Connected without wifi

algimantas · Sep 14, 2024

I have a windows 11 operating system version 23h2 and I have this problem where my WiFi randomly disconnected and now every time I try to connect to WiFi with my WiFi adapter and Ethernet cable says connected without internet, secured. Anyone please help me I have had this pc for 2 years and I am only recently facing this issue, I have tried to do a clean reset of the pc and it didn’t work. This happend to me before but I bought a new WiFi adapter and now the same thing happend again.

Pc specs;
B660M DS3h ddr4
Rtx 2060
16 Gn ram
Intel i3 12100f

badrobot · Sep 14, 2024

restart your modem/router (unplug and plug back in).

algimantas · Sep 14, 2024

badrobot said:
restart your modem/router (unplug and plug back in).

I have already tried that multiple times anytging else that could possibly work?

Jacee · Sep 14, 2024

Hi @algimantas, Here's an article with 6 reasons why Wi-Fi randomly disconnects: 6 Reasons Why Your Internet Keeps Disconnecting

antspants · Sep 14, 2024

Welcome to the forum

What’s the router brand and model?

Last Resort:

You could possibly find a cheap WiFi adapter and see if that connects. This would tell you if you have a faulty network issue.

Before that:

Search and select "Device Manager".
Expand "Network adapters"
Verify if the wireless card appears listed.
Check if there's an exclamation point, red "X" or down arrow next to its name.

Download the latest driver from Gigabyte.
- Expand the “LAN” section — download and install the following:
  - Realtek LAN Driver OS: Windows 11 64bit [11.20.0729.2024] 5.06 MB Sep 04, 2024

B660M DS3H DDR4 (rev. 1.0) Support | Motherboard - GIGABYTE Global

Lasting Quality from GIGABYTE.GIGABYTE Ultra Durable™ motherboards bring together a unique blend of features and technologies that offer users the absolute ...

www.gigabyte.com

antspants · Sep 14, 2024

You could also see if the Network Troubleshooter is still an option. (They keep removing troubleshooters)

Settings > System > Troubleshoot > Other troubleshooters > Network Troubleshooter

suatcini54 · Sep 15, 2024

If your wi-fi disconnects at times, you should have the setting "Automatically connect" on. Secondly, turn off the power saving feature on your wi-fi adapter, if it has that setting.

Hope this helps.

TairikuOkami · Sep 15, 2024

Try setting up a static IP and DNS, that solved my issues. When PC looses the signal, it waits for DHCP to retrieve the new IP, if you use a static IP, PC should simply reconnect using saved credentials. At worst you might need to restart PC to recover.

How to configure a static IP on Windows 10 or 11

Do you need to switch from a dynamic to a static IP address configuration on Windows 11 or 10? Here's how.

www.windowscentral.com

Another option is to disable IPv6, since it brings the whole bunch of problems, especially on WiFi.

How to disable TCP/IPv6 (IPv6) on Windows 11

Windows 11 offers at least three ways to disable IPv6 on your computer, and in this guide, I'll show you how.

www.windowscentral.com

algimantas said:
I have had this pc for 2 years and I am only recently facing this issue

Most new devices have 5GHz, it might have gotten too crowded there, try switching to 2.4GHz.

algimantas · Sep 15, 2024

antspants said:
Welcome to the forum

What’s the router brand and model?

Last Resort:
You could possibly find a cheap WiFi adapter and see if that connects. This would tell you if you have a faulty network issue.

Before that:

Search and select "Device Manager".

Expand "Network adapters"

Verify if the wireless card appears listed.

Check if there's an exclamation point, red "X" or down arrow next to its name.

Download the latest driver from Gigabyte.

Expand the “LAN” section — download and install the following:

Realtek LAN Driver OS: Windows 11 64bit [11.20.0729.2024] 5.06 MB Sep 04, 2024

B660M DS3H DDR4 (rev. 1.0) Support | Motherboard - GIGABYTE Global

Lasting Quality from GIGABYTE.GIGABYTE Ultra Durable™ motherboards bring together a unique blend of features and technologies that offer users the absolute ...

www.gigabyte.com

I have already tried download those drivers but nothing worked and I have virgin media wifi

Kees · Sep 15, 2024

When you still don't tell us anything about your system and your router, how can you expect people to help you?

antspants said:
What’s the router brand and model?

Please fill in your system specs in your profile to (at least) let us know what you are using.
Click 'My Computer' right below this answer to see an example how that can be done.

algimantas · Sep 15, 2024

Kees said:
When you still don't tell us anything about your system and your router, how can you expect people to help you?

Please fill in your system specs in your profile to (at least) let us know what you are using.
Click 'My Computer' right below this answer to see an example how that can be done.

I have filled it out

antspants · Sep 15, 2024

algimantas said:
I have filled it out

Good job. In the section Other Information, place your router brand and model, or add it to the connection section.
If you’re unsure of the router brand and model, hopefully it will be under the router.

algimantas · Sep 15, 2024

antspants said:
Good job. In the section Other Information, place your router brand and model, or add it to the connection section.
If you’re unsure of the router brand and model,

antspants said:

Good job. In the section Other Information, place your router brand and model, or add it to the connection section.
If you’re unsure of the router brand and model, hopefully it will be under the router.

Click to expand...

Any other way to check it ? Because my parents bought it and never told me the model and they don’t really know I checked under the router and it doesn’t say anything

algimantas · Sep 15, 2024

antspants said:
Good job. In the section Other Information, place your router brand and model, or add it to the connection section.
If you’re unsure of the router brand and model, hopefully it will be under the router.

Maybe a picture will help?

algimantas · Sep 15, 2024

antspants said:
Good job. In the section Other Information, place your router brand and model, or add it to the connection section.
If you’re unsure of the router brand and model, hopefully it will be under the router.

It’s one of these when my WiFi used to work I had like 1gb download speed with Ethernet and like 200mbps with network adapter

Kees · Sep 15, 2024

algimantas said:
Maybe a picture will help?

Maybe, who knows...

antspants · Sep 15, 2024

Looks like a Virgin Media Hub 3.0

Wi-Fi: Dual-band Wi-Fi radio with 5 antennas, 2.4GHz and 5GHz, 2x2, Wi-Fi 5 (IEEE802.11a/b/g/ac)
Dual-Band Wi-Fi: Yes
Tri-band Wi-Fi: No
Ethernet: 4x 1Gbps ports
Extras: WPS, Intelligent Wi-Fi, Wi-Fi Pod compatibility.

Made by Arris and is also known as the TG2492LG-VM

antspants · Sep 15, 2024

First thing I would do is restart the router.

Turn it off and dissconnect it from the wall.
Wait for between 30 seconds and 1 minute and plug it back in and turn it on again
This is not a factory reset, it’s a hard restart and nothing will change
Be patient for the router to call home and reconnect with Virgin.

Firmware updates are pushed to the router when they become available so I doubt there is an update for it.

If this doesn’t help, perhaps considering a factory reset and re-setup of the router might be an option.

Be very certain you’re confident before doing this. It isn’t hard but not being confident is always a problem.
Who setup the Router in the first place?

To trigger a factory reset of the Hub 3 press the RESET button for 60 seconds, then leave the Hub 3 powered on.
- You may need a paper clip opened up to press in the reset button.
Once the factory reset completes ( it takes some time ) the Hub 3 should revert to using the Wi-Fi Password and the numeric Hub Password printed on the bottom side sticker.
If there is no sticker, do not proceed. Call Virgin Media and ask for support, explain your problem.

If the factory reset is needed, here is a video for re-setting up your Virgin connection after a factory reset..

antspants · Sep 15, 2024

Above post edited.

algimantas · Sep 15, 2024

antspants said:
First thing I would do is restart the router.

Turn it off and dissconnect it from the wall.

Wait for between 30 seconds and 1 minute and plug it back in and turn it on again

This is not a factory reset, it’s a hard restart and nothing will change

Be patient for the router to call home and reconnect with Virgin.

Firmware updates are pushed to the router when they become available so I doubt there is an update for it.

If this doesn’t help, perhaps considering a factory reset and re-setup of the router might be an option.

Be very certain you’re confident before doing this. It isn’t hard but not being confident is always a problem.
Who setup the Router in the first place?

To trigger a factory reset of the Hub 3 press the RESET button for 60 seconds, then leave the Hub 3 powered on.

You may need a paper clip opened up to press in the reset button.

Once the factory reset completes ( it takes some time ) the Hub 3 should revert to using the Wi-Fi Password and the numeric Hub Password printed on the bottom side sticker.

If there is no sticker, do not proceed. Call Virgin Media and ask for support, explain your problem.

If the factory reset is needed, here is a video for re-setting up your Virgin connection after a factory reset..

But what I’m confused about is how it diss connected me from my WiFi and when I reconnect says no internet , secured so matter if it’s Ethernet or WiFi adapter