Event 30 TPM


zNicK99

Member
Local time
7:39 AM
Posts
31
OS
Windows 11
1640726100159.png
Reset and / or resume number does not match expected values after hibernate / wake state.

can anyone tell me what this is supposed to mean?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel Core i5 10400
    Motherboard
    ASUS Prime H410M-D
    Memory
    16 gb of sh*tty ram
    Graphics Card(s)
    GTX 1050ti
    PSU
    Cooler master mwe v2 700w
    Case
    Cooler master mb511
    Cooling
    GAMMAXX v2
    Internet Speed
    50mbps
    Browser
    Opera GX
Please answer a few questions.

1.Do you use a pin? Have you recently changed your pin?

2. Please go to settings- accounts- signin options. There is a setting there "If you've been away, when should windows require you to signin again." Is yours set to always or never?

3. In search box type bitlocker. Then in search results, click on Manage Bitlocker Control Panel. Under 'operating system drive', is bitlocker turned on or off?

4. Install the TPM Diagnostics tool using one of the methods in this tutorial. Install or Uninstall TPM Diagnostics Tool in Windows 11
Once it's installed open a command prompt as administrator and type tpmdiagnostics.exe getdeviceinformation /?
Please furnish a screenshot of the results.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Please answer a few questions.

1.Do you use a pin? Have you recently changed your pin?

2. Please go to settings- accounts- signin options. There is a setting there "If you've been away, when should windows require you to signin again." Is yours set to always or never?

3. In search box type bitlocker. Then in search results, click on Manage Bitlocker Control Panel. Under 'operating system drive', is bitlocker turned on or off?

4. Install the TPM Diagnostics tool using one of the methods in this tutorial. Install or Uninstall TPM Diagnostics Tool in Windows 11
Once it's installed open a command prompt as administrator and type tpmdiagnostics.exe getdeviceinformation /?
Please furnish a screenshot of the results.
Now that i remember i think that i've opened the bitlocker menu but i didn't activate nothing
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel Core i5 10400
    Motherboard
    ASUS Prime H410M-D
    Memory
    16 gb of sh*tty ram
    Graphics Card(s)
    GTX 1050ti
    PSU
    Cooler master mwe v2 700w
    Case
    Cooler master mb511
    Cooling
    GAMMAXX v2
    Internet Speed
    50mbps
    Browser
    Opera GX
Please follow my post. We need direct answers to those questions. Also, you did not state in your original post what problem the event messages were causing you. Did you just see them in event viewer or are you experiencing problems with your system? If so describe what's happening. Are the events repeated or just the one time? I ask all these questions because we need something more to go on other than if it's just one event.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Please follow my post. We need direct answers to those questions. Also, you did not state in your original post what problem the event messages were causing you. Did you just see them in event viewer or are you experiencing problems with your system? If so describe what's happening. Are the events repeated or just the one time? I ask all these questions because we need something more to go on other than if it's just one event.
I didn't experience any problems at all and my tpm is still enabled on windows settings. I got that error only one time. I tried to open the bitlocker menu and closing it because i thought that was the thing that generated the error but i didn't get that error again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel Core i5 10400
    Motherboard
    ASUS Prime H410M-D
    Memory
    16 gb of sh*tty ram
    Graphics Card(s)
    GTX 1050ti
    PSU
    Cooler master mwe v2 700w
    Case
    Cooler master mb511
    Cooling
    GAMMAXX v2
    Internet Speed
    50mbps
    Browser
    Opera GX
Please follow my post. We need direct answers to those questions. Also, you did not state in your original post what problem the event messages were causing you. Did you just see them in event viewer or are you experiencing problems with your system? If so describe what's happening. Are the events repeated or just the one time? I ask all these questions because we need something more to go on other than if it's just one event.
Now that i check i saw that i got another TPM event last month
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel Core i5 10400
    Motherboard
    ASUS Prime H410M-D
    Memory
    16 gb of sh*tty ram
    Graphics Card(s)
    GTX 1050ti
    PSU
    Cooler master mwe v2 700w
    Case
    Cooler master mb511
    Cooling
    GAMMAXX v2
    Internet Speed
    50mbps
    Browser
    Opera GX
I didn't experience any problems at all
That's good to know. You will always find occasional errors and warnings in Event Viewer. If you haven't noticed anything wrong with your computer, you shouldn't worry. If your goal is to stop these errors and warnings, you'll be chasing your tail as they are a normal part of computer use.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Hello I have the same event ID 30 occuring after installing the Preview update (?). Now every time my computer attempts to sleep it can't wake up and it only shows a black screen. I've tried a system restore to a restore point dated August 26 but the issues still occurs.

1693672339336.png

-TPM Present: Yes
-TPM Version: 2.0
-TPM Manufacturer ID: AMD
-TPM Manufacturer Full Name: AMD
-TPM Manufacturer Version: 3.90.0.5
-TPM Vendor Id: AMD
-PPI Version: 1.3
-Is Initialized: True
-Ready For Storage: True
-Ready For Attestation: True
-Information Flags: 0x00000000
-Is Capable For Attestation: True
-Clear Needed To Recover: False
-Clear Possible: True
-TPM Has Vulnerable FW: False
-PCR7 Binding State: Binding Not Possible
-Maintenance Task Complete: True
-TPM Spec Version: 1.38
-TPM Errata Date: Friday, March 02, 2018
-PC Client Version: 1.05
-Is Locked Out: False

Any help is always appreciated

edit: I did change my pin recently around the same time the issue started occuring.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD RYZEN 9 5900X
    Motherboard
    X570 AORUS ELITE WIFI (rev. 1.x)
    Memory
    32 GB
    Graphics Card(s)
    AMD RADEON RX 6800 XT
    Monitor(s) Displays
    4
    PSU
    1050W
I did change my pin recently around the same time the issue started occuring.
Thank you for that information. The following is my thoughts. I believe the events are connected and that TPM got corrupted in some way by the pin change and doesn't know what to do when you wake the computer from sleep.

But since I am not a BSOD expert, I am flagging @zbook who handles most of the BSOD issues for his input into this matter. He may have other ideas and may ask you to open a new thread in the BSOD section of the forum rather than use this thread as this error is causing issues for you and happens every time you wake your computer.. Until he responds, follow the steps here to post the logs he will need to analyze. Zip the logs and upload the zipped file to any cloud provider. Then post a link to the zipped file in this thread. BSOD - Posting Instructions

My thoughts for what they're worth:
You can try clearing the TPM to the factory default values, allowing Windows to reinitialize it. For important precautions for this process, and instructions for completing it, see MS article. Read it carefully. Clear all the keys from the TPM

Also, be sure to verify that bitlocker is off before doing anything involving tpm.
  • Open a command prompt window as administrator
  • In command prompt, type manage-bde -status and press Enter.
  • View the status of BitLocker on the drives in the computer.
I strongly suggest you backup your data before clearing the tpm.
I also suggest you backup all third party drivers in case Windows has to be reinstalled.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please use English as the default language so that log files can be scanned.



What I have managed to do in the mean time:
Clear TPM keys (Bitlocker still enabled on both drives), I had no problems with this whatsoever
Disabled my Microsoft Account and made a local account.
Updated Graphics drivers and AMD chipset drivers
Backed up my drives.

Yes the issue still persists. To add more clarity to the problem, whenever I attempt to wakeup my computer from sleep, I can hear the system hardware spool up and the monitors turn on but there is no image and will soon go back to sleep as a result. Smart peripherals stop working (mouse, keyboard) as the programs running the LEDs have stopped. Upon forcing the computer to shutoff and turning it back up it seems to fail the first boot attempt as there is a wind up noise and then everything stops and it does it again, like it failed to boot up the first time. Once the OS boots back up everything seems fine except the clock is off depending on how long I leave the computer in the failed wake-from-sleep state before force shutdown.

edit: Just noticed that upon succesful sign in after the forced shutdown, my programs and applications are still open as if they never shutdown. I thought the ram was supposed to be cleared after system shutdown?
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD RYZEN 9 5900X
    Motherboard
    X570 AORUS ELITE WIFI (rev. 1.x)
    Memory
    32 GB
    Graphics Card(s)
    AMD RADEON RX 6800 XT
    Monitor(s) Displays
    4
    PSU
    1050W
For share links please make sure that they are available without sign in.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
These were log entries:


Code:
Event[6264]
  Log Name: System
  Source: TPM
  Date: 2023-09-09T16:30:09.7490000Z
  Event ID: 30
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-VB4CBOL
  Description:
Reset and/or resume count do not match expected values after hibernate/resume.

Code:
Event[2836]
  Log Name: System
  Source: Microsoft-Windows-BitLocker-Driver
  Date: 2023-08-27T02:41:41.4530000Z
  Event ID: 24680
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-VB4CBOL
  Description:
Bootmgr failed to unseal VMK using the TPM

Code:
Event[2837]
  Log Name: System
  Source: Microsoft-Windows-BitLocker-Driver
  Date: 2023-08-27T02:41:41.4530000Z
  Event ID: 24635
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-VB4CBOL
  Description:
Bootmgr failed to obtain the BitLocker volume master key from the TPM because the PCRs did not match.

Code:
Event[2838]
  Log Name: System
  Source: Microsoft-Windows-BitLocker-Driver
  Date: 2023-08-27T02:41:41.4530000Z
  Event ID: 24636
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-VB4CBOL
  Description:
Bootmgr failed to obtain the BitLocker volume master key from the TPM.



Code:
Event[1896]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2023-08-26T00:02:48.0280000Z
  Event ID: 16
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-VB4CBOL
  Description:
Windows failed to resume from hibernate with error status 0xC0000411.


Code:
Event[4564]
  Log Name: System
  Source: EventLog
  Date: 2023-09-02T01:18:02.3560000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-VB4CBOL
  Description:
The previous system shutdown at 1:47:37 AM on ?8/?26/?2023 was unexpected.


Code:
Event[1923]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-08-26T00:02:51.8850000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-VB4CBOL
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Code:
Event[5981]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-09-09T15:32:30.4830000Z
  Event ID: 125
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-VB4CBOL
  Description:
ACPI thermal zone \_TZ.TZ10 has been enumerated.         
_PSV = 290K         
_TC1 = 0         
_TC2 = 0         
_TSP = 1000ms         
_AC0 = 0K         
_AC1 = 0K         
_AC2 = 0K         
_AC3 = 0K         
_AC4 = 0K         
_AC5 = 0K         
_AC6 = 0K         
_AC7 = 0K         
_AC8 = 0K         
_AC9 = 0K         
_CRT = 294K         
_HOT = 293K         
minimum throttle = 0         
_CR3 = 0K


Code:
tpm    TPM    c:\windows\system32\drivers\tpm.sys




Various TPM / bitlocker links:













Troubleshooting steps:

1) Run:



2) Run Tuneup plus:


Post a share link.


3) Turn off hibernation:

powercfg -h off

 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Latest Support Threads

Back
Top Bottom