Constant crashing


Rocketboy

Member
Local time
12:40 AM
Posts
1
OS
Windows 11
my pc (Lenovo Yoga 7) has been consistently having BSOD issues. it tends to have stop codes of "critical process died" or "system service exception". I have reinstalled windows already and the problem still happens, so here I am. I have attached the V2 log one drive link to this post. ive been dealing with this for months and am getting tired of it.
V2 Log Files
 
Windows Build/Version
Windows 11 23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga 7
    CPU
    12th Gen Intel(R) Core(TM) i7-1255U 1.70 GHz
    Motherboard
    LNVNB161216
    Memory
    16gb ddr5
    Graphics Card(s)
    N/A
    Sound Card
    Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    Intel(R) Iris(R) Xe Graphics
    Screen Resolution
    2240 x 1400 x 60 hertz
    Hard Drives
    Windows-SSD Local Fixed Disk
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Standard track pad
    Browser
    chrome
There were no collected BSOD dump files.

The collected log files did not report EF critical process died but did report 3B system service exception.


Please perform the following steps:


1) Run Tuneup plus > post a share link





2) Run HD Tune (free or trial version) (all drives)
Post images or share links displaying results on these tabs:
a) Health
b) Benchmark
c) Full error scan


3) Run Sea Tools for Windows Long Generic test
Post images or share links.




4) Open administrative command prompt and type or copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the Windows drive runs overnight while sleeping.


When prompted for a reboot type: y



5) These steps / tests can run overnight while sleeping:
a) HD Tune Full Error scan
b) Sea Tools for Windows Long Generic test
c) Chkdsk /b /v



6) Make a new restore point:




7) Post a new V2 share link after completing all of the above steps



8) Read this link on Windows Driver Verifier (WDV) > do not use the tool until there are comments in this thread

Enable and Disable Driver Verifier in Windows 10



Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail



When the tool is started:
a) select all non-Microsoft drivers
b) select no Microsoft drivers
c) start the testing with the 3 customized tests in the TF tutorial

Plan to run various customized tests for approximately 48 hours.


When the tool is started if there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link.


For any BSOD post a new V2 share link into the newest.

Again, please do not use the tool until there are comments in this thread.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Latest Support Threads

Back
Top Bottom