BSOD crashing while running heavy downloading - new laptop setup

p64imp · Oct 9, 2021

Hi All,

Just got a Asus Zephyrus Duo 15 SE laptop and am working on pulling down some games. When i have several game download clients running, my laptop crashes almost right away.

I backed off and just have steam running now, but after several hours i find it still crashes. It tends to reboot ok, but the BSOD screen flashes so fast i can't see the error code.

Attached is my v2 crash dump zip.

I jumped in the event viewer but all i get is :
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

which is hardly helpful.

Can somebody review my v2 crash logs and let me know what may be happening here?

I am running:

Windows 11 Version 21H2 (OS build 22000.194)

Additional details:

Upon receiving the laptop, i upgraded the m.2 storage to two WD 850 2tb nvme drives. Initially i installed it in RAID0 config, but after several bsod's and issues booting (raid.sys errors) i pulled it out of raid and am now booting in ahci mode.

I also upgraded the ram module. It has a HMAB2GS6AMR6N-XN module soldered on-board and had a 16gb plug in module for a total of 32gb. I upgraded the 16gb module with a 32gb HyperX module (KHX3200C20S4/32GX). Though i did not check that this module is mobo supported, the manuf. states that you can upgrade to a max of 32gb additional memory for a 48gb max. I am not sure if my mobo supports this module, but have not found any site at all that can confirm.

My laptop MOBO/model is :

GX551QR-XB98

Link to the purchase page of my laptop

I asked this question by mistake on the windows 10 board here and received one reply.

though i was requested to ask it over here.

I was asked:

Did the computer come with the BETA BIOS or was that installed recently?
(3503)

I did run some updates, but through the MyAsus app. I don't believe it had me install a beta bios update, nor would i think it would have through an official app.

Behavior i see when it crashes:
I am typically running several processes, then i get a flash of the black screen and it goes away before i can even see an error code.
At times when it attempts to reboot, the fans kick on max speed. One thing i noted once is when i hit bios during this the cpu registered 113 degrees Celcius which i am not sure is accurate, however after a fresh boot it registers 90c using coretemp, so maybe it is?

IDK if its related to heat, memory, bios, or ????

attached is my v2 dump. I am really hoping somebody can give me an idea what's going on here. I have until november 5th to return this if its un-solvable. I want to prove what the issue is before i hit that as apart from the crashing i LOVE this laptop and want it to work out.

Many thanks in advance.

SlicEnDicE · Oct 9, 2021

Based on this information, your CPU temperatures are very high.

zbook · Oct 10, 2021

There was a BSOD but there no dump files to debug.

The BSOD bugcheck was 154.

If no hardware were added or modified on the new laptop then it's best to contact the manufacturer or vendor for Return Merchandise Authorization (RMA).

Run: Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

Download and install one of these temperature monitoring software:

Speccy: Download Speccy | Find your computer specs, free!
HWMonitor: HWMONITOR | Softwares | CPUID
SpeedFan: Download SpeedFan - Access temperature sensor in your computer

If there are continued BSOD then check for stability / instability by

a) removing the mismatched RAM module and contact ASUS customer service for a list of supported RAM modules (already tested RAM for the motherboard).

b) removing any installed drives

Continue monitoring with reliability monitor:

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

www.howtogeek.com

Code:

Manufacturer : Hynix
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 3200
Serial       : 00000000
PartNumber   : HMAB2GS6AMR6N-XN

Code:

Manufacturer : Kingston
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 32GB
Speed        : 3200
Serial       : 8CAED5DD
PartNumber   : KHX3200C20S4/32GX

Code:

Event[1045]
  Log Name: System
  Source: volmgr
  Date: 2021-10-08T12:41:50.4860000Z
  Event ID: 161
  Task: N/A
  Level: N/A
  Opcode: N/A
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: ASUSLaptop
  Description:
Dump file creation failed due to error during dump creation. ?

p64imp · Oct 11, 2021

I havn't had an error since the evening i made this post which i think is a good sign.

Only issue i had was about 4 hours ago when rebooting, the system booted with a loud noise sounding like a gust of wind through the speakers, but once it hit the windows login screen it stopped. it lasted about 2 seconds, pause, then 5 seconds. (no it was not the fans, it was sound from the speakers clear, obvious, and quite loud at that.)

Quite odd, though after subsequent reboots it didnt happen again.

My main concern with odd behavior like that is, once it happens once, its likely to happen again, and more frequently as the pc ages...

I'm going to continue to monitor things as i have until 11/5 to return it if needed.

I greatly appreciate the replies though. Very thorough and detailed. I will be using these tools to monitor through the month. Hopefully the issues just go away.

i WAS hitting my pc quite hard downloading 3tb worth of game files as this is my new gaming laptop. That could have constituted the unusual behavior. It's not very good to push an ssd with such frequent disk access - heating can get the better of it. Its possible thats what was going on...

And an overheating issue ceasing write to the drive causing a BSOD could certainly be responsible for the failure to write a crash report...

in any event, i'm going to keep monitoring. Thanks again for the input!

zbook · Oct 11, 2021

When available please post tuneup results.

It will improve the likelihood that you notice BSOD by turning off automatic restart.

After any unexpected shutdown or restart > post a new V2

p64imp · Oct 11, 2021

Here is the results of my tuneup run. Please let me know what you see:

Started on Mon 10/11/2021 at 15:25:23.97

[SFC /ScanNow]

Beginning system scan. This process will take some time.

Results:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Mon 10/11/2021 at 15:26:29.84

[DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.194

No component store corruption detected.

The operation completed successfully.

==================================================================

Started on Mon 10/11/2021 at 15:27:18.76

[DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.194

The restore operation completed successfully.

The operation completed successfully.

==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Mon 10/11/2021 at 15:28:03.57

[ChkDsk /Scan]

The type of the file system is NTFS.
Volume label is OS.

Stage 1: Examining basic file system structure ...

609280 file records processed.

File verification completed.
Phase duration (File record verification): 2.49 seconds.

7288 large file records processed.

Phase duration (Orphan file record recovery): 2.60 milliseconds.

0 bad file records processed.

Phase duration (Bad file record checking): 0.03 milliseconds.

Stage 2: Examining file name linkage ...

3914 reparse records processed.

735416 index entries processed.

Index verification completed.
Phase duration (Index verification): 6.51 seconds.

3 unindexed files scanned.

Phase duration (Orphan reconnection): 1.20 seconds.
Found 3 missing entries (\Users\khenz\AppData\Local\Packages\Microsoft.ZuneVideo_8wekyb3d
8bbwe\AC\52264C4C-172F-41B9-91B8-7F0C3B1E9021_VEN_1002&DEV_1638&SUBSYS_11BC&REV_C7.lock
<0x6,0x89aa6>, ...) in index "$I30" of directory
"\Users\khenz\AppData\Local\Packages\Microsoft.ZuneVideo_8wekyb3d8bbwe\AC <0x3,0x71232>"
... repaired online.

0 unindexed files recovered to lost and found.

Phase duration (Orphan recovery to lost and found): 0.47 milliseconds.

3914 reparse records processed.

Phase duration (Reparse point and Object ID verification): 7.08 milliseconds.

Stage 3: Examining security descriptors ...
Found corrupt security descriptor entry at offset 0x3bb920 in \$Secure <0,0x9>:$SDS
... queued for offline repair.
Found corrupt security descriptor entry at offset 0x3bba30 in \$Secure <0,0x9>:$SDS
... queued for offline repair.
Found corrupt security descriptor entry at offset 0x3bbc80 in \$Secure <0,0x9>:$SDS
... queued for offline repair.
Found corrupt security descriptor entry at offset 0x3bbd90 in \$Secure <0,0x9>:$SDS
... queued for offline repair.
Found corrupt security descriptor entry at offset 0x380000 in \$Secure <0,0x9>:$SDS
... queued for offline repair.
Security descriptor verification completed.
Phase duration (Security descriptor verification): 45.90 milliseconds.

63069 data files processed.

Phase duration (Data attribute verification): 0.04 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has found problems and some were fixed online;
the remaining problems must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.

1929227275 KB total disk space.
884426300 KB in 328781 files.
189328 KB in 63070 indexes.
0 KB in bad sectors.
741623 KB in use by the system.
65536 KB occupied by the log file.
1043870024 KB available on disk.

4096 bytes in each allocation unit.
482306818 total allocation units on disk.
260967506 allocation units available on disk.
Total duration: 10.28 seconds (10280 ms).

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zbook · Oct 11, 2021

Code:

Windows has found problems and some were fixed online;
the remaining problems must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.

Run the spotfix.

Overnight run: Chkdsk /b /v

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Run the chkdsk switches on all drives.

After completing chkdsk on all drives run Hard Disk Sentinel (free or trial version)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post images or share links for the following tabs:

Overview
Temperature
SMART
Disk Performance

p64imp · Oct 11, 2021

All operations have been run. Took just over an hour to scan/repair my C:/D:.

Here are the screens from HD Sentinel:

Just a heads up, I have used HD Sentinel software for over 2 years (i'm a registered user). I noted that these WD SSD's never register health (i've run about 5-6 through this app and they never show up). This is typical for these guys unfortunately. Samsungs etc all show up, but not WD.

p64imp · Oct 11, 2021

Additionally, when i was running through the drivers to see if I couldn't get it to show up in HD Sentinel, i saw this:

this shows up for both drives. Info:

Device settings for SCSI\Disk&Ven_NVMe&Prod_WD_BLACK_SN850_2\5&49f9df6&0&000000 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: USBSTOR\Disk&Ven__USB&Prod__SanDisk_3.2Gen1&Rev_1.00\0101bd04ba9cbefbf6f223614355d587437b4bef050ac5b5190aa65eade9062
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FF00FFFFF130
Present: false
Status: 0xC0000719

What does this mean, and is it an issue?

p64imp · Oct 11, 2021

I just received another crash. I ran the v2 tool again and attached the log. Additionally, this is what i see when it crashes. After this it freezes up I'll provide pics in the next post.

p64imp · Oct 11, 2021

Here are the crash images. You can see the artifacts in the screen and how it stopped before it could gather info for a crash log. One thing to note before this happened, i was just navigating in chrome, and noticed a couple screen black-outs, then after a minute i hit this.

walaragones · Oct 11, 2021

Damaged gpu or cpu, it is best that you process the warranty.

p64imp · Oct 11, 2021

If i get a replacement, would i be able to pull the ssd's and just plug them in to the other laptop and continue on? It would be the same exact hardware as the last one. I REALLY don't want to go through another full setup...

i know the drive would be bitlocker encrypted, so i would probably have to remove that first, anything else? Or would i need to start all over all over again?

p64imp · Oct 11, 2021

I'm guessing to make sure i'm totally out of the woods that i should just start new.

I'm going to start transferring the game data from this pc to a external hard drive so at least i dont have to re-download 3tb of game data again.

sigh this is such a pain. so so much work setting things up. This will be the 4th rebuild for me in 5 days.

zbook · Oct 11, 2021

Please make free backup images and / or clones and restore the image when you receive the new computer.

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

Also backup files using the "belt and suspenders" approach.

Search for: C:\WINDOWS\MEMORY.DMP
Save to the downloads folder > zip > post a share link into this thread

The posts below are the problems reported: BSOD and Livekernelreports

Both were related to the video software / hardware

The computer has dual graphics.
The livekernelreports displayed problems with the Nvidia GPU.

When the Memory dump is uploaded it can be debugged.

Code:

Event[4355]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2021-10-11T18:05:01.1760000Z
  Event ID: 1001
  Task: N/A
  Level: Error ?  Opcode: N/A
  Keyword: Classic  ?  User: N/A
  User Name: N/A
  Computer: ASUSLaptop
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000010e (0x0000000000000017, 0xffffb5070e258000, 0x0000000000000000, 0xffffffffc00002b6). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 508b4db1-755d-4cad-bec2-c4c55a907c24. ?

Code:

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 0000000000000017, Unexpected system command failure.
Arg2: ffffb5070e258000
Arg3: 0000000000000000
Arg4: ffffffffc00002b6

Code:

10/12/2021 1:05 AM    Windows Error Reporting    Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 10e&#x000d;&#x000a;P2: 17&#x000d;&#x000a;P3: ffffb5070e258000&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: ffffffffc00002b6&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\101121-17015-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-18921-0.sysdata.xml&#x000d;&#x000a;\\?\C:\WINDOWS\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.206de312-6a51-44ba-a116-c4d66648e202.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0bc35862-94cc-4d4e-a9b9-c9251409a3af.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c3d77ccf-1b88-44fe-b6b0-2dda6701e463.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.87335df2-ef42-4cff-aaf3-7788145d877e.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_10e_aa31ea274fd8d531d066d3e55be2e1d9c24620_00000000_cab_792f1f35-ecaa-4ce1-90d5-bb7a52b13195&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 508b4db1-755d-4cad-bec2-c4c55a907c24&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0

Code:

10/12/2021 1:06 AM    Windows Error Reporting    Fault bucket 0x10e_17_dxgmms2!VIDMM_GLOBAL::RestoreFromPurge, type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 8731ca0c-4547-4542-9361-85eb12fede8e&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 10e&#x000d;&#x000a;P2: 17&#x000d;&#x000a;P3: ffffb5070e258000&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: ffffffffc00002b6&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\Minidump\101121-17015-01.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-18921-0.sysdata.xml&#x000d;&#x000a;\\?\C:\WINDOWS\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.206de312-6a51-44ba-a116-c4d66648e202.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0bc35862-94cc-4d4e-a9b9-c9251409a3af.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c3d77ccf-1b88-44fe-b6b0-2dda6701e463.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.87335df2-ef42-4cff-aaf3-7788145d877e.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_10e_aa31ea274fd8d531d066d3e55be2e1d9c24620_00000000_cab_792f1f35-ecaa-4ce1-90d5-bb7a52b13195&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 508b4db1-755d-4cad-bec2-c4c55a907c24&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0

Code:

10/12/2021 1:00 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Ampere, type 0&#x000d;&#x000a;Event Name: LiveKernelEvent&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0525eb94-3c8c-4190-a4fa-7eaad9943e74&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 117&#x000d;&#x000a;P2: ffffb5070e063010&#x000d;&#x000a;P3: fffff806253ca9c4&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20211011-1800.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-3046921-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dbcc7090-8b47-46bb-8f6b-d7640f9af86a.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bfe823fe-7f9d-4b17-9d28-4213aa8d909f.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.583853ba-4f97-439a-a776-b313f28a6e35.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ca02fee5-e2fe-4f88-bd1e-cbc60a983736.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\SystemTemp\WER.75e54a98-cfb5-4d4a-b862-341cf4495b98.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_1541712439b555272512c5ee9b601f4340609b_00000000_cab_f575fff3-3997-4aa8-9259-162327d4d659&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: f575fff3-3997-4aa8-9259-162327d4d659&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
10/9/2021 5:43 PM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Ampere, type 0&#x000d;&#x000a;Event Name: LiveKernelEvent&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 1f50086a-72d5-4bfc-a98e-7b52cd6ef07b&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 117&#x000d;&#x000a;P2: ffff9b8f9610e010&#x000d;&#x000a;P3: fffff8044b0ca9c4&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20211009-1042.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-2148390-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d364c036-7adf-454d-9d08-533034b187ed.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.15b37008-8988-4581-9ac5-fbd813b2298c.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_32add5943db4ccd05bcd875675eaa5fc74d99ede_00000000_cab_22189a07-3072-48be-90ee-35d158404c85\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20210915_1 EC_0_inject.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8252e0f5-8915-47be-9187-34dab9f301d2.tmp.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_32add5943db4ccd05bcd875675eaa5fc74d99ede_00000000_cab_22189a07-3072-48be-90ee-35d158404c85\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d6f2e4e2-f16c-4bc8-9329-abbe8c77f3e1.tmp.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.de3f3e7f-96e2-41a1-ba54-638e4fe0a877.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5e3a1430-c450-4d0d-bfc5-01fa8cf0d40d.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\SystemTemp\WER.e1371b89-7dc5-42fb-b842-c00afdf573c9.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_32add5943db4ccd05bcd875675eaa5fc74d99ede_00000000_cab_22189a07-3072-48be-90ee-35d158404c85&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 22189a07-3072-48be-90ee-35d158404c85&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
10/12/2021 1:02 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Ampere, type 0&#x000d;&#x000a;Event Name: LiveKernelEvent&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 290f3fe5-01a3-41e2-a2f7-11576016646e&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 117&#x000d;&#x000a;P2: ffffb506fb884050&#x000d;&#x000a;P3: fffff806253ca9c4&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20211011-1802.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-3186500-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c97a6077-4d05-4376-a9ae-55f18022d170.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ab14b5f9-8d5e-4b35-88cf-26831ca398bf.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d2a2ad19-4c18-4b5c-b422-33c758a12db5.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e22fa042-9b11-4f7f-8a91-b776023b014d.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\SystemTemp\WER.73a49e4d-dec3-48f5-bff7-520a559aec9f.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_baed0342822278a83cac9cfaa4afe7c14fd3645_00000000_cab_f9375a60-5342-4234-b354-f6d1a7f01326&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: f9375a60-5342-4234-b354-f6d1a7f01326&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
10/12/2021 12:57 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Ampere, type 0&#x000d;&#x000a;Event Name: LiveKernelEvent&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 3b643c80-2303-447c-b32e-fe7144c9dc91&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 117&#x000d;&#x000a;P2: ffffb507179e5010&#x000d;&#x000a;P3: fffff806253ca9c4&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20211011-1756.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-2838640-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.120a8506-4bb7-4ddd-b5f1-01eba933a410.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cc093f0a-290b-41ac-b852-915dde8c1f20.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.253a0083-920e-40cb-874d-c24bfde8f963.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.37afcc71-a0c7-498f-8413-feee37a7d0cc.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\SystemTemp\WER.e5c10665-50d6-4ec5-bf46-2cc455994f30.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_963ba4d6f169c01860572986a3dc3c22cdd041fd_00000000_cab_80fe207c-3758-4756-aba1-1c5ec66b9f36&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 80fe207c-3758-4756-aba1-1c5ec66b9f36&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
10/9/2021 6:47 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Ampere, type 0&#x000d;&#x000a;Event Name: LiveKernelEvent&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 3c75d990-4c87-4c03-af1e-2ad6702066bc&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 117&#x000d;&#x000a;P2: ffff9d81457f5010&#x000d;&#x000a;P3: fffff80770fea9c4&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20211008-2344.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-948921-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1b040f1a-dcc1-4b29-8aae-146cef9fc15f.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c9e4b988-5f2e-4cb3-a498-de1a43c2e9cb.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_a2d44c871c596695a8edfce75e5ec9e11048_00000000_cab_280239be-fc60-4d6b-ae07-80aa4ad4ea2d\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20210915_1 EC_0_inject.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad5b03b8-dddf-47bb-a78d-0a19236326d5.tmp.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_a2d44c871c596695a8edfce75e5ec9e11048_00000000_cab_280239be-fc60-4d6b-ae07-80aa4ad4ea2d\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6afff1a4-1b69-4e82-b86d-288a410da1d8.tmp.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ab0a8a07-450f-42e1-a7af-d2ac321bbbeb.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e7388118-7038-406e-b3e1-bf5ba04f7d36.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\SystemTemp\WER.93ec0bab-7b9e-47a7-83ce-238f5ab7b6dc.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_a2d44c871c596695a8edfce75e5ec9e11048_00000000_cab_280239be-fc60-4d6b-ae07-80aa4ad4ea2d&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 280239be-fc60-4d6b-ae07-80aa4ad4ea2d&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
10/9/2021 11:10 PM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Ampere, type 0&#x000d;&#x000a;Event Name: LiveKernelEvent&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: c12b88c8-fd2d-4a0d-9ff6-391a39763624&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 117&#x000d;&#x000a;P2: ffff9b8f80bed050&#x000d;&#x000a;P3: fffff8044b0ca9c4&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20211009-1609.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-21777078-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c341b94a-ea41-49e1-afa5-19c8bc491873.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.45554208-2ec3-494f-bbf7-0106c633879d.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_f1f54b983483b5eabc2a47beff22b9ed02fbe72_00000000_cab_1fe687a8-9616-4f28-80c6-10c2fa3375cf\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20210915_1 EC_0_inject.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b29d6b05-7d4a-4a4a-8b58-84d4a183482b.tmp.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_f1f54b983483b5eabc2a47beff22b9ed02fbe72_00000000_cab_1fe687a8-9616-4f28-80c6-10c2fa3375cf\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b2f5921a-41d6-42f7-b008-d3f5e858eca0.tmp.etl&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fddcfb62-ae99-4662-86a2-e651ff2c81dd.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7bf7d635-cda6-4204-87a5-06c88e14e3ca.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\SystemTemp\WER.aa8c1515-f534-44a7-9f8f-24ce04378c47.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_f1f54b983483b5eabc2a47beff22b9ed02fbe72_00000000_cab_1fe687a8-9616-4f28-80c6-10c2fa3375cf&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 1fe687a8-9616-4f28-80c6-10c2fa3375cf&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
10/12/2021 1:06 AM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Ampere, type 0&#x000d;&#x000a;Event Name: LiveKernelEvent&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: de468d79-27df-44bd-bede-d5883e44631f&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 117&#x000d;&#x000a;P2: ffffb5070eb9d010&#x000d;&#x000a;P3: fffff806253ca9c4&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 10_0_22000&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20211011-1803.dmp&#x000d;&#x000a;\\?\C:\WINDOWS\SystemTemp\WER-18921-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eee9c2b2-3786-46fe-aa88-ae4b74e65fd3.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.104c1bd6-6534-4abc-bd9f-dff4c11b467b.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.87b33ac7-72af-48e6-be1a-c422d41ff6fe.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a3a38108-eff1-4371-b047-fe0e90ec0078.tmp.txt&#x000d;&#x000a;\\?\C:\Windows\SystemTemp\WER.99ae8c7d-76fa-40da-8e58-f777c1cee722.tmp.WERDataCollectionStatus.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_a93fa79e96d464738f7011c96ee11607dd295d3_00000000_cab_5b58d35b-d0a7-417c-8a90-497417c1f5f0&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 5b58d35b-d0a7-417c-8a90-497417c1f5f0&#x000d;&#x000a;Report Status: 268435456&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0

p64imp · Oct 11, 2021

Here is the link to my memory dump file:

MEMORY.zip

drive.google.com

One of my greatest concerns is that i return this only to find it was related to that memory chip, or ssd's (aka hardware upgrades i did).

I'm trying to prove that it is like the last user said, a gpu/cpu fault or general faulty laptop before i go through the heartache of sending this guy back.

I do not plan on using this memory module in the new laptop i receive, but i'm also not convinced it is causing all this. I have not yet pulled it out but did plan to. From the last user's observation though, i already ordered a replacement and planned on sending this one back (especially as amazon only has 2 replacements of this model left - once they dry up in this climate, they won't be back, so good time to act i guess).

I'm not familiar with the "belt and suspenders" approach terminology for backups. can you enlighten me? From googling it generally says to take precautions to minimize risk, however i would like to know how that pertains to a macrium reflect backup image.

There's no risk restoring an image taken on one laptop to restore to another laptop given the hardware remains the same i trust? Would it see different hardware and complain about software registrations for windows, office, etc.? There's no specific machine level registrations that software would carry out to cause me concern for restoring the image as well?

Thanks again, i'm indebted to you for your feedback.

zbook · Oct 11, 2021

Backup images are typically reliable methods to protect data.
Problems can occur if the image is made at the time of corruption of the operating system, drive file system, malware, etc.

Backing up files in addition to backup images is an extra layer of protection.

Sometimes saving images to the cloud or saving backup files to the cloud is an important step (fire, flood, other problems related to mother nature, etc.)

Restoring an image to different hardware I've not done and like you I was wondering if there could be problems. Somebody has already tested it. So consider opening a thread in the Eleven Forum backup and restore forum room.

The computer or motherboard manufacture is responsible for the hardware and software at the time of sale. So there should be no BSOD whether hardware or software related. It will take a while to download the file. I'll let you know later if there were any misbehaving drivers.

For hardware testing it's best to monitor stability / instability during swaps or removal on any potentially malfunctioning hardware.

Edit:

The memory dump was debugged.
There were no misbehaving drivers seen.

There was only one BSOD dump file.

It's often best to debug files from multiple crashes to see whether the underlying problem is malfunctioning hardware or a misbehaving driver.

p64imp · Oct 12, 2021

So in your best opinion do you think the fault is from a malfunctioning GPU hardware on my Nvidia graphics chip?

zbook · Oct 12, 2021

The more the mini or memory dump files debugged the easier to determine driver versus hardware.

Windows has a tool to stress test drivers.

But again the computer or motherboard manufacturer is responsible for making sure the software works well with the hardware at the time of purchase. There should be no BSOD.

With the low inventory on Amazon you could make a brand new restore point and activate the tool.

Create System Restore Point in Windows 10

How to Create a System Restore Point in Windows 10

www.tenforums.com

This is a tutorial on Windows Driver Verifier (WDV): Enable and Disable Driver Verifier in Windows 10

p64imp · Oct 23, 2021

Just to close this one out, I did go with a new laptop replacement. I stuck the same memory module upgrade back in there after contacting Asus and finding that it fell well within the correct specs for this laptop.

Only change i did this time around is i went with 2x samsung 2tb evo 980 drives (gen 3), as using my 2 WD 850's (gen 4) were a waste as the AMD Ryzen 5980 hardware has a limit at gen 3 for SSD compatibility. I'm going to save my gen 4 wd's for a device that can actually use it (like my GPD pocket 3 when it comes out).

After a full set up and about 5 days of test driving, not a single BSOD. System seems quite stable - no hardware glitches at all to speak of just yet.

I thank you all for your helpful feedback, i think you hit the nail on the head when you suggested it was the gpu causing a fault.

I'll check back in after some time passes if i happen to hit another issue, but for now i think i'm golden!

I'm indebted to you all for your help throughout this ordeal. Thank you!!!!!

BSOD crashing while running heavy downloading - new laptop setup

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