Chipset driver fails to install


fjk61011

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I have an asus prime b560m-a. I clean installed windows 11 the Microsoft USB route. Using the Asus CD I tried to install the chipset driver however the pc just kept rebooting. Same with the Intel installer.
 

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AndreTen

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Get new chipset drivers from ASSUS site
 

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Dru2

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I have an asus prime b560m-a. I clean installed windows 11 the Microsoft USB route. Using the Asus CD I tried to install the chipset driver however the pc just kept rebooting. Same with the Intel installer.
Get new chipset drivers from ASSUS site

Agree with AndreTen. And those drivers on the disk are likely old. I never use drivers off a disk when I build or maintenance a system.
 

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glasskuter

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Windows will search for updated chipset drivers automatically. Go to Windows update and check for updates and let it install any it finds. Then in search box type optional updates. In search results above click view optional updates. Since this is a fresh install you will probably see some driver updates. Apply them.

What indication are you getting that the chipset drivers are not already installed?
 

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fjk61011

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Windows will search for updated chipset drivers automatically. Go to Windows update and check for updates and let it install any it finds. Then in search box type optional updates. In search results above click view optional updates. Since this is a fresh install you will probably see some driver updates. Apply them.

What indication are you getting that the chipset drivers are not already installed?
Device manager shows pci device and smbus device not installed. Used chipset drivers from Asus. Same problem. No problem with dev build
 

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    16 GB
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Ghot

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I have an asus prime b560m-a. I clean installed windows 11 the Microsoft USB route. Using the Asus CD I tried to install the chipset driver however the pc just kept rebooting. Same with the Intel installer.



Go here:



Choose: Win 11 64 bit. Download the chipset driver.
Extract it to a folder. Open the folder and double click AsusSetup.exe to install.
If that doesn't do anything, then double click: Install.bat


If it still doesn't work, then something else is stopping it from installing.
Some Windows security setting? 3rd party antivirus?



/edit

Btw... "pci device and smbus device" are part of the chipset driver.
 

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Dru2

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Windows will search for updated chipset drivers automatically. Go to Windows update and check for updates and let it install any it finds. Then in search box type optional updates. In search results above click view optional updates. Since this is a fresh install you will probably see some driver updates. Apply them.

What indication are you getting that the chipset drivers are not already installed?

In keeping things simple (as there are a whole lot of what if's and maybe's) there's somewhat of a misunderstanding that Windows provides all drivers but that's not necessarily true. What Windows does is provide a base set of drivers to get a device minimally working. Without a base driver a GPU wouldn't output a video signal, and you wouldn't be able to see a Windows setup screen :wink:

Device manager shows pci device and smbus device not installed. Used chipset drivers from Asus. Same problem.
Don't know what your experience level is but, check all the drivers at Asus' site for your specific board. If you're using the disk drivers, you're most likely using old drivers. I'd install all the newest drivers for your board from there. And I'm not aware there's a "smbus" driver so,....

Anyway, make sure you reboot when asked to. And even if not, do a reboot after any driver installs.

No problem with dev build

That's curious? Are you saying there are no driver issues in Device Manager with the Dev build of Windows 11?
 

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Dru2

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    Radeon VII
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fjk61011

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In keeping things simple (as there are a whole lot of what if's and maybe's) there's somewhat of a misunderstanding that Windows provides all drivers but that's not necessarily true. What Windows does is provide a base set of drivers to get a device minimally working. Without a base driver a GPU wouldn't output a video signal, and you wouldn't be able to see a Windows setup screen :wink:


Don't know what your experience level is but, check all the drivers at Asus' site for your specific board. If you're using the disk drivers, you're most likely using old drivers. I'd install all the newest drivers for your board from there. And I'm not aware there's a "smbus" driver so,....

Anyway, make sure you reboot when asked to. And even if not, do a reboot after any driver installs.



That's curious? Are you saying there are no driver issues in Device Manager with the Dev build of Windows 11?
No problem with the latest Dev build. Dual boot setup
 

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    ASUS PRIME B560M-A
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    16 GB
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Dru2

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    Lenovo ThinkPad Yoga X1
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    Intel i7-7600U
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fjk61011

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Sorry I'm not clear on your answer.

Are you running both Windows 10 and Windows 11 in a dual boot, where Windows 10 shows the issue, but Windows 11 doesn't show an issue in Device Manager?

Edit: Loss of functionality for some Intel SMBus Controller devices after you update your system through Windows Update
Dual boot setup. Windows 11 and Windows 11 Dev. Chipset Driver won't install in win 11 but will install in win 11 Dev. As the hardware is the same for both OSes it leads me to believe the problem is with Windows 11.
 
Last edited:

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fjk61011

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Taking a break
 

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    SAMSUNG 27"
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glasskuter

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Windows 11 and Windows 11 Dev. Chipset Driver won't install in win 11 but will install in win 11 Dev.
Have you tried backing up the drivers from Win11 Dev and then restoring them into Win11. Doubledriver Backup and Restore is great for that. Its standalone so all you gotta do is unzip it and run dd.exe as administrator.
 

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    Dell Optiplex 9020
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    i7-4770
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    24 gb
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    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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glasskuter

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What Windows does is provide a base set of driver
What you say is true...sometimes...but... The manufacturers submit a set of drivers to Microsoft who in turn put them into the windows update database. IF Asus has submitted its set of drivers for this mobo to MS, they should be available in windows update. Per Microsoft's document here it states
  • Starting in Windows 10, version 2004, Windows Update distributes only Automatic drivers for a system's devices. When Manual drivers are available for devices on the computer, the Windows Update page in the Settings app displays View optional updates.

I know this to be true because recently Dell Support & Assist updated several of my drivers, the chipset being one of them. When I looked in optional updates, there sat the updated chipset driver waiting on me to install it. Windows update had found it before I ran Dell Support & Assist.

You are right, though, in that windows update is not the answer to finding a missing driver if the manufacturer has not sent the updated driver to MS.
 

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  • OS
    Windows 11 Pro 21H2 22000.778
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    Dell Optiplex 7080
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    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
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  • Operating System
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    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
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    Logitech wired
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fjk61011

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Used driver .exe from intel , problem solved.
 

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  • OS
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    Manufacturer/Model
    Paradigit
    CPU
    Core i7
    Motherboard
    ASUS PRIME B560M-A
    Memory
    16 GB
    Graphics Card(s)
    On-board Graphics
    Sound Card
    On-Board Sound Card
    Monitor(s) Displays
    SAMSUNG 27"
    Screen Resolution
    1920 x1080
    Hard Drives
    Intel 1GB NVMe SSD
    Internet Speed
    500 Mb/s

Dru2

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1,906
Location
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Windows 11 Pro 21H2 (22000.778)
First off, I build my own systems so that means I manage my own drivers. And most who build their own systems get their motherboard drivers from the MB vendor as Microsoft does NOT supply them.

As far as this...

  • Starting in Windows 10, version 2004, Windows Update distributes only Automatic drivers for a system's devices. When Manual drivers are available for devices on the computer, the Windows Update page in the Settings app displays View optional updates.

Keenly aware of it. Nothing new there. At any rate I'm here to keep this simple as you can really deep dive into the whole who does what driver debate. At the end of the day, one should always get the drivers for their devices from their device vendor where possible.

Also remember Microsoft gets some drivers from the device vendors, not the other way around (from MS to vendor). That means the vendor's drivers are the most recent, not Microsoft's. There's a reason why many turned off Driver Updates in Windows, and why Microsoft now provides those through Windows Update as "optional" :wink:

Again, many believe Microsoft supplies all drivers for all devices and are shocked to find this not true when looking at Device Manager. Yes, there are always exceptions to the rule, but for the most part this is how it works.

Anyway, this is the simple version as one can deep dive into what is and isn't supplied, and who is and isn't responsible for them.

Peace :cool:
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.778)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

Dru2

Well-known member
Power User
VIP
Local time
10:38 AM
Posts
1,906
Location
Virginia
OS
Windows 11 Pro 21H2 (22000.778)

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.778)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
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