BSOD when gaming

matt11 · May 23, 2022

Long story short. Windows BSOD with various codes (I see critical process died more than others) when gaming. ONLY when gaming and I've tried multiple games! I can run Prime95/ Linpack/OCCT without any problem. Sometimes there's not even a BSOD, just a black screen with no audio but PC still on but not responding. Manual restart gets me back to login screen. I can't get minidumps or memory dumps to save to the PC.

I've updated all drivers. Tried new RAM sticks. Tried new power supply. Completely formatted my SSD and reinstalled windows. Ran SFC and diskcheck and DISM and memtest86. All without any errors showing. I've put my graphics card into my wifes system and everything runs fine.

Here is 3 V2 log collector .zip files

Scott · May 24, 2022

Dang, sorry to hear about your troubles, looks like you put together a really nice system. I'm sure @zbook will be along shortly to analyze your logs.

And welcome to ElevenForum.

zbook · May 24, 2022

The Intel CPU supports RAM speeds up to 2933.

At the time the V2 log ran the RAM speed was at 3600 MHz.

Intel® Core™ i7-10700K Processor (16M Cache, up to 5.10 GHz) - Product Specifications | Intel

Intel® Core™ i7-10700K Processor (16M Cache, up to 5.10 GHz) quick reference with specifications, features, and technologies.

www.intel.com

1) Please make sure that there is no overclocking during the troubleshooting.

Turn off XMP

2) Run: (currently requires Ten Forums logon)

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread.

3) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic

For each Windows troubleshooter click view detailed information > post images or share links into this thread

4) Run HD Tune: (free or trial version) (test all drives)

HD Tune website

HD Tune

www.hdtune.com

Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

5) Run Sea Tools for Windows
long generic test
Post images or share links.

How to use SeaTools for Windows | Support Seagate US

Tutorial for the use of SeaTools for Windows, explaining the most common features:

www.seagate.com

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

6) Open administrative command prompt and type or copy and paste:
chkdsk /b /v

Run on all drives using the syntax: chkdsk/b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Microsoft Windows [Version 10.0.19043.1706]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Run the chkdsk switches on the Windows drive overnight as it can take significant time.

7) Turn off Window fast startup:

Turn On or Off Fast Startup in Windows 11 Tutorial

There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup begins with the shutdown process and includes writing data to disk similar to the...

www.elevenforum.com

8) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Learn the methods to turn off the tool in safe mode using:

verifier /reset

or

verifier /bootmode resetonbootfail

Please do not use WDV until it is communicated in this thread.

9) These tests can be performed overnight:
a) HD Tune Full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v

10) Post an image or share link for disk management:

How to Post a Screenshot of Disk Management

How to Post a Screenshot of Disk Management at Ten Forums

www.tenforums.com

a) widen these rows: disk 0, disk 1, disk 2, etc > make sure that no characters are cut off

b) widen these columns: Status and Volume > make sure that no characters are cut off

Code:

Event[1221]
  Log Name: System
  Source: Ntfs
  Date: 2022-05-02T19:29:23.3850000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DesktopZ490X
  Description:
A corruption was discovered in the file system structure on volume D:.

A corruption was found in a file system index structure.  The file reference number is 0x100000000021f.  The name of the file is "\Overclocking Programs".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

Code:

Event[1314]
  Log Name: System
  Source: Ntfs
  Date: 2022-05-02T19:43:34.4150000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DesktopZ490X
  Description:
A corruption was discovered in the file system structure on volume D:.

A corruption was found in a file system index structure.  The file reference number is 0x100000000021f.  The name of the file is "\Overclocking Programs".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

Code:

Event[6422]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x600848 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6423]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x119c8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6424]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x6007f8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6425]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5220000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x600810 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6426]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x920 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6427]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x6f40 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6428]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x600808 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6429]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x7140 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6430]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5240000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x119d0 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6431]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:05.5240000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5f1f18 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6432]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:06.0910000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1f28 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6433]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:06.0910000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1f18 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6434]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:11.0960000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1fe8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6435]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:11.0960000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1fe8 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Event[6436]
  Log Name: System
  Source: disk
  Date: 2022-05-09T18:57:11.0970000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DesktopZ490X
  Description:
The IO operation at logical block address 0x5d1f30 for Disk 1 (PDO name: \Device\000000b7) failed due to a hardware error.

Code:

Event[2976]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-06T19:46:04.4040000Z
  Event ID: 2
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DesktopZ490X
  Description:
A corrected hardware error has occurred. A record describing the condition is contained in the data section of this event.

matt11 · May 24, 2022

1. My XMP is fine. I've tested without and same BSOD happens. Plus I've ran memtest86.
2. Will run when I get home today
3. Will run when I get home
4. Already ran with no errors
5. Already ran with no errors
6. No errors
7. Fast startup was one of the first things I turned off when I built my PC and is still off.
8.Verifier has been running over night and I've started verifier and opened my game causing my PC to BSOD but no error logs get saved. No minidumps. No memory.dmp like I said.
9. Again I've already ran those programs multiple times with out error. All benchmark run fine. Literally just games. Specifically Warzone and Fortnite are the main offenders.
10. I'll post more screen shots later today. I can also post a video of exactly what I see when it crashes.

I feel like if I get memory dumps and minidumps to happen then we would be in better shape but every time my PC crashes there's no dump files. How could this be?

matt11 · May 24, 2022

Just to be clear there's no overclock enabled. And I've tried completely different RAM with the same results also tried different slots on the motherboard. The logs you attached are from a old hard drive that's no longer connected. Only Volume C:

zbook · May 24, 2022

For all steps / tests please make sure that images or share links are posted into this thread.

For WDV it was posted not to use the tool until communicated in this thread.

matt11 · May 24, 2022

Okay I'll run everything listed one more time today and I'll post screenshots. All I was saying is I've done every single one of these steps before because I posted on Windows Forums asking for help a few weeks ago. They recommended all the exact same steps as you said. But I'll run through them again with verification pics for you

Dru2 · May 24, 2022

zbook said:
The Intel CPU supports RAM speeds up to 2933.

At the time the V2 log ran the RAM speed was at 3600 MHz.

Intel® Core™ i7-10700K Processor (16M Cache, up to 5.10 GHz) - Product Specifications | Intel

Intel® Core™ i7-10700K Processor (16M Cache, up to 5.10 GHz) quick reference with specifications, features, and technologies.

www.intel.com

Be aware they're just listing the official stated JEDEC spec for RAM (which really needs to be re-evaluated and updated), as according to them, NO module should run past 2933, but we all know this isn't true since modules way above this are sold by various vendors, and are warranted to run above those speeds via XMP.

Additionally, the OP's board (Gigabyte Z490 Aorus Ultra) can support up to DDR4-5000, so unless the board (or RAM) is an issue, the 36000Mhz RAM should be fine and not cause issues. My Gigabyte Z390 Aorus Extreme has been running DDR4-3600 RAM since I bought it and has never had an issue with my Intel i9-9900K CPU. And it lists memory as DDR4-2666

All that said, I do agree the OP should temp disable XMP see how the system fairs. If the issue goes away, consider either the RAM, board, or CPU as a possible issue - more likely RAM or board.

My two cents.

matt11 · May 24, 2022

1) XMP is off. Reset bios to factory defaults
2) Unable to create account. (Website broken? It says I have to enter an email, which I tried 3 different emails and it still says email field is blank.)
3) See attached screenshots.
4) See attached screenshots.
5) See attached screenshots.
6) See attached screenshots.
7) Fast startup = OFF
8) Skip WDV like you said.
9) Ran all tests this evening. See above ^
10) See attached screenshots.

ShamrockRig · May 24, 2022

Dru2 said:
Be aware they're just listing the official stated JEDEC spec for RAM (which really needs to be re-evaluated and updated), as according to them, NO module should run past 2933, but we all know this isn't true since modules way above this are sold by various vendors, and are warranted to run above those speeds via XMP.

Additionally, the OP's board (Gigabyte Z490 Aorus Ultra) can support up to DDR4-5000, so unless the board (or RAM) is an issue, the 36000Mhz RAM should be fine and not cause issues. My Gigabyte Z390 Aorus Extreme has been running DDR4-3600 RAM since I bought it and has never had an issue with my Intel i9-9900K CPU. And it lists memory as DDR4-2666

All that said, I do agree the OP should temp disable XMP see how the system fairs. If the issue goes away, consider either the RAM, board, or CPU as a possible issue - more likely RAM or board.

My two cents.

True that, Exact same CPU here and running at 3600. Its not that it shouldn't run past it, Easiest way i think of it is, If you had one GPU and got 60fps in a game, and you added another of the same gpu, you're not gonna get 120fps. More like 70-90 in most cases. You'll get extra % by running it higher, Just anything above 2933mhz is as valuable as it would be if it was within the 2933 if that makes sense, Similar to gpu comparison above.

But yeah for troubleshooting etc i'd turn all that off just because yeno..troubleshooting.
I hope you get to the bottom if it

zbook · May 24, 2022

Nice progress.

Chkdsk displayed cleaning.

HD Tune did not display a Health report.

After the troubleshooting has completed the computer can be modified to your preferences.
During the troubleshooting please perform steps that create the most stable computer environment so that it becomes easier to detect misbehaving drivers or malfunctioning hardware.

Please run HD Sentinel (free or trial version)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post images or share links for results on these tabs:
(Results are instantaneous)

a) Overview
b) Temperature
c) SMART

Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /restorehealth
wmic recoveros set autoreboot = false
wmic recoveros set debuginfotype = 7
wmic recoveros get autoreboot
wmic recoveros get debuginfotype
wmic computersystem where name="%computername%" set automaticmanagedpagefile=true
wmic computersystem where name="%computername%" get automaticmanagedpagefile
bcdedit /enum {badmemory}

Post a share link displaying the commands with results.

matt11 · May 25, 2022

In my screenshot of event viewer, Chkdisk shows "Windows has scanned the file system and found no problems. No further action required." I don't have a capture card so that's the best I got for proof.

I cannot get HD Tune to display anything under the Health report tab.

See attached screenshots for HD sentinel and CMD

zbook · May 25, 2022

Please make a new restore point:

Create System Restore Point in Windows 11 Tutorial

Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System Restore monitors system changes and saves the system state as a restore point. If a...

www.elevenforum.com

Start WDV with the 3 customized test settings in the Ten Forums link.

Test all non-Microsoft drivers.

Test no Microsoft drivers.

If there is no immediate BSOD open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread.

Comment into the thread if there are any major performance problems or extremely slow boot while using WDV.

For any BSOD post a new V2 into the newest post.

matt11 · May 26, 2022

Crashed when I started one of my games.

zbook · May 27, 2022

Please uninstall:

Driver Booster 9 9.3.0 IObit

For all drivers please use:
a) computer manufacturer website
b) motherboard manufacturer website
c) component manufacturer website

Please do not use third party sources for drivers.

If there were no performance problems or very slow boot then add these customized tests to WDV.
(Total 10 customized tests)

[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.
[ ] 0x00000008 Pool tracking.
[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.

If there is no immediate BSOD then post a new verifier /querysettings

Please keep WDV on continuously unless there is a BSOD.

If you're able to respond quicker in this thread it will be appreciated so that we can move through WDV testing quickly.
If you are unable to then please comment.
There is an upcoming holiday weekend.

Nobody · May 27, 2022

There has two live kernel dmp files, one related to USB and the other possibly to a GPU. Based on the starter mentioned black screen and PC stopped responding. There may be more related to the GPU, although there are no more livekernel dmp files.

matt11 · May 27, 2022

I uninstalled Driver Booster 9.
Added those settings to WDV
No immediate BSOD or noticeable performance issues. If I start one of my games it will BSOD. I can do that again and post V2 log collector zips

matt11 · May 27, 2022

I tried to play Back Ops Cold War but my PC crashed before I could get into a game. I then tried Warzone and was able to play almost a whole game but then my PC froze and I had to manually restart. Here's a V2 log

zbook · May 27, 2022

Make a new restore point.

If there are no major performance problems or very slow boot then add these customized tests.

[ ] 0x00000020 Deadlock detection.
[ ] 0x00020000 DDI compliance checking.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.

If there is no immediate BSOD then post a new verifier /querysettings

If there are no performance problems or very slow boot then test with all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.

If there is no immediate BSOD then post a new verifier /querysettings

Run for 6 hours.

Post a new V2.

zbook · May 27, 2022

If the WDV testing ruled out misbehaving drivers then move to hardware testing:

Some of these steps may have already been performed.

For all tests make sure that images or share links are posted into this thread.

1) Select one of these temperature monitoring software:

Speccy: Download Speccy | Find your computer specs, free!

HW Monitor64: HWMONITOR | Softwares | CPUID

Speedfan: SpeedFan - Access temperature sensor in your computer

2) Run Prime95 for 3 or more continuous hours

Prime95 - Stress Test Your CPU

Stress test your CPU for stability issues with Prime95

www.tenforums.com

Make note of the links warning section so that you know if and when to to abort testing.
Record the maximum temperature and the continuous test duration.
Post images or share links using one drive, drop box, or google drive.

3) Run Furmark for 30 minutes

FurMark - GPU Stress Test

Stress test your GPU for stability issues with FurMark

www.tenforums.com

Make note of the links warning section so that you know if and when to to abort testing.
Post images or share links using one drive, drop box, or google drive.

4) Run OCCT for 1 hour tests
Post images for results on these tabs:
CPU
Linpack
Memory
3D
VRAM
Power

BSOD when gaming

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