Consistent BSOD

Apologies if I leave anything pertinent out but I need help with consistent BSOD on a fairly new (3 month old) laptop.

Windows version - Windows 11 23H2
Laptop - Acer Nitro ANV16-41


These three crashes are since I have done a fresh install of windows.
The crashes are always related to the ntoskrnl.exe.

I have ran a memtest with no issues.
Updated windows, and graphics drivers.
Performed a fresh install of windows.
Performed an sfc scan - no issues.

The laptop seems to crash less often since the fresh install of windows and appears to crash less often when on a cooling pad, although this may be placebo.
I've attached the latest dump file from the crash today.

Any help would be appreciated, thanks.

Attention: Dexx171
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Attached is the link for the zip from the V2 log collector.

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Make sure that links are available without logon.

V2-(2024-12-05_09-29-09).zip anyone with link should now have access, apologies.

At the time of sale laptop manufactures are responsible for the hardware, BIOS, operating system, drivers, and applications.


There should be no BSOD or unexpected shutdowns and restarts.


It's best to contact Acer for a Return Merchandise Authorization (RMA).







If you prefer to troubleshoot then please perform the following steps:



1) Run Tuneup plus > post a share link






2) Create a new restore point:




3) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10



4) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail





5) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial



6) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



Customized tests will then be posted for the next run of WDV.



WDV can run continuously during the testing.


For any BSOD post a new V2 share link into the newest post.

Hi, working my way through your guide right now.
Attached is tuneup log.

Tuneup plus results were ok.