Full Freeze


temcha

New member
Local time
5:07 PM
Posts
4
OS
Windows 11
Hello

I'm currently having new DELL Vostro 7620 laptop which sporadically gets fully freezed without BSOD
So the PC just gets stuck, nothing works, mouse is dead. The only option is to hard reset.
Tried to reset Windows 2+ times, also brought PC to support which didnt find any issue (though they said they changed RAM just in case: laptop has 8GB internal + 16GB as separate module)
Most of freezes happen when I use Teams during the calls. However there were a few while just using chrome browser

Attaching log-collector logs collected right after restarting PC:
Link

Thank you
 
Windows Build/Version
Windows 11 PRO

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DELL Vostro 7620
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core
    Memory
    24Gb
I would first remove these apps and then install the latest versions. Then I would clean dust and replace the thermal paste between the CPU and the heat sink to rule out overheating. If you have a discreet graphics card, you could try to replace the thermal paste there as well. If you do these and the problem persists, check for malware with Superantimalware or Malwarebytes Antimalware and remove all findings.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
The laptop is completely new, so I'm sure it's not related to dust/thermal paste or any overheating
Apps have been updated to the latest version
Also Laptop has been reset multiple times
It was fully reset, and since it's a corporate laptop, it has latest updates/software/drivers installed + windows defender is always on
And no other 3rd party apps have been installed at all
So this is rather hardware issue

P.S. Do logs attached have anything to explain the issue?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DELL Vostro 7620
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core
    Memory
    24Gb
If it's a Corporate Laptop, I think I'd be inclined to ask for a new one. Jus sayin'
It may have a factory installed defect!

Good Luck
:cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
If it is new and under warranty, it wouldn't harm to return to the shop, describe the symptoms and ask for a replacement.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Would call Dell Customer Support.

I recentlly had to call about a screen resolution issue on a new laptop and found their customer service to be excellent.
 

My Computer

System One

  • OS
    Win11 Ver 23H2 22631.3810
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i5
    Memory
    8gb
    Screen Resolution
    1920x1080
    Hard Drives
    256gb
    Browser
    Firefox
    Antivirus
    Windows Defender
Agreed! A new laptop shouldn't have these problems, and you shouldn't have to jump through hoops to make it functional. Have Dell send you a new one!
 

My Computers

System One System Two

  • OS
    Windows 11 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8950
    CPU
    i7-12700K
    Motherboard
    Z690 : 9D2HH Foxconn, R6PCT Foxconn 2nd
    Memory
    16GB (2 x 8)
    Graphics Card(s)
    Intel(R) UHD Graphics 770 with shared graphics memory
    Sound Card
    Integrated
    Monitor(s) Displays
    Acer CBL282K Smiiprx
    Screen Resolution
    4K UHD (3840 x 2160) @ 60 Hz
    Hard Drives
    Western Digital PC SN810 512 GB M.2 NVMe SSD, PCIe
    PSU
    750W
    Cooling
    2G44F Asetek 125W CPU liquid cooler
    Keyboard
    Arteck Wireless
    Mouse
    Victsing-mm057 wireless
    Internet Speed
    Wi-Fi 6
    Browser
    Vivaldi
    Antivirus
    Windows Defender (native)
  • Operating System
    Win 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 5620
    CPU
    12th Gen Intel Core i7-1260P
    Memory
    2 x 8 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Screen Resolution
    1920 x 1200 @ 60 Hz
    Hard Drives
    NVMe 512 GB
    Case
    Aluminum
    Mouse
    Touchpad
    Browser
    Vivaldi
    Antivirus
    Windows Defender (native)
If it is new and under warranty, it wouldn't harm to return to the shop, describe the symptoms and ask for a replacement.
I have already brought it to the shop (which is official representative) and described all the issues
They took it for a week, but according to them, were not able to reproduce it (which is probably true since it doesnt happen every day)
So they just returned it to me
However, the issue is still present
Yeah, it's completely new one
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DELL Vostro 7620
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core
    Memory
    24Gb
@temcha - No way! Okay, so I'm a cert. IT, and a client has this Vostro 7620 - got it new about 4 months ago...
SAME EXACTLY ISSUE!! ALSO client gets the Complete lockup/Freeze (often showing heavy ARTIFACTING in last image on screen) (No BSOD, tell tale sign of hardware issue vs Ones&Zeros) (Event viewer ONLY shows "Kernel Power Loss", as it has no chance to know what truly happened) While using Zoom or TEAMS - these programs use video card heavily for background blur... History:
We opened Dell support ticket; they did their remote support stress tests (20 minutes stressed max) - ALL OKAY, they tried closing ticket; so I rolled up my sleeves and did an endless Teams Meeting on it with myself. After FOUR (x4) hours, voila, FREEZE with Artifact! So I pushed, with more photo's of screen lockup, and Dell agreed to send on-site tech. On-site Dell Tech (apparently) replaced MOBO (all built in components); talking with client today... FREEZES AGAIN on Teams meeting!!
MY HYPOTHESES: Dell has a bad-batch! lmao. I've seen this before with Lenovo - get a (confirmed myself via serail#) replacement NVIDIA GPU and the replacement was worst. As a "Bad Batch" story I've experienced first hand. So yah... another case of a entire BATCH of GPU's (or whatever hardware) that is, to some extent, contaminated with lemons... sitting on a shelf...
Lord save us
 

My Computer

System One

  • OS
    Windows 11
I tried to help a friend with a Dell Desktop computer a few years ago. It would freeze up, crash, etc. with no real rhyme or reason.
He had talked with someone at Dell and got nowhere.
So I called them, from the standpoint of a professional computer tech.
I finally got to someone with more than the IQ of a rock, and he told me that "Oh yes, that model has a bad CPU. We'll replace that PC with a new one and you don't need to send the old one back." Bad CPU? They had known that since that model was put on the market and did not issue a recall. They only replaced the ones where people demanded it. Since then I've not trusted Dell.

I wound up getting the bad PC. I just scrapped it out for the parts I could use. And the rest went to the dumpster.

Sometimes the only real FIX for a bad PC, is a new one. (Brand name not withstanding)

Good Luck,
TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
Would call Dell Customer Support.

I recentlly had to call about a screen resolution issue on a new laptop and found their customer service to be excellent.
I had just the opposite experience. WiFi adapter intermittently after BIOS upgrade - worked fine after returning to the old BIOS. I worked with Dell support off and on for over 8 months. They never did find the problem and didn't seem interested in diagnosing the problem - just standard stock suggestion like reinstalling drivers and finally doing a clean install of Windows. (None of their suggested solutions helped.) I finally found a web page suggesting a similar problem was caused by Dell-provided 3rd party bloatware. I deleted the software and the problem went away.

For me, Dell support was useless.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microsoft
    CPU
    Intel Core i5-8400
    Motherboard
    ASUS PRIME H370-PLUS
    Memory
    16GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    On board
    Monitor(s) Displays
    Samsung SyncMaster 2043BWX
    Screen Resolution
    1680 x 1050
    Hard Drives
    Samsung SSD 850 256GB
    WDC 1TB NVMe
    WD 3TB external USB drive
    PSU
    I don't remember
    Case
    Corsair something-or-other
    Cooling
    Air CPU + 2 case fans
    Keyboard
    DAS S Pro (Cherry Brown)
    Mouse
    Logitech USB of some sort
Sounds like you need the computer swapped over. Do work need a report of a fault before they'll do it?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
They are not going to just replace the computer, you must prove it is faulty or they find out, and even then they have the right to offer a part replacement (motherboard or whatever), you cannot demand replacing the whole thing. If they can repair it, even for a few days or months, they can also do that instead of replacing the part.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
This is my first Dell (Inspiron 3500 1511) and my last. Besides the screen resolution issue (replaced screen) last week the screen became detached from the frame for no reason. No drop or mishandling. Laptop never leaves home. Repair indicated the rivets became loose.

This is a budget, low end laptop ($375 last Oct, Intel i5, 8gb) but the display and build quality are proving to be substandard. Both the resolution and frame issue have been common with this model. My research was not thorough enough because I was quickly in need to replace a 9 year old Toshiba which was great.

But in both instances, customer service was great. The person I communicated with and a technician was at my home within 24 hrs. Likely because they knew of the issues with this model.
 

My Computer

System One

  • OS
    Win11 Ver 23H2 22631.3810
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i5
    Memory
    8gb
    Screen Resolution
    1920x1080
    Hard Drives
    256gb
    Browser
    Firefox
    Antivirus
    Windows Defender
You were just lucky that the panel didn't break. I have read elsewhere that the panel was broken and wasn't covered by the Warranty. The owner had to pay for the repair and the new panel!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
@impo1106
So what was the final decision of Dell techs? Did they do anything about it?
I've brought my laptop to the store and they took it for the motherboard replacement (even though I'm kind of thinking it's external GPU related stuff)
But now it sounds like it will not work at all
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    DELL Vostro 7620
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core
    Memory
    24Gb
Times have changed when it comes to dealing with Dell Customer Support (or any OEM support), been there, done that, got a closet full of T-shirts. In Aug, 2021 I bought a new Optiplex as Optiplexes had served me well for 25 years. I dealt with lower tiered support for 8 months. Their standard modus operandi is to change the motherboard which they did 3 times. I kept meticulous records of all my problems and the crap I went through. I then typed a detailed 3 page letter to Bill Scannell, President Global Sales & Customer Operations with a CC to Michael Dell, One Dell Way, Round Rock Tx 78682. I explained step by step the misery I had been through more to vent rather than expecting anything to come of it.

Within a week I was assigned a senior engineer who actually knew his posterior from a hole in the ground. This all happened during the height of the pandemic when much of Dell was closed and they had no one in their lab to set up a test system exactly like mine. I guess he could tell I wasn't a total flake so he asked if we could try to resolve it using my system. As I had upgraded from 10 to 11, he had me restore the factory partition and away we went. He had an entire duplicate set of components shipped to me. We tested and changed hardware for over a week, but my problems remained... Long story short, my issues proved to be 2-fold. He shipped me a second set of ram but of a different brand which fixed one issue and a new bios was released a week later that fixed everything else.

The key factor is to not accept their lower tier support. They are a waste of your time when you're dealing with anything complicated. Once you can get to someone with some knowledge they will stay with you until it's resolved. The problem is managing to get to them. It's like pulling teeth.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
There is probably a similar route, but here in Greece when we want a company to help us and doesn't, we file a report to Consumer's Protection Agency (called Consumer's Institute) and then they call them. If they don't proceed with resolving our issues the Agency will take legal action, so they do their best. Dell Support here in Greece was perfect every time I needed it. I had to file a report a couple of times for Lenovo's lousy support.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

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