CyberPower UPS Battery+Surge Outlets Suddenly Not Working?


newmann

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I have this Cyberpower 1500 VA UPS that I bought few years ago. I rarely ever used it but usually had it plugged into the wall outlet but did not turn it on. I was using a surge protector to connect my laptop, monitors and everything else etc.




Recently I connected everything to this UPS. The issue however is I notice the battery is very bad because the moment I unplug the UPS from the wall outlet, the minutes drain very fast so basically within 2 minutes or so, the UPS would shut down. Thus the battery is several years old and would need replacement is what I hear is the issue right? Now I didn't buy a new replacement battery because I was told you could use it as a surge protector. There are 12 outlets. 6 on the left is battery+surge and 6 on the right is surge. Just recently overnight, I notice my modem/router had no power. I then unplugged it from UPS and plugged it back in and still no power. I then plugged it to a surge protector and it worked and noticed none of the 6 battery+surge outlets on the UPS work. The 6 surge outlets on the right side of the UPS however does seem to work.


Can someone tell me the reason for this? Is it because my ups battery now is basically done as oppose to very low? Did my ups battery malfunction overnight? The thing is on the back of the UPS, I see the word Wiring Fault next to this red circle. It looks like that red circle looks red so does that have anything to do with it? I have the UPS on the floor and sometimes I do bump into it sometimes but could it be loose or anyone have a clue what is the cause of it? The thing is if there is an issue, why is it the other 6 surge outlets on the right seem to work?


Do I need to buy a replacement battery for the UPS to fix this? I am using it as a surge protector but now because of this I don't have enough outlets. Someone mention it could be a blown fuse? If so, how would I find out if that is the reason? So that doesn't affect the other 6 surge outlets on the right? Again this happened overnight when I noticed my modem/router wouldn't power on in any of those outlets. Now I don't want to buy a new UPS battery for it only to find out that it might not be a battery issue? I did read on cyberpower website that if your battery is malfunction or issues, then the surge+battery outlets won't work? So the surge outlets do work?
 

My Computer

System One

  • OS
    Windows 11 Pro
I would say it's because the battery is dead. If the circuit breaker was tripped, none of the outlets would work. Without a battery to test with, I don't know how you can find out for sure.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
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    Dell
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    Internet Speed
    Google Fiber
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    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
I have the same UPS and mine started to do exactly as yours. New batteries solved the problem. These are what I purchased.
bat.jpg
 

My Computer

System One

  • OS
    Windows 10
Recently I connected everything to this UPS. The issue however is I notice the battery is very bad because the moment I unplug the UPS from the wall outlet, the minutes drain very fast so basically within 2 minutes or so, the UPS would shut down.

Can someone tell me the reason for this?

In a nutshell it could be the batteries. See my post here - A shout out to CyberPower - great customer support.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Is there a way to check if it is a bad fuse? Do you open the ups the same way whether to check that or to replace the ups battery? There is only 1 way to open the UPS right?


Also I notice the word Wiring Fault and the thing next to it is very red. So is that a big issue? I googled it and that means it has to do with the ups not being grounded or something? I do know for a fact that my building is very old and it isn't grounded for surge protection if that is the right term?



So right now I can only use the 6 surge outlets on the right side of the UPS. The 6 battery+surge outlets do not work. But I can still use it the way it is right now with the 6 surge outlets right? The thing is my ups battery was very bad but I didn't bother to replace it because I thought might as well just use it as a surge protector. I was told by someone even if the battery is bad, you can use it as surge protector. But I can only do this on the surge outlets if my battery went bad? So now my battery is no good compared to before this event where the battery is very low?


I do not know how to open the ups. But i read online it is simple. Are you saying you need to be careful if you replace the ups battery yourself? I check that i can buy the ups battery replacement for this online.



Are there risk here if you do the battery replacement wrong? So can't you watch a video on youtube on someone replacing the battery and you can just do that or you need to go to a computer repair shop and have them do it to be on the safe side?
 

My Computer

System One

  • OS
    Windows 11 Pro
Okay so someone told me they have a similar cyberpower ups with 1500va but it is a different one compared to mine I believe. They said this ups does not have a fuse and thus this isn't a fuse blown issue. Can anyone else confirm this? So this is good or not?


The person tells me the wiring fault red button being on means it isn't grounded. The thing is I am not sure if my ups wiring fault red button was on before this or not. Is there anyway to find out? Do I unplug everything from my ups. Then unplug it from wall outlet. Then plug it again to wall outlet and see if that wiring fault red button is on or not? Then plug it into another wall outlet to see? What about going to a neighbor apartment and connecting the ups to their outlet or that wouldn't matter because it is same building so should be same? Possibly the wires are tangled up or something?


Can someone explain the no ground thing? So that has to do with the construction of the building right? I know my building is very old and am almost positive nothing is grounded here. So does that mean any ups i buy or surge protector i buy won't have any ground? I believe almost all buildings here are like this though. So what should i do here first before I go and buy 2 of those batteries. They certainly are not cheap since you have to buy 2 of them.
 

My Computer

System One

  • OS
    Windows 11 Pro

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
I'm not in the US right now. But if I can buy something like that, it can test it?


Anyone here had their ups battery+surge outlets not work and if so, was it the battery? However, why is the wiring fault red? Is it possible it wasn't like this previously or it probably was?
 

My Computer

System One

  • OS
    Windows 11 Pro
I think you have a bricked UPS to be honest. It should not give you a wiring fault like that, dead batteries or not. When my batteries died, I did not get a wiring fault. The unit just wouldn't provide backup power any more and beeped every five seconds.

My suggestion is to replace the UPS.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 5800X
    Motherboard
    Gigabyte x570 Aorus Elite Wifi
    Memory
    32 GB GSkill Trident Neo with pretty LED lights
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
I have a Furman surge and noise protector power strip I use with my musical equipment. It has a "Protection" light and if I lift the AC power ground connection the Protection light goes out. Thus suggesting no surge protection without an AC power ground.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface

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