Solved Can't access shares on a Windows 11 system from a Windows 10 system


Ztruker

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Win 10 Pro 21H1 19043.1586
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4 other Desktop and Laptop computers access the Windows 11 shares with no problem, just this particular system won't do it. All are setup the same way so I don't know what the cause of the problem is. When I try to access a share I get this error:

2022-04-28 13_02_49-Window.jpg

The same username and password works okay on the other systems accessing the Windows 11 computer. I use my own set of instructions to setup sharing and until now it's always worked:

2022-04-28-13_02_49-window-zip is a Word document with the instructions I use.
 

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  • 2022-04-28 13_02_49-Window.zip
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My Computer

System One

  • OS
    Windows 10 Pro X64 21H1 19044.1586
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz 4th Gen
    Memory
    16.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung C27F398 27" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    1.0TB Samsung QVO 860 SSD SATA-6GB;
    2TB Seagate ST2000NM0011 72K SATA-6GB;
    2TB Seagate ST2000DM006-2DM164 72K SATA-6GB
    PSU
    CoolerMaster MasterWatt 550 Watt Semifanless Modular
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    484.75MB Down, 23.59MB Up
    Browser
    Firefox, Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Defender; MBAM Premium
    Other Info
    Purchased December 2013, many upgrades since then

Ztruker

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Windows 10 Pro X64 21H1 19044.1586
This is my ipconfig info:
Code:
C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Jim-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 48-5B-39-A7-A3-BC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::23:8fe5:84a4:7a34%2(Preferred)
   IPv4 Address. . . . . . . . . . . : 172.16.103.248(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 28, 2022 2:11:40 PM
   Lease Expires . . . . . . . . . . : Friday, April 29, 2022 2:11:40 PM
   Default Gateway . . . . . . . . . : 172.16.103.1
   DHCP Server . . . . . . . . . . . : 172.16.103.1
   DHCPv6 IAID . . . . . . . . . . . : 38296377
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-28-DD-47-DD-48-5B-39-A7-A3-BC
   DNS Servers . . . . . . . . . . . : 172.16.103.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

I can ping the Windows 11 computer from this Windows 10 computer:

Code:
C:\WINDOWS\system32>ping 172.16.103.251

Pinging 172.16.103.251 with 32 bytes of data:
Reply from 172.16.103.251: bytes=32 time<1ms TTL=128
Reply from 172.16.103.251: bytes=32 time<1ms TTL=128
Reply from 172.16.103.251: bytes=32 time<1ms TTL=128
Reply from 172.16.103.251: bytes=32 time<1ms TTL=128
 

My Computer

System One

  • OS
    Windows 10 Pro X64 21H1 19044.1586
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz 4th Gen
    Memory
    16.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung C27F398 27" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    1.0TB Samsung QVO 860 SSD SATA-6GB;
    2TB Seagate ST2000NM0011 72K SATA-6GB;
    2TB Seagate ST2000DM006-2DM164 72K SATA-6GB
    PSU
    CoolerMaster MasterWatt 550 Watt Semifanless Modular
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    484.75MB Down, 23.59MB Up
    Browser
    Firefox, Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Defender; MBAM Premium
    Other Info
    Purchased December 2013, many upgrades since then

cereberus

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Windows 10 Pro + others in VHDs
Windows 11 is very temperamental on shares. There appears to be something a bit screwy with credentials, eapecially if using MS accounts. I found if you run the credential manager on both pcs, and manually add the pc name, account and passwords, it sorts it. Also, it tends to fall over of no password with local account.
 
Last edited:

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0

jimbo45

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Networking always since its inception way back with Windows for workgroups 3.11 has always had touches of "Gandalf the Wizard" about it. Usually though it eventually works. First on the windows system ensure that connectivity to the appropriate device or system works via simple ping -- if the computer name isn't picked up try the ip address.

Then ensure that the remote computer allows inbound (and if required) outbound connections. I'd assume that you've already enabled that on the local machine !!! and of course ensure Network discovery is turned on and the network is a "Private" one.

Ensure users have correct access rights on the target system(s).

Ensure devices have correct permissions to allow access.

On Local Networks ensure no machines or mobile phones etc have "grabbed" an IP address that another device wants -- I've found that switching entire system off plus routers etc often works and then restart computers individually - don't switch ANY phones etc on until all the Windows machines are up and running.

Don't start any NON Windows devices until all your Windows machines are up and running (i.e also don't start TV's, Amazon fire sticks, Sky Q boxes etc ).

(I really have 100% no idea why this sometimes works -- it seems to "just do it for me" -- I haven't got the time and skill to analyse that problem -- I just want the Network up and running properly !!!! as quick as possible).I leave the "Monday Morning Quarterbacking" to others who are experienced in this!!!.). As an "Old School Engineer" I want to get kit up and running again as quickly as possible providing it can be done safely. Once it's working then is the time to try and find out what went wrong -- no point in having systems idle for maybe days when people need them to be online again as quickly as possible.

(You might need also to enable SMB1 depending on the equipment that needs to be accessed).

Don't forget any Windows firewall rules and / or hardware rules you might have in your routers.

Programs like filezilla (free) and work on Windows as well are brilliant also for checking shared file / drive access.
In some cases depending of the direction of File transfer you might need to install and enable the OPENSSH-Server -- install from Windows add an optional feature).

I sympathsize with ANYBODY having problems with Windows Networking -- it really seems to be far more complex than it needs to be. (Perhaps that's why these guys who understand this stuff get paid really good money !!!!!!).

I'd finally suggest testing using LOCAL accounts on all windows machines -- there could be some problem in how "Logon info" is propagated to / from a remote Windows machine using an Ms account. If you can get local accounts working but not Ms account logins then you know where the problem lies. Solving it is another matter though !!!!.

Cheers
jimbo
 
Last edited:

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7

Ztruker

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Windows 10 Pro X64 21H1 19044.1586
I opened Credential Manager, clicked on Windows Credentials then added a new credential.

In Internet or Network address I put name of the Windows 11 system. I added the username and password then clicked OK.
(this was the same username and password I used in Windows Credentials in my first post)

Now I can browse all shares on the Windows 11 system.
 

My Computer

System One

  • OS
    Windows 10 Pro X64 21H1 19044.1586
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz 4th Gen
    Memory
    16.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung C27F398 27" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    1.0TB Samsung QVO 860 SSD SATA-6GB;
    2TB Seagate ST2000NM0011 72K SATA-6GB;
    2TB Seagate ST2000DM006-2DM164 72K SATA-6GB
    PSU
    CoolerMaster MasterWatt 550 Watt Semifanless Modular
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    484.75MB Down, 23.59MB Up
    Browser
    Firefox, Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Defender; MBAM Premium
    Other Info
    Purchased December 2013, many upgrades since then

Try3

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570
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The proper part of London
OS
Windows 11 Home x64 Version 21H2 Build 22000.675
Rich,

What an imaginative experiment. I'm so pleased to hear that it worked.

I have no problems sharing with any of computers but I checked my Credential manager & I have an entry for only one of my network computers there.
- I have never manually added that entry.


Perhaps your method will help others, I do hope so,
All the best,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.675
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