Solved BSOD - Event ID 41 + volmgr 162

Ryan915 · Apr 7, 2023

I'm at my wits end with this. I have no idea what is going on but for the past week I have been getting the same errors causing my pc to freeze and then restart. The screen hangs, I can't move the mouse and then blue screen pops up then PC will restart.

This is always followed by these errors in my event viewer.

I've been having this exact issues for 7 days straight. Each BSOD is followed by the same two errors. volmgr 162 and Critical Kernel-Power 41. This just started happening and I've had this PC since August of 2022.

Critical Kernel-Power -

BugcheckCode

307

Any help here would be greatly appreciated. I just don't know what to do to fix it. I've tried running various scans and stuff from Google searches of people having similar issues.

V2 Log says the file is too large to attach so I uploaded it here - RYAN-(2023-04-07_16-03-54).zip

glasskuter · Apr 7, 2023

Hello and welcome to the forum. @zbook or one of the other members experienced in analyzing log files will be with you shortly. In the meantime, I noticed you are running Nvidia driver 531.41
Going through iBUY Power driver support. I was taken to Nvidia where I was given driver version 531.58 dated 4/4/23 for your GPU. This is a hotfix driver package replacing driver package 531.41 dated 3/23/23

4/4/23 This is the statement copied from Nvidia
GeForce Hotfix display driver version 531.58 is based on our latest Game Ready Driver 531.41.

The hotfix addresses the following issues:

[The Last of Us Part 1] Game may randomly crash during gameplay on GeForce RTX 30 series GPUs [4031676]
Assassin’s Creed Origins may have stability issues when using 531.18. [4008770]
[Resident Evil 4 Remake] Corruption in the game when FXAA enabled [4051903]

.........
To be sure, these Hotfix drivers are beta, optional and provided as-is. They are run through a much abbreviated QA process. The sole reason they exist is to get fixes out to you more quickly. The safest option is to wait for the next WHQL certified driver. But we know that many of you are willing to try these out.
This statement can be found in its entirety here. https://nvidia.custhelp.com/app/answers/detail/a_id/5455

Ryan915 · Apr 7, 2023

Thank you I am installing that hotfix now. I really appreciate any help I get here, this is such a frustrating issue.

Ryan915 · Apr 7, 2023

Also I am noticing this happening in my event viewer. I am not sure if it's related at all but I have these in here, they are numbered from Processor 0 all the way to 23 and they have the same message about minimum and maximum performance percentages.

zbook · Apr 7, 2023

Please perform the following steps:

1) Run:

https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285/

Post a share link into this thread using one drive, drop box, or google drive.

2) Uninstall and reinstall:

nvrtxvad64v.sys
NVIDIA Broadcast

Name NVIDIA Broadcast
Manufacturer NVIDIA
Status OK
PNP Device ID ROOT\UNNAMED_DEVICE\0003
Driver C:\WINDOWS\SYSTEM32\DRIVERS\NVRTXVAD64V.SYS (1.0.1.9, 57.51 KB (58,888 bytes), 3/30/2023 2:22 PM)

3) Uninstall and reinstall:

nvlddmkm.sys

Nvidia GPU drivers

Uninstall using Display Driver Uninstaller (DDU)

Make sure that a clean install is performed and if available reinstall the Physx drivers.

Reinstall using the Nvidia website.

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

How to use Display Driver Uninstaller (DDU) Guide / Tutorial

Display Driver Uninstaller (DDU) Tutorial/Guide By - /u/GhostMotley This tutorial was written for version V17.0.8.2, future versions may differ slightly. Please feel free to contact me via PM on Reddit if you think I should update the guide. DISCLAIMER: I take no responsibility for any damages...

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download the latest official NVIDIA drivers

www.nvidia.com

Code:

Name    NVIDIA GeForce RTX 3090
PNP Device ID    PCI\VEN_10DE&DEV_2204&SUBSYS_39823842&REV_A1\4&23C0D61C&0&0008
Adapter Type    NVIDIA GeForce RTX 3090, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3090
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_50916785244854f2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_50916785244854f2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_50916785244854f2\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_50916785244854f2\nvldumdx.dll
Driver Version    31.0.15.3141
INF File    oem86.inf (Section071 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_50916785244854F2\NVLDDMKM.SYS (31.0.15.3141, 55.55 MB (58,244,656 bytes), 3/24/2023 1:40 AM)

Code:

nvrtxvad_waveextensible    NVIDIA Broadcast    c:\windows\system32\drivers\nvrtxvad64v.sys

Ryan915 · Apr 7, 2023

--> Tuneup Log

Nvidia Broadcast - Uninstalled (I noticed this was installed at the exact time these BSOD errors were occuring)
Nvidia GPU drivers / Physx - Uninstalled and reinstalled.

zbook · Apr 7, 2023

The tuneup plus results were fine.

Monitor the computer for stability / instability using Reliability Monitor:

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

www.howtogeek.com

Ryan915 · Apr 7, 2023

So are we thinking the issue was with that Nvidia Broadcast software or my Graphics Card Driver? I will continue to monitor the situation. I'm also nervous about that other issue I mentioned that maybe is related to my problem. The Kernel-Processor-Power Event ID 55 thing.

zbook · Apr 7, 2023

There were two misbehaving drivers and they were reported to be uninstalled and reinstalled.

There was one misbehaving driver causing hangs or freezes.

One of the drivers causing the BSOD also caused the hangs and freezes.

There was a WHEA event so you can monitor the computer for stability / instability to see if there is any underlying malfunctioning hardware.

If there are no recurrent BSOD that will complete the troubleshooting.

glasskuter · Apr 7, 2023

Ryan915 said:
Kernel-Processor-Power Event ID 55

See if any of this helps ya. Fix Event ID 55 (Kernel-Processor-Power) error on Windows PC

Ryan915 · Apr 8, 2023

It's been a full 24+ hours with no issues. Haven't had any BSOD or freezes. I believe @zbook 's solution to uninstall and reinstall my graphics card driver and Nvidia Broadcast solved my issue. I am going to continue to monitor it but it's looking good. I haven't gone this long without a crash in a full week.