BSOD on HP EliteBook and Win 11


BoomSchtick

Member
Local time
12:55 AM
Posts
26
OS
Windows 11
Link to logs: MyComp-(2022-08-12_11-10-57).zip

There's no real rhyme or reason behind my blue screen's. It probably happens once or twice a month. I've been ignoring it up to this point, but I'd love for it to stop happening.
 
Windows Build/Version
Windows 11 Version 21H2 (OS Build 22000.795)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
The BSOD error, Probably caused by : PSHED.dll file. This blue screen error may occur for multiple reasons, including an incompatible or faulty device driver, missing or corrupted system files, outdated BIOS, defective hard drive, memory issues, etc.

Open the Command Prompt with administrative privileges and one at a time execute below commands.

Code:
Dism /online /cleanup-image /restorehealth


Sfc /scannow


Chkdsk C: /f


Important Recommended Steps
• Update all installed applications
• Uninstall currently installed device drivers and then install the latest version of the devices drivers.
• Install all the Windows important updates.
• If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is, you probably are not overclocking.
• Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
• Use Memtest86+ disc to check system memory's (RAM's) for errors.
• Use HDD Diagnostic Tool to check SMART health report of the hard disk drive (HDD).
• Use Prime95 to stress test your CPU
• Use 3DMark to stress test your GPU


Click the URL links for the website to follow instructions on how to do hardware diagnostics:
- Diagnostics
- Hardware Diagnostics
- Hardware Strip down Troubleshooting
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Hmm... the description on that DLL is "Platform Specific Hardware Error Driver" and is a Microsoft file (version 10.0.22000.653). I'm not sure what I can do to fix/update that one.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
Hmm... the description on that DLL is "Platform Specific Hardware Error Driver" and is a Microsoft file (version 10.0.22000.653). I'm not sure what I can do to fix/update that one.
The SFC and Dism commands repairs any corrupted Windows system files.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
The SFC and Dism commands repairs any corrupted Windows system files.
Thanks. I ran the commands.

SFC only found one problem:

2022-08-12 16:01:02, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\bthmodem.sys
2022-08-12 16:01:02, Info DEPLOY [Pnp] Repaired file: C:\Windows\System32\drivers\bthmodem.sys

I'll let chkdsk run next time I reboot.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
The BSOD error, Probably caused by : PSHED.dll file. This blue screen error may occur for multiple reasons, including an incompatible or faulty device driver, missing or corrupted system files, outdated BIOS, defective hard drive, memory issues, etc.

Open the Command Prompt with administrative privileges and one at a time execute below commands.

Code:
Dism /online /cleanup-image /restorehealth


Sfc /scannow


Chkdsk C: /f


Important Recommended Steps
• Update all installed applications
• Uninstall currently installed device drivers and then install the latest version of the devices drivers.
• Install all the Windows important updates.
• If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is, you probably are not overclocking.
• Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
• Use Memtest86+ disc to check system memory's (RAM's) for errors.
• Use HDD Diagnostic Tool to check SMART health report of the hard disk drive (HDD).
• Use Prime95 to stress test your CPU
• Use 3DMark to stress test your GPU


Click the URL links for the website to follow instructions on how to do hardware diagnostics:
- Diagnostics
- Hardware Diagnostics
- Hardware Strip down Troubleshooting
You should also consider checking for faulty hardware.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
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