Event ID 4101, AMDKMDAG and amdwddmg keeps crashing


lordloss90

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iv done everything from using amds cleaning tool and reinstalling the drivers, to using DDU and installing the latest drivers. Iv tried using older drivers. Nothing seems to work. My dosnt have a minidump file our a Memory.dmp

My setup is a laptop with an amd 3550H and an rx560x, currently out of warranty so i cant get acer to help with this without paying them
 
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winver 21h2

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    Computer type
    Laptop
    Manufacturer/Model
    acer nitro 5
    CPU
    ryzen 5 3550h
    Graphics Card(s)
    rx 560x

glasskuter

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lordloss90

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    acer nitro 5
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    ryzen 5 3550h
    Graphics Card(s)
    rx 560x

glasskuter

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What happens when you disable the rx560x and use the integrated Radeon Vega 8 graphics?
Please provide a little more info about the problem; what you are doing when crashes occur and what is visible result when they occur.
Does it happen only when gaming? Describe exactly what happens. The more info you can provide is helpful.

Are you getting bsod? If so close this thread and reopen your issue with all the applicable logs in the bsod section of this forum so that it can get the attention it deserves from those more experienced in troubleshooting bsod.
 

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    Windows 11 Pro 21H2 22000.832
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    Dell Optiplex 7080
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    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
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    32 gb
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    Windows 10 Pro 21H2
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    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
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    Dell factory
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lordloss90

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What happens when you disable the rx560x
so i i open up a game and it works for a bit, then i get a checkered blue box around the game menue and then my screen goes black and it loks like it refreshes the whole screen. then itll work for a bit and then it happens again. Games work fine when i use the integrated graphics. I dont get any bsod, my screen just turns black.

Sometimes the game menus just stops working after the screen turns black, everything else works but that. Currently im using Burning testy to check my gpu, ran 3D graphics test and no crashes occur. So I'm not really sure whats going on.

Update: Ran userbenchmark, crashed during a gpu test where i had to shoot the object
 

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  • OS
    windows 11
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    acer nitro 5
    CPU
    ryzen 5 3550h
    Graphics Card(s)
    rx 560x

glasskuter

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Games work fine when i use the integrated graphics
That definitely narrows it down to either the RX560X or its driver. If you do a web search you will find many threads from others experiencing this issue with this card going back to 2019 and the threads I've read have not given a concrete solution. Some have suggested underclocking the gpu; others making a registry change; but I could not find either to be the definitive answer. It happens with both Windows 10 and 11. See if anything in this thread will help.reddit thread

I'm sorry that I do not have any further suggestions, other than replacing the amd card, preferably with an nvidia one. Maybe someone else will jump in and have more ideas for you.
 

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  • OS
    Windows 11 Pro 21H2 22000.832
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
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    MT
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    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
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    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
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    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
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zbook

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Please run the V2 log collector and upload results directly into this thread.
If there are any problems using the V2 log collector please uninstall third party antivirus.
And if necessary use a share link (one drive or google drive)

 

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    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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    Model Hitachi HTS727575A9E364
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    Microsoft Defender
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lordloss90

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Please run the V2 log collector and upload results directly into this thread.
If there are any problems using the V2 log collector please uninstall third party antivirus.
And if necessary use a share link (one drive or google drive)


file was too big to upload here
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    acer nitro 5
    CPU
    ryzen 5 3550h
    Graphics Card(s)
    rx 560x

zbook

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The computer manufacturer, ACER, displayed no supported drivers for Windows 11.




There were a very large number of livekernelevents related to the GPU: 117, 141, 193, A1, 1B0

There were some recent BSOD: EF. 3B, 1AA



Consider the following:

1) Test only the drivers displayed on the ACER website:

a) Uninstall the chipset and GPU drivers
b) Reinstall the drivers displayed on the ACER website


2) If the above fails to address the Video TDR then:

a) Make free backup images and save the images to another disk drive or the cloud
b) Clean install Windows 10 > use drivers only from the ACER website
c) If there is improvement then only use Windows 10
d) If there is no improvement then restore the image as needed


3) Run:

HD Tune (free or trial version)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


HD Sentinel (free or trial version)
Post images for results on these tabs:
a) Overview
b) Temperature
c) SMART




4) Turn off Windows fast startup:




5) If you don't test Windows 10 then run Windows Driver Verifier (WDV):
Learn the methods to turn off the tool in safe mode using the commands:

verifier /reset
or
verifier /bootmode resetonbootfail







Code:
Event[3939]
  Log Name: System
  Source: Display
  Date: 2022-05-09T23:24:13.1100000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Lord
  Description:
Display driver amdwddmg stopped responding and has successfully recovered.


Code:
Event[16487]
  Log Name: System
  Source: Display
  Date: 2022-05-23T12:27:15.4840000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Lord
  Description:
Display driver amdkmdag stopped responding and has successfully recovered.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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