So my nephew got this Dell Laptop XPS 15 9530 from a company that they took over. My nephew asked me if I could reinstall windows since the laptop is being locked from a Microsoft account user. When the laptop boots up the Microsoft account pop up first and you need the password to start it up but he can't do such since he doesn't know the previous owner detail. So, I thought a fresh clean installment of windows would get rid of this problem but it doesn't. I can delete all the partition within the hard drive and reinstall windows but once it gets to the part with Microsoft account it shows the previous owner details ( again the password part) Anyone know ways of removing the Microsoft account and enter a new one? Oh yeah this laptop when it starts it shows this on the screen " Secured with Dell SafeBIOS " And I am able to enter the bios. Thanks
My Computer
System One
-
- OS
- 11 pro
- Computer type
- PC/Desktop
- Manufacturer/Model
- Asus Z590 Plus game