Event ID 4101, AMDKMDAG and amdwddmg keeps crashing


lordloss90

New member
Local time
3:50 AM
Posts
4
OS
windows 11
iv done everything from using amds cleaning tool and reinstalling the drivers, to using DDU and installing the latest drivers. Iv tried using older drivers. Nothing seems to work. My dosnt have a minidump file our a Memory.dmp

My setup is a laptop with an amd 3550H and an rx560x, currently out of warranty so i cant get acer to help with this without paying them
 
Windows Build/Version
winver 21h2

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    acer nitro 5
    CPU
    ryzen 5 3550h
    Graphics Card(s)
    rx 560x

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    acer nitro 5
    CPU
    ryzen 5 3550h
    Graphics Card(s)
    rx 560x
What happens when you disable the rx560x and use the integrated Radeon Vega 8 graphics?
Please provide a little more info about the problem; what you are doing when crashes occur and what is visible result when they occur.
Does it happen only when gaming? Describe exactly what happens. The more info you can provide is helpful.

Are you getting bsod? If so close this thread and reopen your issue with all the applicable logs in the bsod section of this forum so that it can get the attention it deserves from those more experienced in troubleshooting bsod.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
What happens when you disable the rx560x
so i i open up a game and it works for a bit, then i get a checkered blue box around the game menue and then my screen goes black and it loks like it refreshes the whole screen. then itll work for a bit and then it happens again. Games work fine when i use the integrated graphics. I dont get any bsod, my screen just turns black.

Sometimes the game menus just stops working after the screen turns black, everything else works but that. Currently im using Burning testy to check my gpu, ran 3D graphics test and no crashes occur. So I'm not really sure whats going on.

Update: Ran userbenchmark, crashed during a gpu test where i had to shoot the object
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    acer nitro 5
    CPU
    ryzen 5 3550h
    Graphics Card(s)
    rx 560x
Games work fine when i use the integrated graphics
That definitely narrows it down to either the RX560X or its driver. If you do a web search you will find many threads from others experiencing this issue with this card going back to 2019 and the threads I've read have not given a concrete solution. Some have suggested underclocking the gpu; others making a registry change; but I could not find either to be the definitive answer. It happens with both Windows 10 and 11. See if anything in this thread will help.reddit thread

I'm sorry that I do not have any further suggestions, other than replacing the amd card, preferably with an nvidia one. Maybe someone else will jump in and have more ideas for you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Please run the V2 log collector and upload results directly into this thread.
If there are any problems using the V2 log collector please uninstall third party antivirus.
And if necessary use a share link (one drive or google drive)

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please run the V2 log collector and upload results directly into this thread.
If there are any problems using the V2 log collector please uninstall third party antivirus.
And if necessary use a share link (one drive or google drive)


file was too big to upload here
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    acer nitro 5
    CPU
    ryzen 5 3550h
    Graphics Card(s)
    rx 560x
The computer manufacturer, ACER, displayed no supported drivers for Windows 11.




There were a very large number of livekernelevents related to the GPU: 117, 141, 193, A1, 1B0

There were some recent BSOD: EF. 3B, 1AA



Consider the following:

1) Test only the drivers displayed on the ACER website:

a) Uninstall the chipset and GPU drivers
b) Reinstall the drivers displayed on the ACER website


2) If the above fails to address the Video TDR then:

a) Make free backup images and save the images to another disk drive or the cloud
b) Clean install Windows 10 > use drivers only from the ACER website
c) If there is improvement then only use Windows 10
d) If there is no improvement then restore the image as needed


3) Run:

HD Tune (free or trial version)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


HD Sentinel (free or trial version)
Post images for results on these tabs:
a) Overview
b) Temperature
c) SMART




4) Turn off Windows fast startup:




5) If you don't test Windows 10 then run Windows Driver Verifier (WDV):
Learn the methods to turn off the tool in safe mode using the commands:

verifier /reset
or
verifier /bootmode resetonbootfail







Code:
Event[3939]
  Log Name: System
  Source: Display
  Date: 2022-05-09T23:24:13.1100000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Lord
  Description:
Display driver amdwddmg stopped responding and has successfully recovered.


Code:
Event[16487]
  Log Name: System
  Source: Display
  Date: 2022-05-23T12:27:15.4840000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Lord
  Description:
Display driver amdkmdag stopped responding and has successfully recovered.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The computer manufacturer, ACER, displayed no supported drivers for Windows 11.




There were a very large number of livekernelevents related to the GPU: 117, 141, 193, A1, 1B0

There were some recent BSOD: EF. 3B, 1AA



Consider the following:

1) Test only the drivers displayed on the ACER website:

a) Uninstall the chipset and GPU drivers
b) Reinstall the drivers displayed on the ACER website


2) If the above fails to address the Video TDR then:

a) Make free backup images and save the images to another disk drive or the cloud
b) Clean install Windows 10 > use drivers only from the ACER website
c) If there is improvement then only use Windows 10
d) If there is no improvement then restore the image as needed


3) Run:

HD Tune (free or trial version)
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


HD Sentinel (free or trial version)
Post images for results on these tabs:
a) Overview
b) Temperature
c) SMART




4) Turn off Windows fast startup:




5) If you don't test Windows 10 then run Windows Driver Verifier (WDV):
Learn the methods to turn off the tool in safe mode using the commands:

verifier /reset
or
verifier /bootmode resetonbootfail







Code:
Event[3939]
  Log Name: System
  Source: Display
  Date: 2022-05-09T23:24:13.1100000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Lord
  Description:
Display driver amdwddmg stopped responding and has successfully recovered.


Code:
Event[16487]
  Log Name: System
  Source: Display
  Date: 2022-05-23T12:27:15.4840000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Lord
  Description:
Display driver amdkmdag stopped responding and has successfully recovered.
I have an Acer a515-54G and get the same 4101 error: "Display driver igfx stopped responding and has successfully recovered" after the August 25 W11 updates. Not sure if my intel gpu driver set from ACER "VGA_Intel_26.20.100.6911_W11x64_(UMA)" dated 2019 by Device Mngr is still compatible with the latest W11 update as I have not seen this error in the 3 years I am using this laptop. The 4101 error has been reported on many forums since 2016 (W10). I uninstalled the Intel gpu drivers with latest version DDU in Safe Mode and reinstalled the same gpu driver package (see above) that I just downloaded from ACER Support site but get the same 4101 error.
Anyone can help?
Frank
 

Attachments

  • Error 4101.txt
    988 bytes · Views: 1

My Computers

System One System Two

  • OS
    Windows 11 Home 22H2 build: 22621.1928
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Aspire5 515-54G-70AG
    CPU
    Intel i7-10510U CPU 1.8 GHZ
    Motherboard
    Intel Comet Lake-U PCH-LP Premium, firmware version 3.2
    Memory
    8 GB 1333.3 MHz Dual channel
    Graphics Card(s)
    Intel UHD + NVIDIA GeForce MX250
    Sound Card
    RealTek ALC255 chipset
    Monitor(s) Displays
    Full HD TN 16"
    Screen Resolution
    1920x1080 220 NITS
    Hard Drives
    SATA mechanical 1TB TOSHIBA HDWL110 X1UGPHELT 5600 rpm
    PSU
    Murata battery AP18C4k (31CP5/81/68) Li-Polymer Battery Pack, full capacity 46620 mWh 11.4V
    Case
    Polycarbonate with a metal panel lid
    Cooling
    1 fan
    Keyboard
    US
    Mouse
    Precision Trackpad
    Internet Speed
    15 mb/s
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    2022 Intel diplay driver: gfx_win_101.3413_101.2111.exe
  • Operating System
    Windows 11 Home 23H2 build 22631.3880
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook K3502Z S15 15" OLED
    CPU
    Intel 12th Gen. i7 12700H, 14 cores, 2.3 GHz (24M Cache, up to 4.7 GHz, 6P+8E cores)
    Motherboard
    Alder Lake-H, 1700-4700 MHz clock rate
    Memory
    8GB LPDDR4 on board + 8GB LPDDR4 3200 MHz in Dual Channel.
    Graphics card(s)
    Intel Iris Xe supports up to 4096 x 2304 @ 120Hz
    Sound Card
    Harman Kardon - DTS
    Monitor(s) Displays
    OLED 15.6inch 2.8K (2880 x 1620)
    Screen Resolution
    16:9 aspect ratio 0.2ms response time 120Hz refresh rate, 550nits
    Hard Drives
    512GB M.2 NVMe Gen4 PCIe 4.0 SSD, Micron_2450_MTFDKBA512TFK
    PSU
    90-Watt USB charger (Thunderbolt4)
    Case
    Metal lid, plastic case
    Cooling
    1 fan
    Mouse
    Precision Trackpad
    Keyboard
    With adjustable backlight
    Internet Speed
    ISP provides 15 mb/s WIFI LTE (4G), laptop WIFI 6 adapter.
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    BIOS American Megatrends International, LLC. 10.1.2.312, 13/03/2024. Network adapter: Intel Wi-Fi 6E AX211 160 MHz
Hi FrankW ,

The reported event viewer entry is common.

What problems are you having with the computer?

If there are computer problems please open a new thread in the general forum room.

Post a V2 share link into the new thread.

And run:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi FrankW ,

The reported event viewer entry is common.

What problems are you having with the computer?

If there are computer problems please open a new thread in the general forum room.

Post a V2 share link into the new thread.

And run:
It is not happening a lot and someone suggested to turn off Fast Startup and Battery Saver power plan. I did both and thus far no 4101 error. no issues at all with my display so I may disable the Intel System Event channel for the optics. I also downloaded the latest Intel GPU driver set "gfx_win_101.3413_101.2111.exe" for my MOBO/CPU in case I get display issues later.
Thanks
Frank
 

My Computers

System One System Two

  • OS
    Windows 11 Home 22H2 build: 22621.1928
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Aspire5 515-54G-70AG
    CPU
    Intel i7-10510U CPU 1.8 GHZ
    Motherboard
    Intel Comet Lake-U PCH-LP Premium, firmware version 3.2
    Memory
    8 GB 1333.3 MHz Dual channel
    Graphics Card(s)
    Intel UHD + NVIDIA GeForce MX250
    Sound Card
    RealTek ALC255 chipset
    Monitor(s) Displays
    Full HD TN 16"
    Screen Resolution
    1920x1080 220 NITS
    Hard Drives
    SATA mechanical 1TB TOSHIBA HDWL110 X1UGPHELT 5600 rpm
    PSU
    Murata battery AP18C4k (31CP5/81/68) Li-Polymer Battery Pack, full capacity 46620 mWh 11.4V
    Case
    Polycarbonate with a metal panel lid
    Cooling
    1 fan
    Keyboard
    US
    Mouse
    Precision Trackpad
    Internet Speed
    15 mb/s
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    2022 Intel diplay driver: gfx_win_101.3413_101.2111.exe
  • Operating System
    Windows 11 Home 23H2 build 22631.3880
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook K3502Z S15 15" OLED
    CPU
    Intel 12th Gen. i7 12700H, 14 cores, 2.3 GHz (24M Cache, up to 4.7 GHz, 6P+8E cores)
    Motherboard
    Alder Lake-H, 1700-4700 MHz clock rate
    Memory
    8GB LPDDR4 on board + 8GB LPDDR4 3200 MHz in Dual Channel.
    Graphics card(s)
    Intel Iris Xe supports up to 4096 x 2304 @ 120Hz
    Sound Card
    Harman Kardon - DTS
    Monitor(s) Displays
    OLED 15.6inch 2.8K (2880 x 1620)
    Screen Resolution
    16:9 aspect ratio 0.2ms response time 120Hz refresh rate, 550nits
    Hard Drives
    512GB M.2 NVMe Gen4 PCIe 4.0 SSD, Micron_2450_MTFDKBA512TFK
    PSU
    90-Watt USB charger (Thunderbolt4)
    Case
    Metal lid, plastic case
    Cooling
    1 fan
    Mouse
    Precision Trackpad
    Keyboard
    With adjustable backlight
    Internet Speed
    ISP provides 15 mb/s WIFI LTE (4G), laptop WIFI 6 adapter.
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    BIOS American Megatrends International, LLC. 10.1.2.312, 13/03/2024. Network adapter: Intel Wi-Fi 6E AX211 160 MHz

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computers

System One System Two

  • OS
    Windows 11 Home 22H2 build: 22621.1928
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Aspire5 515-54G-70AG
    CPU
    Intel i7-10510U CPU 1.8 GHZ
    Motherboard
    Intel Comet Lake-U PCH-LP Premium, firmware version 3.2
    Memory
    8 GB 1333.3 MHz Dual channel
    Graphics Card(s)
    Intel UHD + NVIDIA GeForce MX250
    Sound Card
    RealTek ALC255 chipset
    Monitor(s) Displays
    Full HD TN 16"
    Screen Resolution
    1920x1080 220 NITS
    Hard Drives
    SATA mechanical 1TB TOSHIBA HDWL110 X1UGPHELT 5600 rpm
    PSU
    Murata battery AP18C4k (31CP5/81/68) Li-Polymer Battery Pack, full capacity 46620 mWh 11.4V
    Case
    Polycarbonate with a metal panel lid
    Cooling
    1 fan
    Keyboard
    US
    Mouse
    Precision Trackpad
    Internet Speed
    15 mb/s
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    2022 Intel diplay driver: gfx_win_101.3413_101.2111.exe
  • Operating System
    Windows 11 Home 23H2 build 22631.3880
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook K3502Z S15 15" OLED
    CPU
    Intel 12th Gen. i7 12700H, 14 cores, 2.3 GHz (24M Cache, up to 4.7 GHz, 6P+8E cores)
    Motherboard
    Alder Lake-H, 1700-4700 MHz clock rate
    Memory
    8GB LPDDR4 on board + 8GB LPDDR4 3200 MHz in Dual Channel.
    Graphics card(s)
    Intel Iris Xe supports up to 4096 x 2304 @ 120Hz
    Sound Card
    Harman Kardon - DTS
    Monitor(s) Displays
    OLED 15.6inch 2.8K (2880 x 1620)
    Screen Resolution
    16:9 aspect ratio 0.2ms response time 120Hz refresh rate, 550nits
    Hard Drives
    512GB M.2 NVMe Gen4 PCIe 4.0 SSD, Micron_2450_MTFDKBA512TFK
    PSU
    90-Watt USB charger (Thunderbolt4)
    Case
    Metal lid, plastic case
    Cooling
    1 fan
    Mouse
    Precision Trackpad
    Keyboard
    With adjustable backlight
    Internet Speed
    ISP provides 15 mb/s WIFI LTE (4G), laptop WIFI 6 adapter.
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    BIOS American Megatrends International, LLC. 10.1.2.312, 13/03/2024. Network adapter: Intel Wi-Fi 6E AX211 160 MHz
iv done everything from using amds cleaning tool and reinstalling the drivers, to using DDU and installing the latest drivers. Iv tried using older drivers. Nothing seems to work. My dosnt have a minidump file our a Memory.dmp

My setup is a laptop with an amd 3550H and an rx560x, currently out of warranty so i cant get acer to help with this without paying them
I bit the bullet and installed the new Intel GPU driver for my MOBO/CPU against advice from some ACER techs who maintain that only OEM drivers should be used. Used DDU in Safe Mode to uninstall and ran the Intel gfx_win_101.3413_101.2111.exe after reboot that includes a complete Display Installer with a lot of details during the process (selected Clean Install):

oem1.inf| iigd_dch.inf| No| Display| Intel Corporation| 19/07/2022| 31.0.101.2111
oem37.inf| mshdadac.inf| No| MEDIA| Intel Corporation| 19/07/2022| 31.0.101.2111

No more MEIx64 Event Codes 1,3 and 4 to be written to the System Event Log (slowed down my booting)
and
No more System error 4101 "Display driver igfx stopped responding and has successfully recovered."

RAPR (Driver Store Explorer) found 12 old (duplicates) .inf files that I deleted.

Thus far no errors or issues,
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Home 22H2 build: 22621.1928
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Aspire5 515-54G-70AG
    CPU
    Intel i7-10510U CPU 1.8 GHZ
    Motherboard
    Intel Comet Lake-U PCH-LP Premium, firmware version 3.2
    Memory
    8 GB 1333.3 MHz Dual channel
    Graphics Card(s)
    Intel UHD + NVIDIA GeForce MX250
    Sound Card
    RealTek ALC255 chipset
    Monitor(s) Displays
    Full HD TN 16"
    Screen Resolution
    1920x1080 220 NITS
    Hard Drives
    SATA mechanical 1TB TOSHIBA HDWL110 X1UGPHELT 5600 rpm
    PSU
    Murata battery AP18C4k (31CP5/81/68) Li-Polymer Battery Pack, full capacity 46620 mWh 11.4V
    Case
    Polycarbonate with a metal panel lid
    Cooling
    1 fan
    Keyboard
    US
    Mouse
    Precision Trackpad
    Internet Speed
    15 mb/s
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    2022 Intel diplay driver: gfx_win_101.3413_101.2111.exe
  • Operating System
    Windows 11 Home 23H2 build 22631.3880
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook K3502Z S15 15" OLED
    CPU
    Intel 12th Gen. i7 12700H, 14 cores, 2.3 GHz (24M Cache, up to 4.7 GHz, 6P+8E cores)
    Motherboard
    Alder Lake-H, 1700-4700 MHz clock rate
    Memory
    8GB LPDDR4 on board + 8GB LPDDR4 3200 MHz in Dual Channel.
    Graphics card(s)
    Intel Iris Xe supports up to 4096 x 2304 @ 120Hz
    Sound Card
    Harman Kardon - DTS
    Monitor(s) Displays
    OLED 15.6inch 2.8K (2880 x 1620)
    Screen Resolution
    16:9 aspect ratio 0.2ms response time 120Hz refresh rate, 550nits
    Hard Drives
    512GB M.2 NVMe Gen4 PCIe 4.0 SSD, Micron_2450_MTFDKBA512TFK
    PSU
    90-Watt USB charger (Thunderbolt4)
    Case
    Metal lid, plastic case
    Cooling
    1 fan
    Mouse
    Precision Trackpad
    Keyboard
    With adjustable backlight
    Internet Speed
    ISP provides 15 mb/s WIFI LTE (4G), laptop WIFI 6 adapter.
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    BIOS American Megatrends International, LLC. 10.1.2.312, 13/03/2024. Network adapter: Intel Wi-Fi 6E AX211 160 MHz
Nice progress.

Often these reports are related to live kernel events.

Sometimes there are dump files that can be debugged.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Nice progress.

Often these reports are related to live kernel events.

Sometimes there are dump files that can be debugged.
I discovered there was still the old OEM11 iigd_dch.inf in the driver store, somehow cannot be deleted by DDU and RAPR (protected). So I forced deleted that inf (duplicate) from 2019, and now Device Manager reports the correct 2022 driver package (see attached).
Meix64 info is back again (see attached), so only 50% success with this excercise:mad:
 

Attachments

  • HWINFO Intel driver.jpg
    HWINFO Intel driver.jpg
    26.9 KB · Views: 3
  • System Info Intel.jpg
    System Info Intel.jpg
    108.9 KB · Views: 3
  • Correct Intel GPU driver Device mngr.jpg
    Correct Intel GPU driver Device mngr.jpg
    37.1 KB · Views: 3
  • Meix64 again.jpg
    Meix64 again.jpg
    46.2 KB · Views: 3
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Home 22H2 build: 22621.1928
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Aspire5 515-54G-70AG
    CPU
    Intel i7-10510U CPU 1.8 GHZ
    Motherboard
    Intel Comet Lake-U PCH-LP Premium, firmware version 3.2
    Memory
    8 GB 1333.3 MHz Dual channel
    Graphics Card(s)
    Intel UHD + NVIDIA GeForce MX250
    Sound Card
    RealTek ALC255 chipset
    Monitor(s) Displays
    Full HD TN 16"
    Screen Resolution
    1920x1080 220 NITS
    Hard Drives
    SATA mechanical 1TB TOSHIBA HDWL110 X1UGPHELT 5600 rpm
    PSU
    Murata battery AP18C4k (31CP5/81/68) Li-Polymer Battery Pack, full capacity 46620 mWh 11.4V
    Case
    Polycarbonate with a metal panel lid
    Cooling
    1 fan
    Keyboard
    US
    Mouse
    Precision Trackpad
    Internet Speed
    15 mb/s
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    2022 Intel diplay driver: gfx_win_101.3413_101.2111.exe
  • Operating System
    Windows 11 Home 23H2 build 22631.3880
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook K3502Z S15 15" OLED
    CPU
    Intel 12th Gen. i7 12700H, 14 cores, 2.3 GHz (24M Cache, up to 4.7 GHz, 6P+8E cores)
    Motherboard
    Alder Lake-H, 1700-4700 MHz clock rate
    Memory
    8GB LPDDR4 on board + 8GB LPDDR4 3200 MHz in Dual Channel.
    Graphics card(s)
    Intel Iris Xe supports up to 4096 x 2304 @ 120Hz
    Sound Card
    Harman Kardon - DTS
    Monitor(s) Displays
    OLED 15.6inch 2.8K (2880 x 1620)
    Screen Resolution
    16:9 aspect ratio 0.2ms response time 120Hz refresh rate, 550nits
    Hard Drives
    512GB M.2 NVMe Gen4 PCIe 4.0 SSD, Micron_2450_MTFDKBA512TFK
    PSU
    90-Watt USB charger (Thunderbolt4)
    Case
    Metal lid, plastic case
    Cooling
    1 fan
    Mouse
    Precision Trackpad
    Keyboard
    With adjustable backlight
    Internet Speed
    ISP provides 15 mb/s WIFI LTE (4G), laptop WIFI 6 adapter.
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    BIOS American Megatrends International, LLC. 10.1.2.312, 13/03/2024. Network adapter: Intel Wi-Fi 6E AX211 160 MHz
If there are computer problems then please open a new thread and post results for post #11.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Nice progress.

Often these reports are related to live kernel events.

Sometimes there are dump files that can be debugged.
The 4101 error came back so it is GPU-Kernel related and in my case also W11 22H2 as this error started after the Sept. update both in Event viewer (warning-System) and in reliability history (HW problem). I found out that both my dedicated and intergrated GPU drivers are WDDM 3.1 W11 compatible so GPU acceleration enabled in W11 should not cause this error. Others reported 4101 errors in W10 caused by HW accelarion enabled in their browsers (Firefox) so I disabled GPU acceleration in Edge but left it enabled in Windows 11 Display Graphics settings. So far no 4101 errors or Kernel problem reports.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Home 22H2 build: 22621.1928
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Aspire5 515-54G-70AG
    CPU
    Intel i7-10510U CPU 1.8 GHZ
    Motherboard
    Intel Comet Lake-U PCH-LP Premium, firmware version 3.2
    Memory
    8 GB 1333.3 MHz Dual channel
    Graphics Card(s)
    Intel UHD + NVIDIA GeForce MX250
    Sound Card
    RealTek ALC255 chipset
    Monitor(s) Displays
    Full HD TN 16"
    Screen Resolution
    1920x1080 220 NITS
    Hard Drives
    SATA mechanical 1TB TOSHIBA HDWL110 X1UGPHELT 5600 rpm
    PSU
    Murata battery AP18C4k (31CP5/81/68) Li-Polymer Battery Pack, full capacity 46620 mWh 11.4V
    Case
    Polycarbonate with a metal panel lid
    Cooling
    1 fan
    Keyboard
    US
    Mouse
    Precision Trackpad
    Internet Speed
    15 mb/s
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    2022 Intel diplay driver: gfx_win_101.3413_101.2111.exe
  • Operating System
    Windows 11 Home 23H2 build 22631.3880
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook K3502Z S15 15" OLED
    CPU
    Intel 12th Gen. i7 12700H, 14 cores, 2.3 GHz (24M Cache, up to 4.7 GHz, 6P+8E cores)
    Motherboard
    Alder Lake-H, 1700-4700 MHz clock rate
    Memory
    8GB LPDDR4 on board + 8GB LPDDR4 3200 MHz in Dual Channel.
    Graphics card(s)
    Intel Iris Xe supports up to 4096 x 2304 @ 120Hz
    Sound Card
    Harman Kardon - DTS
    Monitor(s) Displays
    OLED 15.6inch 2.8K (2880 x 1620)
    Screen Resolution
    16:9 aspect ratio 0.2ms response time 120Hz refresh rate, 550nits
    Hard Drives
    512GB M.2 NVMe Gen4 PCIe 4.0 SSD, Micron_2450_MTFDKBA512TFK
    PSU
    90-Watt USB charger (Thunderbolt4)
    Case
    Metal lid, plastic case
    Cooling
    1 fan
    Mouse
    Precision Trackpad
    Keyboard
    With adjustable backlight
    Internet Speed
    ISP provides 15 mb/s WIFI LTE (4G), laptop WIFI 6 adapter.
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    BIOS American Megatrends International, LLC. 10.1.2.312, 13/03/2024. Network adapter: Intel Wi-Fi 6E AX211 160 MHz
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