.
 

My Computer

System One

  • OS
    w11 insider
    Computer type
    Laptop
    Manufacturer/Model
    AN715-51
    CPU
    9750H
    Motherboard
    Citigo_CFS
    Memory
    16GB
    Graphics Card(s)
    GTX1650m

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