computer freezes frequently and occasionally causes BSODs


I would have done a clean reinstall by now just to be certain it is not a hardware problem. That's me, take the easy way. :-)
 

My Computer

System One

  • OS
    11 Pro 23H2 (22631.3737) Feature Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved (HDMI)
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
There was another BSOD post clean install.
Both BSOD on 06/24 had the same driver

Mon Jun 24 01:22:26.325 2024 (UTC - 5:00)
Mon Jun 24 01:32:36.547 2024 (UTC - 5:00)



Post clean install BSODs: 3




The current driver: 32.0.15.5585 can be monitored.


See if you can find a friend, neighbor, relative, or local computer store to swap test the GPU card.


Code:
nvlddmkm.sys Sat Jun  1 18:20:19 2024 (665BACB3)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I can't borrow computer parts from anyone around me.
If a part breaks, I'll buy a new one.
Have you determined that the graphics board is defective?
 

My Computer

System One

  • OS
    windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    galleria
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    PRIMEZ590-P
    Memory
    64GB DDR4 SDRAM(PC4-25600/32GBx2/2チャネル)
    Graphics Card(s)
    NVIDIA GeForce RTX 3080 10GB GDDR6X (HDMI x1,DisplayPort x3)
    Sound Card
    Motherboard Standard Onboard HD Sound
    Monitor(s) Displays
    BenQ EX2710S
    Hard Drives
    1TB Gen4 NVMe SSD (M.2 PCIe Gen4x4,読込速度 5000MB/s,書込速度 4000MB/s)
    8TB HDD
    PSU
    Seasonic 850W 静音電源 (80PLUS PLATINUM / FOCUS-PX-850S )
    Keyboard
    Razer Cynosa Lite JP (RZ03-02741200-R3J1)
    Mouse
    ASUS ROG CHAKRAM
There is no method to definitively confirm malfunctioning GPU without swap testing.

The malfunctioning component could also be the GPU port or motherboard.

See if you can find a vendor with a favorable return policy and restocking fee.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
In Japan, it seems that products cannot be returned once they have been opened.
If there's a high chance that a part is broken, I'll try asking the manufacturer to repair it.
 

My Computer

System One

  • OS
    windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    galleria
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    PRIMEZ590-P
    Memory
    64GB DDR4 SDRAM(PC4-25600/32GBx2/2チャネル)
    Graphics Card(s)
    NVIDIA GeForce RTX 3080 10GB GDDR6X (HDMI x1,DisplayPort x3)
    Sound Card
    Motherboard Standard Onboard HD Sound
    Monitor(s) Displays
    BenQ EX2710S
    Hard Drives
    1TB Gen4 NVMe SSD (M.2 PCIe Gen4x4,読込速度 5000MB/s,書込速度 4000MB/s)
    8TB HDD
    PSU
    Seasonic 850W 静音電源 (80PLUS PLATINUM / FOCUS-PX-850S )
    Keyboard
    Razer Cynosa Lite JP (RZ03-02741200-R3J1)
    Mouse
    ASUS ROG CHAKRAM
There were significant findings pointing towards the GPU card.


Possible additional information:

a) continue monitoring for unexpected shutdowns and restarts

b) check the motherboard for a second port for the GPU

c) contact Nvidia support

etc.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I understand.
I'll wait and see, and if the BSOD occurs again, I'll ask for repairs.
 

My Computer

System One

  • OS
    windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    galleria
    CPU
    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.50 G
    Motherboard
    PRIMEZ590-P
    Memory
    64GB DDR4 SDRAM(PC4-25600/32GBx2/2チャネル)
    Graphics Card(s)
    NVIDIA GeForce RTX 3080 10GB GDDR6X (HDMI x1,DisplayPort x3)
    Sound Card
    Motherboard Standard Onboard HD Sound
    Monitor(s) Displays
    BenQ EX2710S
    Hard Drives
    1TB Gen4 NVMe SSD (M.2 PCIe Gen4x4,読込速度 5000MB/s,書込速度 4000MB/s)
    8TB HDD
    PSU
    Seasonic 850W 静音電源 (80PLUS PLATINUM / FOCUS-PX-850S )
    Keyboard
    Razer Cynosa Lite JP (RZ03-02741200-R3J1)
    Mouse
    ASUS ROG CHAKRAM
Monitor using:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I understand.
I'll wait and see, and if the BSOD occurs again, I'll ask for repairs.
Your CPU has an inbuilt GPU Intel® UHD Graphics 750

Can you not just test using that one and remove the 3080 from the PC?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 processor 14700K
    Motherboard
    Gigabyte Z790 AORUS ELITE AX (rev. 1.1)
    Memory
    Corsair 32GB (2x16GB) CMK32GX5M2E6000C36 Vengeance CL36 6000MHz DDR5 RAM - Black
    Graphics Card(s)
    Gigabyte GeForce RTX 4070 Eagle OC V2 12G
    Monitor(s) Displays
    Samsung LF24T35
    Screen Resolution
    1920 x 1080 pixels
    Hard Drives
    Samsung 2TB 990 Pro M.2 NVMe SSD - MZ-V9P2T0BW
    Crucial MX500 1TB SATA 2.5-inch
    HITACHI HTS545050A7E362
    PSU
    Corsair 850W RM850x SHIFT 80+ Gold Fully Modular ATX
    Case
    Corsair 4000D Airflow TG Mid Tower ATX
    Cooling
    Noctua NH-U12S PWM Chromax Black
    Keyboard
    Typhoon Pro MK12
    Mouse
    Razer DeathAdder V2
    Internet Speed
    Intel Wi-Fi 6E AX211 160MHz
    Browser
    Google Chrome
    Antivirus
    Windows Security

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