Can't Get Surface Pro 3 to do 4K @ 60Hz


davidvkimball

Digital Marketing Guy
Member
VIP
Local time
11:16 PM
Posts
156
Location
Tacoma, WA
OS
Windows 10 Pro
So here's my full situation.

According to Wikipedia, the Surface Pro 3 is capable of outputting 4K @ 60Hz if you're using the i5 or i7 version (I have the i5 version).

Here are my specs:

1637273795344.png

I have done a ton of research and spent literal hours on this, no matter what I do I cannot get it to work.

I tried using CRU, Intel Graphics Control Panel (can't get it anymore), Intel Graphics Control Center (available, but hangs on "refreshing", see below), I've followed every link I can to control refresh rate with Intel software for 4th gen Intel processors, and no luck. I tried using automatic installers, manually select drivers from .zips, nothing works. :(

1637274250676.png

CRU only partially works. New options appear, except for the FPS options above 30Hz.

Here's the rest of the hardware I'm working with:
With all of this hardware, I should have no problem running it. But I also have weird issues on the software side.

I would love anyone's help if you're able!
 
Windows Build/Version
Windows 11 Pro, 21H1, 22000.318

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150
    Motherboard
    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX
    Memory
    16 GB: G.SKILL Ripjaws X Series 16GB (2 x 8GB)
    Graphics Card(s)
    ASUS GeForce GTX 1660 (6GB)
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    ASUS VG248QE Black 24" 144Hz 1ms (GTG), ASUS VE278H 27", and 23" Dell UltraSharp U2311H
    Screen Resolution
    1920 x 1080 for all
    Hard Drives
    HP EX920 M.2 1TB (OS + apps + high performance files), WD Blue 3D NAND SSD 1TB (video editing + games), WD Blue 1 TB HDD: 3.5 Inch, 7200 RPM (rest of personal files), two WD My Book 3 TB drives (backup + games) and two 8TB Seagate Backup + Hub archive drives.
    PSU
    Antec HCG M Series HCG-620M 620W ATX12V
    Case
    AZZA Solano 1000 Black Japanese SECC Steel/Metal mesh in front MicroATX/ATX/Full ATX
    Cooling
    5 fans + Cooler Master Hyper 212 EVO - CPU Cooler with 120 mm PWM Fan Heat Sink for CPU
    Keyboard
    WASD V3 Custom Mechanical Keyboard
    Mouse
    Logitech M720 Triathlon Mouse
    Internet Speed
    1,000 Mbps download, 25 Mbps upload
    Browser
    Mozilla Firefox
    Antivirus
    MalwareBytes
    Other Info
    View full equipment here: http://davidvkimball.com/pc
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 3
    CPU
    Intel Core i5
    Memory
    4GB
    Monitor(s) Displays
    10.8” ClearType Full HD Plus Display
    Screen Resolution
    1920 x 1280
    Hard Drives
    128GB SSD
    Browser
    Firefox
    Antivirus
    MalwareBytes
    Other Info
    Originally shipped with Windows 8.1 Pro in 2014, upgraded to 10, and now Windows 11.

bobkn

Well-known member
Power User
VIP
Local time
2:16 AM
Posts
782
Location
Danbury, CT, USA
OS
Windows 11 22000.708
Try another mini DP to HDMI adapter? That's the most obvious potentially flaky item on the list.

I'm not optimistic, because I think DP to HDMI can be done with a passive adapter.
 

My Computers

System One System Two

  • OS
    Windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    64GB Kingston DDR5-5600
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

spapakons

Well-known member
Power User
Local time
9:16 AM
Posts
928
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.832)
Try updating you Intel graphics drivers directly from Intel's site, not from Windows Update. If the resolution 3840x2160 is not available, you can add it as a custom resolution. If with latest driver you can do 3840x2160 at 30Hz but not at 60Hz, it might mean that either the tablet graphics card cannot do this high data rate or the output is not HDMI 2.0 compliant or the TV input is not HDMI 2.0 compliant. If you are using an adapter try replacing it or the cable. You may also find a cable that in one side is HDMI and the other is DisplayPort so you use that directly without adapters.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.832)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.832)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

davidvkimball

Digital Marketing Guy
Member
VIP
Thread Starter
Local time
11:16 PM
Posts
156
Location
Tacoma, WA
OS
Windows 10 Pro
Try another mini DP to HDMI adapter? That's the most obvious potentially flaky item on the list.

I'm not optimistic, because I think DP to HDMI can be done with a passive adapter.
Thanks, I ordered another one that seems solid. I'll let you know!

Try updating you Intel graphics drivers directly from Intel's site, not from Windows Update. If the resolution 3840x2160 is not available, you can add it as a custom resolution. If with latest driver you can do 3840x2160 at 30Hz but not at 60Hz, it might mean that either the tablet graphics card cannot do this high data rate or the output is not HDMI 2.0 compliant or the TV input is not HDMI 2.0 compliant. If you are using an adapter try replacing it or the cable. You may also find a cable that in one side is HDMI and the other is DisplayPort so you use that directly without adapters.
Thank you, I have tried to update the Intel graphics driver from Intel's site, but it always gives me errors. Either "your device doesn't fit the minimum requirements" if automatic, or anther error if it's manual from the .zip. I get some variation of this every time:

1637352164242.png

Other examples of me trying drivers include:



At each point it states that I have no Intel graphics driver installed.

In terms of the capabilities of the chip, see here: Quick Reference Guide for Intel® Core™ Processor Graphics I believe this capability should work!

I've also verified that the Samsung NU7100 TV I own is HDMI 2.0 compatible.

As bobkn mentioned, I'm going that route of trying a new cable that's expressly DP to HDMI 2.0 and claims full 4K at 60fps. We'll see!

This is what I bought: https://www.amazon.com/gp/product/B089SHR1L4

Thanks again for all of your attention and advice!
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150
    Motherboard
    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX
    Memory
    16 GB: G.SKILL Ripjaws X Series 16GB (2 x 8GB)
    Graphics Card(s)
    ASUS GeForce GTX 1660 (6GB)
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    ASUS VG248QE Black 24" 144Hz 1ms (GTG), ASUS VE278H 27", and 23" Dell UltraSharp U2311H
    Screen Resolution
    1920 x 1080 for all
    Hard Drives
    HP EX920 M.2 1TB (OS + apps + high performance files), WD Blue 3D NAND SSD 1TB (video editing + games), WD Blue 1 TB HDD: 3.5 Inch, 7200 RPM (rest of personal files), two WD My Book 3 TB drives (backup + games) and two 8TB Seagate Backup + Hub archive drives.
    PSU
    Antec HCG M Series HCG-620M 620W ATX12V
    Case
    AZZA Solano 1000 Black Japanese SECC Steel/Metal mesh in front MicroATX/ATX/Full ATX
    Cooling
    5 fans + Cooler Master Hyper 212 EVO - CPU Cooler with 120 mm PWM Fan Heat Sink for CPU
    Keyboard
    WASD V3 Custom Mechanical Keyboard
    Mouse
    Logitech M720 Triathlon Mouse
    Internet Speed
    1,000 Mbps download, 25 Mbps upload
    Browser
    Mozilla Firefox
    Antivirus
    MalwareBytes
    Other Info
    View full equipment here: http://davidvkimball.com/pc
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 3
    CPU
    Intel Core i5
    Memory
    4GB
    Monitor(s) Displays
    10.8” ClearType Full HD Plus Display
    Screen Resolution
    1920 x 1280
    Hard Drives
    128GB SSD
    Browser
    Firefox
    Antivirus
    MalwareBytes
    Other Info
    Originally shipped with Windows 8.1 Pro in 2014, upgraded to 10, and now Windows 11.

RJARRRPCGP

Member
VIP
Local time
2:16 AM
Posts
89
Location
USA(Springfield, Vermont)
OS
Windows 11 Pro x64 21H2
30 Hz=Sounds like it's only HDMI 1x compliant.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 21H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 2.20)
    Memory
    32 GB G.Skill Trident Z Neo F4-3600C18D-32GTZN
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6600 XT
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Operating System
    Pop!_OS 22.04
    Computer type
    PC/Desktop
    CPU
    Core i5 10600K
    Motherboard
    MSI MAG Z490 Tomahawk
    Memory
    16 GB A-Data XPG Spectrix D41
    Graphics card(s)
    Zotac GeForce GTX 1660 Super
    Hard Drives
    Western Digital Black SN750 500 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G

davidvkimball

Digital Marketing Guy
Member
VIP
Thread Starter
Local time
11:16 PM
Posts
156
Location
Tacoma, WA
OS
Windows 10 Pro
30 Hz=Sounds like it's only HDMI 1x compliant.
Where are you getting that information? It certainly seems that way, but from everything I've read, it should work!

Another example: Buy Surface Mini DisplayPort to HDMI 2.0 Adapter - Microsoft Store

 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150
    Motherboard
    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX
    Memory
    16 GB: G.SKILL Ripjaws X Series 16GB (2 x 8GB)
    Graphics Card(s)
    ASUS GeForce GTX 1660 (6GB)
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    ASUS VG248QE Black 24" 144Hz 1ms (GTG), ASUS VE278H 27", and 23" Dell UltraSharp U2311H
    Screen Resolution
    1920 x 1080 for all
    Hard Drives
    HP EX920 M.2 1TB (OS + apps + high performance files), WD Blue 3D NAND SSD 1TB (video editing + games), WD Blue 1 TB HDD: 3.5 Inch, 7200 RPM (rest of personal files), two WD My Book 3 TB drives (backup + games) and two 8TB Seagate Backup + Hub archive drives.
    PSU
    Antec HCG M Series HCG-620M 620W ATX12V
    Case
    AZZA Solano 1000 Black Japanese SECC Steel/Metal mesh in front MicroATX/ATX/Full ATX
    Cooling
    5 fans + Cooler Master Hyper 212 EVO - CPU Cooler with 120 mm PWM Fan Heat Sink for CPU
    Keyboard
    WASD V3 Custom Mechanical Keyboard
    Mouse
    Logitech M720 Triathlon Mouse
    Internet Speed
    1,000 Mbps download, 25 Mbps upload
    Browser
    Mozilla Firefox
    Antivirus
    MalwareBytes
    Other Info
    View full equipment here: http://davidvkimball.com/pc
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 3
    CPU
    Intel Core i5
    Memory
    4GB
    Monitor(s) Displays
    10.8” ClearType Full HD Plus Display
    Screen Resolution
    1920 x 1280
    Hard Drives
    128GB SSD
    Browser
    Firefox
    Antivirus
    MalwareBytes
    Other Info
    Originally shipped with Windows 8.1 Pro in 2014, upgraded to 10, and now Windows 11.

RJARRRPCGP

Member
VIP
Local time
2:16 AM
Posts
89
Location
USA(Springfield, Vermont)
OS
Windows 11 Pro x64 21H2
Where are you getting that information? It certainly seems that way, but from everything I've read, it should work!
Looks to me like they snuck in HDMI 1x-based hardware. Saw signs of this with TVs in 2019. At the minimum, try what looks like an HDMI 2x version compliant cable.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 21H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 2.20)
    Memory
    32 GB G.Skill Trident Z Neo F4-3600C18D-32GTZN
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6600 XT
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Operating System
    Pop!_OS 22.04
    Computer type
    PC/Desktop
    CPU
    Core i5 10600K
    Motherboard
    MSI MAG Z490 Tomahawk
    Memory
    16 GB A-Data XPG Spectrix D41
    Graphics card(s)
    Zotac GeForce GTX 1660 Super
    Hard Drives
    Western Digital Black SN750 500 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G

davidvkimball

Digital Marketing Guy
Member
VIP
Thread Starter
Local time
11:16 PM
Posts
156
Location
Tacoma, WA
OS
Windows 10 Pro

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150
    Motherboard
    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX
    Memory
    16 GB: G.SKILL Ripjaws X Series 16GB (2 x 8GB)
    Graphics Card(s)
    ASUS GeForce GTX 1660 (6GB)
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    ASUS VG248QE Black 24" 144Hz 1ms (GTG), ASUS VE278H 27", and 23" Dell UltraSharp U2311H
    Screen Resolution
    1920 x 1080 for all
    Hard Drives
    HP EX920 M.2 1TB (OS + apps + high performance files), WD Blue 3D NAND SSD 1TB (video editing + games), WD Blue 1 TB HDD: 3.5 Inch, 7200 RPM (rest of personal files), two WD My Book 3 TB drives (backup + games) and two 8TB Seagate Backup + Hub archive drives.
    PSU
    Antec HCG M Series HCG-620M 620W ATX12V
    Case
    AZZA Solano 1000 Black Japanese SECC Steel/Metal mesh in front MicroATX/ATX/Full ATX
    Cooling
    5 fans + Cooler Master Hyper 212 EVO - CPU Cooler with 120 mm PWM Fan Heat Sink for CPU
    Keyboard
    WASD V3 Custom Mechanical Keyboard
    Mouse
    Logitech M720 Triathlon Mouse
    Internet Speed
    1,000 Mbps download, 25 Mbps upload
    Browser
    Mozilla Firefox
    Antivirus
    MalwareBytes
    Other Info
    View full equipment here: http://davidvkimball.com/pc
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 3
    CPU
    Intel Core i5
    Memory
    4GB
    Monitor(s) Displays
    10.8” ClearType Full HD Plus Display
    Screen Resolution
    1920 x 1280
    Hard Drives
    128GB SSD
    Browser
    Firefox
    Antivirus
    MalwareBytes
    Other Info
    Originally shipped with Windows 8.1 Pro in 2014, upgraded to 10, and now Windows 11.

RJARRRPCGP

Member
VIP
Local time
2:16 AM
Posts
89
Location
USA(Springfield, Vermont)
OS
Windows 11 Pro x64 21H2

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 21H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 2.20)
    Memory
    32 GB G.Skill Trident Z Neo F4-3600C18D-32GTZN
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6600 XT
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Operating System
    Pop!_OS 22.04
    Computer type
    PC/Desktop
    CPU
    Core i5 10600K
    Motherboard
    MSI MAG Z490 Tomahawk
    Memory
    16 GB A-Data XPG Spectrix D41
    Graphics card(s)
    Zotac GeForce GTX 1660 Super
    Hard Drives
    Western Digital Black SN750 500 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G

davidvkimball

Digital Marketing Guy
Member
VIP
Thread Starter
Local time
11:16 PM
Posts
156
Location
Tacoma, WA
OS
Windows 10 Pro

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150
    Motherboard
    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX
    Memory
    16 GB: G.SKILL Ripjaws X Series 16GB (2 x 8GB)
    Graphics Card(s)
    ASUS GeForce GTX 1660 (6GB)
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    ASUS VG248QE Black 24" 144Hz 1ms (GTG), ASUS VE278H 27", and 23" Dell UltraSharp U2311H
    Screen Resolution
    1920 x 1080 for all
    Hard Drives
    HP EX920 M.2 1TB (OS + apps + high performance files), WD Blue 3D NAND SSD 1TB (video editing + games), WD Blue 1 TB HDD: 3.5 Inch, 7200 RPM (rest of personal files), two WD My Book 3 TB drives (backup + games) and two 8TB Seagate Backup + Hub archive drives.
    PSU
    Antec HCG M Series HCG-620M 620W ATX12V
    Case
    AZZA Solano 1000 Black Japanese SECC Steel/Metal mesh in front MicroATX/ATX/Full ATX
    Cooling
    5 fans + Cooler Master Hyper 212 EVO - CPU Cooler with 120 mm PWM Fan Heat Sink for CPU
    Keyboard
    WASD V3 Custom Mechanical Keyboard
    Mouse
    Logitech M720 Triathlon Mouse
    Internet Speed
    1,000 Mbps download, 25 Mbps upload
    Browser
    Mozilla Firefox
    Antivirus
    MalwareBytes
    Other Info
    View full equipment here: http://davidvkimball.com/pc
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 3
    CPU
    Intel Core i5
    Memory
    4GB
    Monitor(s) Displays
    10.8” ClearType Full HD Plus Display
    Screen Resolution
    1920 x 1280
    Hard Drives
    128GB SSD
    Browser
    Firefox
    Antivirus
    MalwareBytes
    Other Info
    Originally shipped with Windows 8.1 Pro in 2014, upgraded to 10, and now Windows 11.

davidvkimball

Digital Marketing Guy
Member
VIP
Thread Starter
Local time
11:16 PM
Posts
156
Location
Tacoma, WA
OS
Windows 10 Pro
Alright, so pseudo solution here... very convoluted and strange.

Here are all of the steps I took to get 4K 50Hz on my Intel i5 Surface Pro 3 from a dock to my Samsung NU series TV - not 4K 60Hz, but pretty freaking close.

1. Installed CRU: Custom Resolution Utility (CRU)
2. Downloaded the x64 .zip version of these drivers: Intel® Graphics Driver for Windows* [15.40]
3. On my Samsung TV, I plugged my Surface Pro 3 docking station into the wall and connected it via the 4K 60Hz-enabled mini display port to HDMI 2.0 converter and included a HDMI 2.0 cable to connect to "HDMI 1" on my Samsung Smart TV, NU series.
4. I hit "settings" on my Samsung TV remote and enabled HDMI UHD Color for HDMI 1 via "External Device Manager" in the Settings General tab.
5. Then, I connected my Surface to the dock, went to Device Manager, right clicked "Intel(R) HD Graphics Family" and hit update:
1637360788643.png

6. Then I went to "Browse manually" and "let me pick from a list" - and CONTRARY to what most guides said, after I clicked Have Disk... I did ***not*** use autorun.inf from the driver's .zip, but igdlh64.inf from the Graphics folder instead.

1637360904263.png

7. Once that driver finished installing, I opened CRU, noted I was on the "(active)*" option, and added two new resolutions (and also modified an existing one):

1637361057838.png

All were 3840 x 2160 pixels, but one was 50Hz, one was 56Hz, and one was 60Hz. And I set all to have the "Automatic (HDTV)" Timing Preset:

1637361168994.png

Obviously, I made sure Interlaced was not enabled.

8. Just to be safe, I repeated this process for some of the other items on the list, like "Generic PnP Monitor" which was also marked as (active)*.
9. Once I was finished, I clicked OK and ran "restart64.exe" to refresh the graphics driver, once it was done I changed Display settings in Windows 11 so that it only showed on Display 2 (my Samsung TV).
10. Finally, I went to Display > Advanced Display and under Choose a refresh rate, I selected the highest option. Although the 56Hz and 60Hz options didn't appear, a 50Hz option did!

1637361280352.png

I'm going to continue to experiment but I'm satisfied with this for now. I absolutely knew it should have worked, although I'm still weirded out why 60Hz doesn't work. I'll update this thread as I find more info.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150
    Motherboard
    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX
    Memory
    16 GB: G.SKILL Ripjaws X Series 16GB (2 x 8GB)
    Graphics Card(s)
    ASUS GeForce GTX 1660 (6GB)
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    ASUS VG248QE Black 24" 144Hz 1ms (GTG), ASUS VE278H 27", and 23" Dell UltraSharp U2311H
    Screen Resolution
    1920 x 1080 for all
    Hard Drives
    HP EX920 M.2 1TB (OS + apps + high performance files), WD Blue 3D NAND SSD 1TB (video editing + games), WD Blue 1 TB HDD: 3.5 Inch, 7200 RPM (rest of personal files), two WD My Book 3 TB drives (backup + games) and two 8TB Seagate Backup + Hub archive drives.
    PSU
    Antec HCG M Series HCG-620M 620W ATX12V
    Case
    AZZA Solano 1000 Black Japanese SECC Steel/Metal mesh in front MicroATX/ATX/Full ATX
    Cooling
    5 fans + Cooler Master Hyper 212 EVO - CPU Cooler with 120 mm PWM Fan Heat Sink for CPU
    Keyboard
    WASD V3 Custom Mechanical Keyboard
    Mouse
    Logitech M720 Triathlon Mouse
    Internet Speed
    1,000 Mbps download, 25 Mbps upload
    Browser
    Mozilla Firefox
    Antivirus
    MalwareBytes
    Other Info
    View full equipment here: http://davidvkimball.com/pc
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 3
    CPU
    Intel Core i5
    Memory
    4GB
    Monitor(s) Displays
    10.8” ClearType Full HD Plus Display
    Screen Resolution
    1920 x 1280
    Hard Drives
    128GB SSD
    Browser
    Firefox
    Antivirus
    MalwareBytes
    Other Info
    Originally shipped with Windows 8.1 Pro in 2014, upgraded to 10, and now Windows 11.

bobkn

Well-known member
Power User
VIP
Local time
2:16 AM
Posts
782
Location
Danbury, CT, USA
OS
Windows 11 22000.708
Your Surface 3 is spec'd with a DisplayPort 1.2 output. That definitely supports 2160p at 60Hz. It appears to not support HDR.

Not sure why a miniDP to HDMI adapter would limit you to HDMI 1.4 (2160p at 30Hz).
 

My Computers

System One System Two

  • OS
    Windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    64GB Kingston DDR5-5600
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

davidvkimball

Digital Marketing Guy
Member
VIP
Thread Starter
Local time
11:16 PM
Posts
156
Location
Tacoma, WA
OS
Windows 10 Pro
Your Surface 3 is spec'd with a DisplayPort 1.2 output. That definitely supports 2160p at 60Hz. It appears to not support HDR.

Not sure why a miniDP to HDMI adapter would limit you to HDMI 1.4 (2160p at 30Hz).
Right, theoretically the Pro 3 should be able to handle an output of 4K and 60Hz, but the Surface device graphics drivers artificially limit it to 4K 30Hz for some reason, and only through overriding those drivers to the base Intel ones for 4th gen i5s like my Pro 3 has, and using CRU to force a custom resolution and frame rate am I able to get it to do more.

Via this thread, it turns out the 50Hz may be a i5 limitation, whereas an i7 would get the full 60Hz.

 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150
    Motherboard
    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX
    Memory
    16 GB: G.SKILL Ripjaws X Series 16GB (2 x 8GB)
    Graphics Card(s)
    ASUS GeForce GTX 1660 (6GB)
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    ASUS VG248QE Black 24" 144Hz 1ms (GTG), ASUS VE278H 27", and 23" Dell UltraSharp U2311H
    Screen Resolution
    1920 x 1080 for all
    Hard Drives
    HP EX920 M.2 1TB (OS + apps + high performance files), WD Blue 3D NAND SSD 1TB (video editing + games), WD Blue 1 TB HDD: 3.5 Inch, 7200 RPM (rest of personal files), two WD My Book 3 TB drives (backup + games) and two 8TB Seagate Backup + Hub archive drives.
    PSU
    Antec HCG M Series HCG-620M 620W ATX12V
    Case
    AZZA Solano 1000 Black Japanese SECC Steel/Metal mesh in front MicroATX/ATX/Full ATX
    Cooling
    5 fans + Cooler Master Hyper 212 EVO - CPU Cooler with 120 mm PWM Fan Heat Sink for CPU
    Keyboard
    WASD V3 Custom Mechanical Keyboard
    Mouse
    Logitech M720 Triathlon Mouse
    Internet Speed
    1,000 Mbps download, 25 Mbps upload
    Browser
    Mozilla Firefox
    Antivirus
    MalwareBytes
    Other Info
    View full equipment here: http://davidvkimball.com/pc
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 3
    CPU
    Intel Core i5
    Memory
    4GB
    Monitor(s) Displays
    10.8” ClearType Full HD Plus Display
    Screen Resolution
    1920 x 1280
    Hard Drives
    128GB SSD
    Browser
    Firefox
    Antivirus
    MalwareBytes
    Other Info
    Originally shipped with Windows 8.1 Pro in 2014, upgraded to 10, and now Windows 11.

RJARRRPCGP

Member
VIP
Local time
2:16 AM
Posts
89
Location
USA(Springfield, Vermont)
OS
Windows 11 Pro x64 21H2
Wow, how deceptive! I'll do more research and see what I can find here.

Thank you!
This was based on a TV I got from Best Buy before returning it, even with a fresh HDMI cable! In my case, the symptoms at 60 Hz, looked like overclocking a GPU core too much. It showed unstable-GPU-core-like-corruption and Windows blamed my GPU core, pretty much.

And both TVs of the model that I received, had a screen defect, which looked like a piece of hair on the bottom left!

50 Hz? WTF! That's supposed to be based on regions that have a 50 Hz power grid, LOL! A lot of the Americas, are 60 Hz!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 21H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 2.20)
    Memory
    32 GB G.Skill Trident Z Neo F4-3600C18D-32GTZN
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6600 XT
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Operating System
    Pop!_OS 22.04
    Computer type
    PC/Desktop
    CPU
    Core i5 10600K
    Motherboard
    MSI MAG Z490 Tomahawk
    Memory
    16 GB A-Data XPG Spectrix D41
    Graphics card(s)
    Zotac GeForce GTX 1660 Super
    Hard Drives
    Western Digital Black SN750 500 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G

bobkn

Well-known member
Power User
VIP
Local time
2:16 AM
Posts
782
Location
Danbury, CT, USA
OS
Windows 11 22000.708
Right, theoretically the Pro 3 should be able to handle an output of 4K and 60Hz, but the Surface device graphics drivers artificially limit it to 4K 30Hz for some reason, and only through overriding those drivers to the base Intel ones for 4th gen i5s like my Pro 3 has, and using CRU to force a custom resolution and frame rate am I able to get it to do more.

Via this thread, it turns out the 50Hz may be a i5 limitation, whereas an i7 would get the full 60Hz.


I looked at the link. I think the 50Hz thing is nonsense. The responder seems to be an amateur, like me. Unlike that person, I try to avoid making stuff up.

I see that there was a Microsoft branded adapter. https://www.amazon.com/Mini-DisplayPort-Adapter-Surface-Pro/dp/B00CF3HJS6 Not much assurance that it'd support 4k.
 

My Computers

System One System Two

  • OS
    Windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    64GB Kingston DDR5-5600
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

spapakons

Well-known member
Power User
Local time
9:16 AM
Posts
928
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.832)
CRU is used to add supported resolutions and other features not natively exposed by the display to Windows. Adding 3840x2160 at 60Hz at the display doesn't mean you have access to this mode if the graphics driver doesn't report it to Windows. Open Intel Control Panel and add 3840x2160 at 60Hz as a custom resolution. This should work. If auto timing doesn't work, try CVS-RB timing.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.832)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.832)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

jvickers

The lunatics have taken over the asylum
Guru
VIP
Local time
2:16 AM
Posts
5,580
Location
Deep South, USA
OS
Windows 11 Pro
Right, theoretically the Pro 3 should be able to handle an output of 4K and 60Hz, but the Surface device graphics drivers artificially limit it to 4K 30Hz for some reason, and only through overriding those drivers to the base Intel ones for 4th gen i5s like my Pro 3 has, and using CRU to force a custom resolution and frame rate am I able to get it to do more.

Via this thread, it turns out the 50Hz may be a i5 limitation, whereas an i7 would get the full 60Hz.

I would think you'd be fine. How much difference do you think 10Mhz will make for the average movie? I can see not wanting to do it because of games, but movies and regular broadcasting may be fine.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
    Chrome
    Antivirus
    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

spapakons

Well-known member
Power User
Local time
9:16 AM
Posts
928
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.832)
Even my card's 3840x2160 at 30Hz is fine. You won't notice any difference since the whole screen remains visible and it refreshes 30 times per second, almost the same rate as NTSC footage. Old CRT monitors would show flicker because the eye sees a moving dot rather than the whole image frame. To eliminate flicker in an old CRT monitor the screen must be refreshed at least 40 times per second. So PAL TVs didn't have flicker at 50Hz. Trying to watch 50Hz PAL footage on an NTSC 60Hz monitor does show flicker because the standards conversion of the time wasn't perfect. That is why Americans have the wrong impression that 50Hz TVs show flicker. Certainly not. Watching 50Hz footage on a native 50Hz monitor doesn't show perceptible flicker. Traditional films are 24 frames per second but the projector uses a shutter that essentially displays the same frame 3 or 4 times on the 1/24 of a second to eliminate flicker.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.832)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.832)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

bobkn

Well-known member
Power User
VIP
Local time
2:16 AM
Posts
782
Location
Danbury, CT, USA
OS
Windows 11 22000.708
Even my card's 3840x2160 at 30Hz is fine. You won't notice any difference since the whole screen remains visible and it refreshes 30 times per second, almost the same rate as NTSC footage. Old CRT monitors would show flicker because the eye sees a moving dot rather than the whole image frame. To eliminate flicker in an old CRT monitor the screen must be refreshed at least 40 times per second. So PAL TVs didn't have flicker at 50Hz. Trying to watch 50Hz PAL footage on an NTSC 60Hz monitor does show flicker because the standards conversion of the time wasn't perfect. That is why Americans have the wrong impression that 50Hz TVs show flicker. Certainly not. Watching 50Hz footage on a native 50Hz monitor doesn't show perceptible flicker. Traditional films are 24 frames per second but the projector uses a shutter that essentially displays the same frame 3 or 4 times on the 1/24 of a second to eliminate flicker.

I doubt that the OP is interested in PAL or Secam, as he is in the US.

The Surface 3 ought to be able to drive a UHD TV at 4k/60Hz, regardless. I wish that I could diagnose his issue, but I'm just guessing.

I've been using UHD (3840 X 2160) monitors for a few years, always at 60Hz. My first was a Samsung U28D590D. (Mediocre TN panel.) It only did 60Hz over DisplayPort. Never experimented with 30Hz (which was the maximum available using its HDMI 1.4 ports). I doubt that I'd be pleased to run a 4k TV at 30Hz, even if the flicker wasn't obvious.

One reason for the tolerable flicker in a cinema is that the movies aren't very bright, compared to a TV or monitor. The temporal response of the eye is faster with bright images.
 

My Computers

System One System Two

  • OS
    Windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    64GB Kingston DDR5-5600
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

spapakons

Well-known member
Power User
Local time
9:16 AM
Posts
928
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.832)
As I said, in cinema the movie rate is 24fps but is displayed at 3 times or more this rate by repeating the same frame, so there is no flicker. I also said in an earlier post that the OP cannot select 3840x2160 at 60Hz because the graphics card doesn't list this display mode, so Windows think is not possible and hide it. He has to add this mode as a custom resolution and then it will be available in monitor settings. Open Intel Control Panel, add this mode and then enable it. If using automatic screen timing doesn't allow you to add this mode, try using CVS-RB timing. My nVidia GeForce 610 GT can do 3840x2160 at 30Hz via HDMI, but the mode wasn't available by default. I had to add it as a custom resolution.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.832)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.832)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Top Bottom