Can't install KB2267602 - 0x80070643


Calab

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12:25 AM
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Location
Alberta, Canada
OS
Windows 11
Windows 10 had an issue where it would not install a Windows update (KB2267602 ) for the built in antivirus. The Windows update page also offered the choice to upgrade to Windows 11, which I did. After the upgrade Windows update still will not update the antivirus, showing error 0x80070643. I manually downloaded the update - a file named MPAM-FE but when I try to open it, nothing happens at all.

Before the Windows 11 upgrade, the computer did have Avast! installed, which I uninstalled prior to the upgrade.

Other than doing a clean installation of Windows, can anyone suggest why this update will not install?
 
Windows Build/Version
21H2 (22000.675)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    Samsung 40" 4K television
    Screen Resolution
    3840 x 2160
    Hard Drives
    Three 500 GB M.2 for OSes plus a 1 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Razer
    Mouse
    Logitech MX Master
    Internet Speed
    1Gbit/1Gbit
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

Calab

Member
Thread Starter
Local time
12:25 AM
Posts
29
Location
Alberta, Canada
OS
Windows 11
...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    Samsung 40" 4K television
    Screen Resolution
    3840 x 2160
    Hard Drives
    Three 500 GB M.2 for OSes plus a 1 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Razer
    Mouse
    Logitech MX Master
    Internet Speed
    1Gbit/1Gbit
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

maxXPsoft

Member
Local time
1:25 AM
Posts
9
OS
WIN 11 Pro
...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
From the 10 Forums but this should work on 11 also. Reset Windows Update in Windows 10
On the Defender go find it on start menu
 

My Computer

System One

  • OS
    WIN 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware Aurora R7 4/12/2018
    CPU
    Intel i7-8700K
    Motherboard
    Alienware 0VDT73
    Memory
    16GB DDR4
    Graphics Card(s)
    Nvidia GTX 1080
    Sound Card
    RealTek onboard
    Monitor(s) Displays
    HP 27Q
    Hard Drives
    Toshiba XG5 NVMe PCIe

x BlueRobot

Active member
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7:25 AM
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102
OS
Windows 11
"Resetting" Windows Update will make very little difference in most cases. It's usually only useful when there is problems with the data store. The first thing to with any Windows Update issue is to provide the CBS log, which can be found here:

Rich (BB code):
%systemroot%\Logs\CBS

I manually downloaded the update - a file named MPAM-FE but when I try to open it, nothing happens at all.
From where? The update isn't available from the Windows Update Catalog.

Before the Windows 11 upgrade, the computer did have Avast! installed, which I uninstalled prior to the upgrade.
Avast! doesn't uninstall correctly even if you use their removal tool, you need to manually remove the remnants using something like FRST or Revo Uninstaller. However, this shouldn't have an impact on Windows Update.
 

My Computer

System One

  • OS
    Windows 11

jimbo45

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...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
That seems to be quite a common issue especially with "clean" / fresh installs.
Not sure why that happens but maybe someone will come out with a solution.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7

maxXPsoft

Member
Local time
1:25 AM
Posts
9
OS
WIN 11 Pro
...and I just noticed that I cannot open the Windows Security app. Going to Settings -> Privacy & Security -> Windows Security -> Open Windows Security button asks me to choose an app to open Windows Defender links.
Open Start Menu and search for cmd you will see Run as Admin, paste this to do a manual update
"%programfiles%\windows defender\mpcmdrun.exe" -signatureupdate -http


and the resetting issue - similar to MS Windows 10 Updates - KB2267602 Security Intelligence update Fails to Install - Again on April Patch Tues - Microsoft Q&A
 

My Computer

System One

  • OS
    WIN 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware Aurora R7 4/12/2018
    CPU
    Intel i7-8700K
    Motherboard
    Alienware 0VDT73
    Memory
    16GB DDR4
    Graphics Card(s)
    Nvidia GTX 1080
    Sound Card
    RealTek onboard
    Monitor(s) Displays
    HP 27Q
    Hard Drives
    Toshiba XG5 NVMe PCIe

Calab

Member
Thread Starter
Local time
12:25 AM
Posts
29
Location
Alberta, Canada
OS
Windows 11
Unfortunately, none of this helped out. I am doing a Windows reset and leaving my data on the drive. This should resolve the issue.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    Samsung 40" 4K television
    Screen Resolution
    3840 x 2160
    Hard Drives
    Three 500 GB M.2 for OSes plus a 1 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Razer
    Mouse
    Logitech MX Master
    Internet Speed
    1Gbit/1Gbit
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

x BlueRobot

Active member
Member
Local time
7:25 AM
Posts
102
OS
Windows 11
Why not provide the CBS log so we can actually troubleshoot the issue properly?
 

My Computer

System One

  • OS
    Windows 11

maxXPsoft

Member
Local time
1:25 AM
Posts
9
OS
WIN 11 Pro
Unfortunately, none of this helped out. I am doing a Windows reset and leaving my data on the drive. This should resolve the issue.
You missed what that link said. Leave it alone just use your PC cause 1 update will make no difference and check it tomorrow. When I do clean installs on mine I go straight to WU and reboot everytime it say regardless if some are downloading. Sometimes I'll have 6-7 that failed but they are drivers. At least next day WU is completely clean.
 

My Computer

System One

  • OS
    WIN 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware Aurora R7 4/12/2018
    CPU
    Intel i7-8700K
    Motherboard
    Alienware 0VDT73
    Memory
    16GB DDR4
    Graphics Card(s)
    Nvidia GTX 1080
    Sound Card
    RealTek onboard
    Monitor(s) Displays
    HP 27Q
    Hard Drives
    Toshiba XG5 NVMe PCIe

Calab

Member
Thread Starter
Local time
12:25 AM
Posts
29
Location
Alberta, Canada
OS
Windows 11
Why not provide the CBS log so we can actually troubleshoot the issue properly?
Because I determined it was an issue with Windows Defender and not Windows Update. I could not open the Security settings page, and I found that the Windows Defender engine was unavailable.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    Samsung 40" 4K television
    Screen Resolution
    3840 x 2160
    Hard Drives
    Three 500 GB M.2 for OSes plus a 1 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Razer
    Mouse
    Logitech MX Master
    Internet Speed
    1Gbit/1Gbit
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive

Calab

Member
Thread Starter
Local time
12:25 AM
Posts
29
Location
Alberta, Canada
OS
Windows 11
You missed what that link said. Leave it alone just use your PC cause 1 update will make no difference and check it tomorrow. When I do clean installs on mine I go straight to WU and reboot everytime it say regardless if some are downloading. Sometimes I'll have 6-7 that failed but they are drivers. At least next day WU is completely clean.
It has been like this for a while now and hasn't fixed itself. The actual issue was broken Windows Defender. Not sure of the cause, but the Windows repair install fixed it up without any issues.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    i9-12900k
    Motherboard
    Gigabyte Z690 UD AX DDR4
    Memory
    32 GB DDR4
    Graphics Card(s)
    Strix RTX 3060
    Sound Card
    Onboard
    Monitor(s) Displays
    Samsung 40" 4K television
    Screen Resolution
    3840 x 2160
    Hard Drives
    Three 500 GB M.2 for OSes plus a 1 TB HDD for data
    PSU
    850 watt
    Case
    Cougar
    Cooling
    MSI liquid cooling
    Keyboard
    Razer
    Mouse
    Logitech MX Master
    Internet Speed
    1Gbit/1Gbit
    Browser
    Edge
    Antivirus
    Microsoft
    Other Info
    Bluray optical writer drive
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