BSOD when gaming


matt11

Member
Local time
3:13 AM
Posts
30
OS
Windows 11
Long story short. Windows BSOD with various codes (I see critical process died more than others) when gaming. ONLY when gaming and I've tried multiple games! I can run Prime95/ Linpack/OCCT without any problem. Sometimes there's not even a BSOD, just a black screen with no audio but PC still on but not responding. Manual restart gets me back to login screen. I can't get minidumps or memory dumps to save to the PC.

I've updated all drivers. Tried new RAM sticks. Tried new power supply. Completely formatted my SSD and reinstalled windows. Ran SFC and diskcheck and DISM and memtest86. All without any errors showing. I've put my graphics card into my wifes system and everything runs fine.

Here is 3 V2 log collector .zip files
 
Windows Build/Version
Windows 11

Attachments

  • DESKTOPZ490X-(2022-05-22_18-28-36).zip
    1.6 MB · Views: 4
  • DESKTOPZ490X-(2022-05-22_17-36-44).zip
    1.6 MB · Views: 3
  • DESKTOP-Z490-(2022-04-25_18-55-01).zip
    358 KB · Views: 3

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

Scott

Active member
Member
Local time
12:13 AM
Posts
188
Location
Maui, HI
OS
Win 11 Pro 22000.778
Dang, sorry to hear about your troubles, looks like you put together a really nice system. I'm sure @zbook will be along shortly to analyze your logs.

And welcome to ElevenForum.
 

My Computer

System One

  • OS
    Win 11 Pro 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
    Motherboard
    ASUS Prime Z370-P II LGA1151
    Memory
    CORSAIR Vengeance LPX 8GB DDR4 3000 (x4)
    Graphics Card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    Creative Labs PCIe Sound Blaster X-Fi Titanium (dan_k drivers)
    Monitor(s) Displays
    ASUS TUF Gaming 27" WQHD
    Screen Resolution
    2560 x 1440 @144Hz
    Hard Drives
    SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe (x2)
    SAMSUNG 870 EVO Series 2.5" 2TB SATA III (x2)
    SAMSUNG 870 EVO Series 2.5" 250GB SATA III
    PSU
    CORSAIR HX Series HX750
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Corsair Hydro Series H60 AIO
    Keyboard
    Logitech MK 320
    Mouse
    Logitech MX 1000 Laser
    Internet Speed
    200Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    UEFI, Secure Boot, TPM 2.0
    MR 8 HE

zbook

Well-known member
Power User
VIP
Local time
5:13 AM
Posts
1,076
OS
Windows 10
The Intel CPU supports RAM speeds up to 2933.

At the time the V2 log ran the RAM speed was at 3600 MHz.





1) Please make sure that there is no overclocking during the troubleshooting.

Turn off XMP


2) Run: (currently requires Ten Forums logon)

Post a share link into this thread.


3) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic

For each Windows troubleshooter click view detailed information > post images or share links into this thread



4) Run HD Tune: (free or trial version) (test all drives)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan



5) Run Sea Tools for Windows
long generic test
Post images or share links.


6) Open administrative command prompt and type or copy and paste:
chkdsk /b /v

Run on all drives using the syntax: chkdsk/b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Microsoft Windows [Version 10.0.19043.1706]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Run the chkdsk switches on the Windows drive overnight as it can take significant time.



7) Turn off Window fast startup:


8) Read this link on Windows Driver Verifier (WDV):

Learn the methods to turn off the tool in safe mode using:

verifier /reset

or

verifier /bootmode resetonbootfail

Please do not use WDV until it is communicated in this thread.


9) These tests can be performed overnight:
a) HD Tune Full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v


10) Post an image or share link for disk management:

a) widen these rows: disk 0, disk 1, disk 2, etc > make sure that no characters are cut off

b) widen these columns: Status and Volume > make sure that no characters are cut off






Code:
Event[1221]
  Log Name: System
  Source: Ntfs
  Date: 2022-05-02T19:29:23.3850000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DesktopZ490X
  Description:
A corruption was discovered in the file system structure on volume D:.

A corruption was found in a file system index structure.  The file reference number is 0x100000000021f.  The name of the file is "\Overclocking Programs".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".


Code:
Event[1314]
  Log Name: System
  Source: Ntfs
  Date: 2022-05-02T19:43:34.4150000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DesktopZ490X
  Description:
A corruption was discovered in the file system structure on volume D:.

A corruption was found in a file system index structure.  The file reference number is 0x100000000021f.  The name of the file is "\Overclocking Programs".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".



Code:
Event[6422]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x600848 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6423]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x119c8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6424]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x6007f8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6425]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x600810 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6426]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x920 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6427]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x6f40 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6428]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x600808 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6429]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x7140 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6430]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5240000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x119d0 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6431]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5240000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5f1f18 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6432]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:06.0910000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1f28 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6433]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:06.0910000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1f18 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6434]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:11.0960000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1fe8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6435]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:11.0960000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1fe8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6436]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:11.0970000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1f30 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.


Code:
Event[2976]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-06T19:46:04.4040000Z
  Event ID: 2
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DesktopZ490X
  Description:
A corrected hardware error has occurred. A record describing the condition is contained in the data section of this event.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

matt11

Member
Thread Starter
Local time
3:13 AM
Posts
30
OS
Windows 11
1. My XMP is fine. I've tested without and same BSOD happens. Plus I've ran memtest86.
2. Will run when I get home today
3. Will run when I get home
4. Already ran with no errors
5. Already ran with no errors
6. No errors
7. Fast startup was one of the first things I turned off when I built my PC and is still off.
8.Verifier has been running over night and I've started verifier and opened my game causing my PC to BSOD but no error logs get saved. No minidumps. No memory.dmp like I said.
9. Again I've already ran those programs multiple times with out error. All benchmark run fine. Literally just games. Specifically Warzone and Fortnite are the main offenders.
10. I'll post more screen shots later today. I can also post a video of exactly what I see when it crashes.

I feel like if I get memory dumps and minidumps to happen then we would be in better shape but every time my PC crashes there's no dump files. How could this be?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

matt11

Member
Thread Starter
Local time
3:13 AM
Posts
30
OS
Windows 11
Just to be clear there's no overclock enabled. And I've tried completely different RAM with the same results also tried different slots on the motherboard. The logs you attached are from a old hard drive that's no longer connected. Only Volume C:
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

zbook

Well-known member
Power User
VIP
Local time
5:13 AM
Posts
1,076
OS
Windows 10
For all steps / tests please make sure that images or share links are posted into this thread.

For WDV it was posted not to use the tool until communicated in this thread.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

matt11

Member
Thread Starter
Local time
3:13 AM
Posts
30
OS
Windows 11
Okay I'll run everything listed one more time today and I'll post screenshots. All I was saying is I've done every single one of these steps before because I posted on Windows Forums asking for help a few weeks ago. They recommended all the exact same steps as you said. But I'll run through them again with verification pics for you
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

Dru2

Well-known member
Power User
VIP
Local time
6:13 AM
Posts
1,884
Location
Virginia
OS
Windows 11 Pro 21H2 (22000.778)
The Intel CPU supports RAM speeds up to 2933.

At the time the V2 log ran the RAM speed was at 3600 MHz.

Be aware they're just listing the official stated JEDEC spec for RAM (which really needs to be re-evaluated and updated), as according to them, NO module should run past 2933, but we all know this isn't true since modules way above this are sold by various vendors, and are warranted to run above those speeds via XMP.

Additionally, the OP's board (Gigabyte Z490 Aorus Ultra) can support up to DDR4-5000, so unless the board (or RAM) is an issue, the 36000Mhz RAM should be fine and not cause issues. My Gigabyte Z390 Aorus Extreme has been running DDR4-3600 RAM since I bought it and has never had an issue with my Intel i9-9900K CPU. And it lists memory as DDR4-2666

All that said, I do agree the OP should temp disable XMP see how the system fairs. If the issue goes away, consider either the RAM, board, or CPU as a possible issue - more likely RAM or board.

My two cents.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.778)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

matt11

Member
Thread Starter
Local time
3:13 AM
Posts
30
OS
Windows 11
1) XMP is off. Reset bios to factory defaults
2) Unable to create account. (Website broken? It says I have to enter an email, which I tried 3 different emails and it still says email field is blank.)
3) See attached screenshots.
4) See attached screenshots.
5) See attached screenshots.
6) See attached screenshots.
7) Fast startup = OFF
8) Skip WDV like you said.
9) Ran all tests this evening. See above ^
10) See attached screenshots.
 

Attachments

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  • 24-May-2022_17-04dfs.png
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My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

Devlin1888

"RockHardSemi"
Power User
VIP
Local time
11:13 AM
Posts
883
Location
Scotland
OS
Windows 11 Education Build 22483.1011 Developer Build
Be aware they're just listing the official stated JEDEC spec for RAM (which really needs to be re-evaluated and updated), as according to them, NO module should run past 2933, but we all know this isn't true since modules way above this are sold by various vendors, and are warranted to run above those speeds via XMP.

Additionally, the OP's board (Gigabyte Z490 Aorus Ultra) can support up to DDR4-5000, so unless the board (or RAM) is an issue, the 36000Mhz RAM should be fine and not cause issues. My Gigabyte Z390 Aorus Extreme has been running DDR4-3600 RAM since I bought it and has never had an issue with my Intel i9-9900K CPU. And it lists memory as DDR4-2666

All that said, I do agree the OP should temp disable XMP see how the system fairs. If the issue goes away, consider either the RAM, board, or CPU as a possible issue - more likely RAM or board.

My two cents.
True that, Exact same CPU here and running at 3600. Its not that it shouldn't run past it, Easiest way i think of it is, If you had one GPU and got 60fps in a game, and you added another of the same gpu, you're not gonna get 120fps. More like 70-90 in most cases. You'll get extra % by running it higher, Just anything above 2933mhz is as valuable as it would be if it was within the 2933 if that makes sense, Similar to gpu comparison above.

But yeah for troubleshooting etc i'd turn all that off just because yeno..troubleshooting.
I hope you get to the bottom if it
 

My Computer

System One

  • OS
    Windows 11 Education Build 22483.1011 Developer Build
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7 10700k@5.2
    Motherboard
    Gigabyte Gaming X Z490
    Memory
    16GB Viper Steel Series 3200mhz
    Graphics Card(s)
    Gigabyte RTX2070 Super X OC Windforce
    Monitor(s) Displays
    ASUS TUF Gaming 3840X2160 Benq Gl2250 1920x1080
    Screen Resolution
    4K/1600/1440/1080
    Hard Drives
    M.2 - ADATA SX8200 Pro 1TB
    SSD - Samsung 860 evo
    PSU
    Corsair 650w
    Case
    NZXT S340 Elite
    Cooling
    Cooler Master Hyper 212 RGB Black Edition
    Keyboard
    Razer Ornata Chroma
    Mouse
    Steel Series Rival 710
    Internet Speed
    50mbs
    Browser
    Opera GX
    Antivirus
    Windows Defender
    Other Info
    Logitech g29+Pedals+Shifter

zbook

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Nice progress.

Chkdsk displayed cleaning.

HD Tune did not display a Health report.


After the troubleshooting has completed the computer can be modified to your preferences.
During the troubleshooting please perform steps that create the most stable computer environment so that it becomes easier to detect misbehaving drivers or malfunctioning hardware.


Please run HD Sentinel (free or trial version)
Post images or share links for results on these tabs:
(Results are instantaneous)

a) Overview
b) Temperature
c) SMART


Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /restorehealth
wmic recoveros set autoreboot = false
wmic recoveros set debuginfotype = 7
wmic recoveros get autoreboot
wmic recoveros get debuginfotype
wmic computersystem where name="%computername%" set automaticmanagedpagefile=true
wmic computersystem where name="%computername%" get automaticmanagedpagefile
bcdedit /enum {badmemory}

Post a share link displaying the commands with results.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

matt11

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Thread Starter
Local time
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Posts
30
OS
Windows 11
In my screenshot of event viewer, Chkdisk shows "Windows has scanned the file system and found no problems. No further action required." I don't have a capture card so that's the best I got for proof.

I cannot get HD Tune to display anything under the Health report tab.

See attached screenshots for HD sentinel and CMD
 

Attachments

  • CMD.png
    CMD.png
    56.7 KB · Views: 3
  • HDSentinel.png
    HDSentinel.png
    28.8 KB · Views: 3
  • HDSentinel2.png
    HDSentinel2.png
    29.4 KB · Views: 3
  • HDSentinel3.png
    HDSentinel3.png
    32 KB · Views: 3

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

zbook

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Please make a new restore point:


Start WDV with the 3 customized test settings in the Ten Forums link.

Test all non-Microsoft drivers.

Test no Microsoft drivers.

If there is no immediate BSOD open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread.


Comment into the thread if there are any major performance problems or extremely slow boot while using WDV.


For any BSOD post a new V2 into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

matt11

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Local time
3:13 AM
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OS
Windows 11
Crashed when I started one of my games.
 

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  • VerifierSettings.png
    VerifierSettings.png
    53.7 KB · Views: 4
  • DESKTOPZ490X-(2022-05-26_09-34-05).zip
    1.8 MB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

zbook

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Please uninstall:

Driver Booster 9 9.3.0 IObit


For all drivers please use:
a) computer manufacturer website
b) motherboard manufacturer website
c) component manufacturer website

Please do not use third party sources for drivers.



If there were no performance problems or very slow boot then add these customized tests to WDV.
(Total 10 customized tests)

[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.
[ ] 0x00000008 Pool tracking.
[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.


If there is no immediate BSOD then post a new verifier /querysettings

Please keep WDV on continuously unless there is a BSOD.

If you're able to respond quicker in this thread it will be appreciated so that we can move through WDV testing quickly.
If you are unable to then please comment.
There is an upcoming holiday weekend.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Nobody

Active member
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Local time
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114
OS
Windows 11 Pro 21H2 (22000.778)
There has two live kernel dmp files, one related to USB and the other possibly to a GPU. Based on the starter mentioned black screen and PC stopped responding. There may be more related to the GPU, although there are no more livekernel dmp files.
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 (22000.778)
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    Asus TUF Gaming B550-Plus
    Memory
    Kingston 16GB (2 x 8GB) DDR4 3200MHz
    Graphics Card(s)
    Gigabyte Radeon RX 580 AORUS 8GB GDDR5
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920X11080
    Hard Drives
    Samsung 970 EVO Plus NVMe M.2 500GB (OS)
    Samsung 980 NVMe 1TB (Games)
    Samsung 860 EVO 250GB
    Samsung 850 EVO 250GB (Music)
    PSU
    Super Flower / Leadex 750W 80Plus Titanium
    Cooling
    SilentiumPC Fortis 3 HE1425 v2
    Keyboard
    Logitech K520
    Mouse
    Logitech G700S
    Internet Speed
    50mbps/10mbps
    Browser
    Firefox, Chrome, Edge, Opera
    Antivirus
    Windows Defender

matt11

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Thread Starter
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OS
Windows 11
I uninstalled Driver Booster 9.
Added those settings to WDV
No immediate BSOD or noticeable performance issues. If I start one of my games it will BSOD. I can do that again and post V2 log collector zips
 

Attachments

  • VerifierN2.png
    VerifierN2.png
    52.1 KB · Views: 3

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

matt11

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Thread Starter
Local time
3:13 AM
Posts
30
OS
Windows 11
I tried to play Back Ops Cold War but my PC crashed before I could get into a game. I then tried Warzone and was able to play almost a whole game but then my PC froze and I had to manually restart. Here's a V2 log
 

Attachments

  • DESKTOPZ490X-(2022-05-27_08-19-25).zip
    1.8 MB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel i7-10700k
    Motherboard
    Gigabyte Z490 Aorus Ultra
    Memory
    32 GB (16x2) Trident Z Rgb
    Graphics Card(s)
    MSI RTX 2070 Super Gaming X
    Monitor(s) Displays
    Gigabyte G32QC
    Screen Resolution
    1440p
    Hard Drives
    WD Sn750 1TB
    PSU
    Corsair RM1000x
    Case
    Corsair 4000X
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX
    Keyboard
    Corsair K57 RGB
    Mouse
    Corsair Harpoon RGB
    Internet Speed
    1000 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

zbook

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Make a new restore point.

If there are no major performance problems or very slow boot then add these customized tests.

[ ] 0x00000020 Deadlock detection.
[ ] 0x00020000 DDI compliance checking.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.


If there is no immediate BSOD then post a new verifier /querysettings


If there are no performance problems or very slow boot then test with all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.


If there is no immediate BSOD then post a new verifier /querysettings

Run for 6 hours.

Post a new V2.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

zbook

Well-known member
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If the WDV testing ruled out misbehaving drivers then move to hardware testing:

Some of these steps may have already been performed.

For all tests make sure that images or share links are posted into this thread.


1) Select one of these temperature monitoring software:

Speccy: Download Speccy | Find your computer specs, free!

HW Monitor64: HWMONITOR | Softwares | CPUID

Speedfan: SpeedFan - Access temperature sensor in your computer



2) Run Prime95 for 3 or more continuous hours
Make note of the links warning section so that you know if and when to to abort testing.
Record the maximum temperature and the continuous test duration.
Post images or share links using one drive, drop box, or google drive.



3) Run Furmark for 30 minutes
Make note of the links warning section so that you know if and when to to abort testing.
Post images or share links using one drive, drop box, or google drive.



4) Run OCCT for 1 hour tests
Post images for results on these tabs:
CPU
Linpack
Memory
3D
VRAM
Power
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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