Did Acronis Cyber Protect do this?

steve17

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I was looking at various backup programs, including Acronis Cyber Protect. Is that what has locked this file?

How do I unlock it? I've already removed Acronis Cyber Protect.file_locked3.png
 

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Ghot

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I was looking at various backup programs, including Acronis Cyber Protect. Is that what has locked this file?

How do I unlock it? I've already removed Acronis Cyber Protect.View attachment 15745


Does the name "bliss" mean anything to you?
 

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    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

steve17

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Ghot

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Bliss is my last name. blisss is my admin account name.


Well, if Cyber Protect did lock it, just uninstalling the program won't unlock it. That would defeat the purpose of locking it.
I don't use Cyber Protect, but I would imagine it has a tool for protecting things by locking them.
And if Cyber Protect did lock the file, then it should be able to unlock it as well.
I would re-install Cyber Protect until you get this sorted out.

Here is the "guides" library for Acronis Cyber Protect... among others Acronis products.




There is a tool called: EMCO UnlockIT, which can tell you what locked a certain file, hopefully.
Mainly it's for discovering what Windows process locked a file, but you could give it a try...






The more history you can give us, the better.
Like... do you run a passwords safe, program? If so what is it called.
It maybe the password safe program that's locking that file.

Are you running any encryption software?
 
Last edited:

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    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

steve17

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I use PasswordSafe to store my passwords. It uses a master password to run. It doesn't lock the database file where the passwords are encrypted and stored. I've used the program for at least 15 years. Something else locked it.

I suppose it is Acronis Cyber that locked it. It didn't tell me it locked anything. It didn't ask if I wanted to lock files. It didn't tell me how to unlock stuff.

I tried renaming the file. I tried putting the file in another location. I tried copying the file from another computer. Still locked.

This is a new computer I built that has TPM and Secure Boot. I'm still learning. I can remove the OS installations on it and start over. The "master data" is still on my old but good computers that don't have TPM or Secure Boot.
 

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Ghot

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Did Unlock-It help at all?
 

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    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

Dru2

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This is a new computer I built that has TPM and Secure Boot. I'm still learning. I can remove the OS installations on it and start over. The "master data" is still on my old but good computers that don't have TPM or Secure Boot.
This is more caution than anything else, but...

Do not remove the OS or mess with any security setting in the BIOS until "after" you resolve your file security issue. Doing so could result in something being reset or lost, and now have no way of unlocking the file. That said, also understand that fil may be lost once you reinstall the OS along with the BIOS changes

In short use all other options before going that route.
 

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steve17

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steve17

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I should explain that the PasswordSafe program can read the database file okay, but it can't save it. So no updates can be made. That's not a problem now but will have to be fixed before replacing my old computers.
 

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Ghot

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I should explain that the PasswordSafe program can read the database file okay, but it can't save it. So no updates can be made. That's not a problem now but will have to be fixed before replacing my old computers.


Maybe the problem is with Password Safe, then.
 

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System One System Two

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    Win 11 Home 10.0.22000.469 (x64)
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    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
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    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
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    COOLER MASTER ATCS 840 Full Tower
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    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
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  • Operating System
    Windows XP Pro 32bit w/SP3
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    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
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    Generic Beige case, 80mm fans
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    Mouse
    Logitech Optical M-BT96a
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    Logitech Classic Keybooard 200
    Internet Speed
    100/100
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

steve17

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Maybe the problem is with Password Safe, then.
I thought about that. I tried different versions of PasswordSafe, but the problem remains. The same versions work on my old computers.

I have several Win11 and Win10 installations and they all have the same problem.

I have several of the database files in various locations and with various names. All have the problem. So the database by any name is "locked". But interestingly I've always used a program with the name "PasswordSafe".

More investigation shows the problem is the program name PasswordSafe. Somehow, somewhere, the ghost of Acronis Cyber causes the database file to show up as locked when it is opened by a program with the name "PasswordSafe. It's not the program, it is the name that can't save the file.

Many years ago, I downloaded the source for PasswordSafe. I built it and gave it another name so criminals wouldn't spot my password safe. When I open the database with this old PasswordSafe program with another name, it can open and save it.

I have one installation of Win10 that I don't think has had Acronis Cyber installed. It too can't save the database with a program named PasswordSafe, but it can with an old version of PasswordSafe with a different name. I'm not sure though I didn't have Acronis Cyber installed at one time.
 

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Ghot

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When I open the database with this old PasswordSafe program with another name, it can open and save it.


Good job, and good of you to post the solution. :)
 

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    Win 11 Home 10.0.22000.469 (x64)
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    PC/Desktop
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    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security (latest)
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    100/100
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

steve17

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It turned out to be later versions of PasswordSafe, a.k.a pwSafe at pwsafe.net. These versions lock themselves. I don't know why. There are a lot of options I could play with, but the whole thing seems goofy.

I'm now using the old version I use on my old primary computer, and all is well.
 

My Computer

System One

  • OS
    Windows11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASrock extreme wifi 6e mobo
    CPU
    Intel core 7 gen 11
    Motherboard
    ASrock extreme wifi 6e
    Memory
    32 GB
    Graphics Card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    1 Samsung
    Hard Drives
    Several now for testing.
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