jakejbd
Member
The issue:
File Explorer will not open folders or drives when they are double-clicked inside the main viewbox of the File Explorer Window. The window "pulses" like it attempts to open the directory but nothing else happens.
Details:
File Explorer will not open folders or drives when they are double-clicked inside the main viewbox of the File Explorer Window. The window "pulses" like it attempts to open the directory but nothing else happens.
Details:
- Folders and drives will open/expand when clicked on in the left-hand vertical folder list inside the same File Explorer window. Files/folders can be accessed this way but it is more cumbersome.
- Deeper folders can be accessed by typing in the file path at the top of the File Explorer window. Again, a workaround but not ideal.
- Right clicking a folder/drive and selecting "Open" does not open it.
- File Explorer does not open when clicking the icon in the Start menu/App menu.
- Individual files/applications can be opened in the main viewbox (unlike folders/drives).
- No software download or OS update can be correlated to the time that the issue began happening.
- The issue persists when booting in safe mode.
- Use task manager to restart File Explorer.
- Use task manager to "end task" on File Explorer then run "explorer.exe" as a new task.
- Toggled settings in "File Explorer Options" menu:
- Tried switching to "single-click to open an item" instead of double click - no change.
- Tried switching to "open each folder in its own window" instead of same window - new windows do not open, no change.
- Cleared File Explorer history in File Explorer Options
- Checked double click "values" in the registry editor (suggestion found online, values are set to 4 as instructed).
- Ran Malwarebytes which quarantined 18 items but no change in behavior.
- Restarted PC multiple times between various troubleshooting steps.
- Windows Build/Version
- Version 21H2 (OS Build 22000.1455)
My Computer
System One
-
- OS
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- Acer Predator PH315-52
- CPU
- Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
- Memory
- 16.0 GB
- Graphics Card(s)
- NVIDIA GeForce GTX 1660 Ti
- Sound Card
- On-board = Realtek, Secondary = Focusrite 4i4 Audio Interface
- Monitor(s) Displays
- LG Ultragear 32GN600-B
- Screen Resolution
- 2560x1440
- Hard Drives
- 250GB SSD (OS), 1TB Hybrid SSD/HDD
- Internet Speed
- 350MBps+
- Browser
- Firefox, Chrome, Edge
- Antivirus
- Windows Security, Malwarebytes (Free)