Solved BSOD: How does one run the V2 Log Collector on the BSOD PC?

JeffFinnan · Oct 27, 2024

Sorry how do I run the V2 Log collector on my affected Windows 11.

Thanks,
Jeff

zbook · Oct 27, 2024

Can the computer boot to Windows?
Normal boot
Selective boot
Safe mode

Or is the computer unable to boot?

Please take pictures with a camera or smart phone > post images or share links

JeffFinnan · Oct 27, 2024

After trying to repair, get this:

Advanced options get this:

From here, I tried a couple of system restores to no avail.

zbook · Oct 27, 2024

1) Were there BSOD or repetitive startup repairs?

If there were BSOD what were the bugcheck names or numbers?

2) Had system restore yet been performed to the oldest restore point?

3) What are the status of the important computer files:
a) files backed up to another drive or the cloud
b) backed up images saved to another drive or the cloud
c) no backed up files or images > files need to be saved
d) no backed up files or images > files do not need to be saved

4) Find two flash drives that you can format and a working Windows computer.

5) Create tools to use on the problematic computer.

6) Test the drive:

Run Sea Tools bootable Long generic test > take pictures > post images or share links

SeaTools | Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

https://www.seagate.com/content/dam/seagate/migrated-assets/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

7) On a working computer create a new bootable windows 11 Media Creation Tool (MCT) (Windows 11 iso)

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

8) Boot to the MCT > troubleshoot > command prompt > notepad

Search for C:\Windows\System32\Logfiles\Srt\SrtTrail.txt > post a share link

Some links that may be useful:

List of PC brands with their corresponding hot-keys

How to get to your Boot Menu or your BIOS settings? Use different hot-keys that go to these settings.

www.disk-image.com

Use Startup Repair in Windows 11

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www.elevenforum.com

Use System Restore in Windows 11

This tutorial will show you how to use System Restore to go back to a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in...

www.elevenforum.com

Reset Windows 11 PC

This tutorial will show you how to reset Windows 11 and Remove everything or Keep my files. You can reset Windows 11 when your PC isn’t working well and it’s been a while since you installed an app, driver, or update. Resetting reinstalls Windows 11, but lets you choose whether to keep your...

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Custom Install Windows 11

This tutorial will show you how to do a custom clean install of Windows 11 on your PC. When you perform a custom install of Windows 11, a clean install of Windows 11 is performed only on the same partition as the current installation of Windows to replace it. The previous installation is moved...

www.elevenforum.com

Restore Files from Windows.old Folder in Windows 11

This tutorial will show you how to manually restore files from the Windows.old folder in Windows 11. When you upgrade to Windows 11 from Windows 10, repair install Windows 11, custom install Windows 11, or update to a new version of Windows 11 (ex: Windows Update), a copy of the previous...

www.elevenforum.com

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

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Recovery options in Windows - Microsoft Support

Learn about the recovery options in Windows. Find out how to reset your PC, go back to a previous version of Windows, or use media to reinstall Windows.

support.microsoft.com

JeffFinnan · Oct 27, 2024

zbook said:
1) Were there BSOD or repetitive startup repairs?

If there were BSOD what were the bugcheck names or numbers?

2) Had system restore yet been performed to the oldest restore point?

3) What are the status of the important computer files:
a) files backed up to another drive or the cloud
b) backed up images saved to another drive or the cloud
c) no backed up files or images > files need to be saved
d) no backed up files or images > files do not need to be saved

1) Yes there were repetitive start up repairs but I saw no bugcheck names or numbers.
2) Yes, I did try the oldest restore point. It was October 8.
3a) No back up in a very long time.
3b) Will have to look if I have an old back up.
3c & d) I am not sure what these mean.

4) etc. Will start working on this.

Thanks,
Jeff

JeffFinnan · Oct 29, 2024

I have run all the all the Seatool tests on the SSD drive that Windows runs on.

I also ran the long sell and short tests on the on the other drives.

This drive houses my email data

This drive holds all the documents and Dropbox files.

This is an older drive holding some old stuff.

I have the Media Creation Tool (MCT) (Windows 11 iso) set up on a USB drive. I presume that is my next step since the Windows system drive checks out fine. I will wait a little bit to see if any advises otherwise.

Jeff

JeffFinnan · Oct 29, 2024

I did boot in the MCT. It gave me options to install or repair. I should go into repair, right? Will this allow me to "Boot to the MCT > troubleshoot > command prompt > notepad"?

zbook · Oct 29, 2024

The Samsung, Crucial, WD600, WD400 each passed the Sea Tools Long generic test.

If there are important files that are not backed up and need to be saved then consider a custom install.

If there are no hardware problems, it's an efficient method to return to working Windows computer.

A custom install is designed to install a fresh version of Windows 11 and save files to Windows.old.

Drivers and applications need to be reinstalled.

Important files are restored from Windows.old.

If you prefer to troubleshoot then boot to the MCT.

Save any notepad results to a flash drive > move to a working computer with internet access > upload to this thread

Administrative command prompt:

Type:

Code:

bcdedit /enum all
bcdedit | find "osdevice"

Post images, text or share link

Type:

Code:

diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par

Post images, text or share link

Type:

Code:

bcdedit /set {default} recoveryenabled No

Post images, text or share link

Reboot > take pictures > post images of the error message and / or code

JeffFinnan · Oct 29, 2024

C F:\Windows\System32\Logfiles\Srt\SrtTrail.txt

Note the system is on drive F when booting off the usb drive. This took a little bit figure out although becomes obvious when I did bcdedit comands. And is this problem, the drive letters got changed?

I would like to isolate figure, figure out the problem rather than do a fresh install and have to re-install all the programs.

JeffFinnan · Oct 29, 2024

The X:\sources>bcdedit /enum all and bcdedit | find "osdevice"

JeffFinnan · Oct 29, 2024

In the diskpart commands you listed:

Code:

diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par

The cmd switches from

Code:

lis par

to

Code:

det par

. Is that correct? I stopped at this point as you can see in the attachment.

zbook · Oct 30, 2024

1) Please run the diskpart commands on disk 1, 2, and 3.

Code:

diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par

2) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM

Code:

RAM Defects
-----------
identifier              {badmemory}
badmemorylist           0x1044f90
                        0x1044f91
                        0x1044f92
                        0x1044f93
                        0x1044f94
                        0x1044f95
                        0x1044f96
                        0x1044f97

Code:

Root cause found:
---------------------------
Boot critical file f:\windows\system32\drivers\iastorvd.sys is corrupt.

Repair action: File repair
Result: Failed. Error code =  0x57
Time taken = 703 ms

Repair action: System files integrity check and repair
Result: Failed. Error code =  0x57
Time taken = 485 ms

JeffFinnan · Oct 30, 2024

Here are the diskpart commands:

JeffFinnan · Oct 30, 2024

Yikes, that did not take long!

It was nearly immediate. I let it go for a few minutes.

In anticipation that I need to replace these, could you recommend the specific memory modules? Is this the correct one?

Amazon.com

Thanks,
Jeff

JeffFinnan · Oct 30, 2024

You wrote, and I see you copied this from the SrtTrail.txt:

Code:

Root cause found:
---------------------------
Boot critical file f:\windows\system32\drivers\iastorvd.sys is corrupt.

Repair action: File repair
Result: Failed. Error code =  0x57
Time taken = 703 ms

Repair action: System files integrity check and repair
Result: Failed. Error code =  0x57
Time taken = 485 ms

I did some quick searching for "iastorvd.sys is corrupt" and memory amidst may reason I see can be a cause. Is this what led you to suggest MemTest86+?

Thanks,
Jeff

zbook · Oct 30, 2024

Open administrative command prompt and type or copy and paste:

bcdedit /deletevalue {badmemory} badmemorylist

bcdedit /enum {badmemory}

Post a share link.

Please remove all RAM modules.

Check the motherboard's owners manual to see if there is a specific DIMM to use when only one RAM module is used.

And check for two RAM modules and specific DIMM.

Label all RAM modules.

Insert one RAM module at a time in the same DIMM > run Memtest86+ for 8 or more passes > take pictures > post images or share links

Windows had predicted that RAM regions would fail and blocked these areas from use.

There appear to be additional areas that Windows did not identify.

zbook · Oct 30, 2024

Asus Z690-P4 D4

PRIME Z690-P D4 - Support

www.asus.com

A2 for 1 RAM module

A2 B2 for 2 RAM modules

Qualified Vendor List (QVL) RAM: PRIME Z690-P D4 - Support

JeffFinnan · Oct 30, 2024

I was kinda expecting more.

Code:

X:\sources>bcdedit /deletevalue {badmemory} badmemorylist
The operation completed successfully.

X:\sources>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

X:\sources>

On to the RAM now

JeffFinnan · Oct 31, 2024

While testing runs, I have a couple of questions.

If a couple of the memory modules appear to be fine, is it worth it to set up in the two-module configuration and see if Windows runs okay again?
If cost was not a barrier, would it be better to replace all of the memory modules?
- Thanks for setting up the vendor list for my system. I see that my modules, KF432C16BB/32, are on the list.

Thanks,
Jeff

zbook · Oct 31, 2024

Once one RAM module has completed 8 or more passes > post images or share links > attempt to boot the computer > post images or share links

Solved BSOD: How does one run the V2 Log Collector on the BSOD PC?

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