Network and Internet Get and Give Remote Assistance with Quick Assist app in Windows 11


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Quick_Assist_banner.png

This tutorial will show you how to use the Quick Assist app to get help or help someone over a remote connection in Windows 10 and Windows 11.

The Quick Assist app lets you get help with a computer problem from family or friends or help them out. Quick Assist uses a remote connection, so remember to only use it with people you trust, since they can see your computer screen or control your PC (if you allow it).

When you Get help using the Quick Assist app, you allow someone you trust view your screen or take control of your PC.

When you Help someone using the Quick Assist app, you will be asking someone you know to share their screen or request control of their PC. You will be required to sign in to the Quick Assist app with your Microsoft account.

References:


Contents





Option One

Help Someone Remotely with Quick Assist app


1 Open the Quick Assist app (Win+Ctrl+Q).

2 Click/tap on Help someone. (see screenshot below)

Quick_Assist_help_someone-1.png

3 Enter the email address for your Microsoft account, and click/tap on Next. (see screenshot below)

Quick_Assist_help_someone-3.png

4 If prompted, enter the password for your Microsoft account, and click/tap on Sign in. (see screenshot below)

Quick_Assist_help_someone-3.png

A) If you turned on two-step verification for your Microsoft account, you will now need to verify. (see screenshots below)​

Quick_Assist_help_someone-4.png
Quick_Assist_help_someone-5.png

5 Share the 6-digit code with the person you are helping so they can do steps 1 and 2 in option two below. (see screenshot below)

The person you are helping must enter the shared code before it expires in ten minutes, or you both will have to close the Quick Assist app and start over.


Quick_Assist_help_someone-6.png

6 After the person you are helping does steps 1 and 2 in option two, you will see the Connecting screen below until they allow in step 3 in option two. (see screenshot below)

Quick_Assist_help_someone-7.png

7 When you are connected and helping someone, you can use different tools in Quick Assist if you like, such as a laser pointer, annotation, chat for typing messages, and more. (see screenshots below step 8)

8 If you would like to request full control of their PC, click/tap on Request control, then wait for them to Allow it in step 4 in option two. (see screenshots below)

You can click/tap on Stop control at anytime to stop controlling their PC, and resume only screen sharing.


Quick_Assist_help_someone-8.jpg
Quick_Assist_help_someone-9.jpg

9 When you are done helping them, click/tap on Leave. (see screenshot above and below)

Quick_Assist_help_someone-10.png





Option Two

Get Help Remotely with Quick Assist app


1 Open the Quick Assist app (Win+Ctrl+Q).

2 Enter the 6-digit code shared to you from the person helping you, and click/tap on Submit. (see screenshot below)

Quick_Assist_get_help-1.png

3 Click/tap on Allow. (see screenshot below)

Quick_Assist_get_help-2.png

4 If someone helping you has requested full control of your PC, you can click/tap on Allow if wanted. (see screenshots below)

You can click/tap on Cancel control at anytime to stop allowing them full control, and resume only screen sharing.


Quick_Assist_help_someone-8.jpg
Quick_Assist_help_someone-9.jpg

5 When you are done getting helping, click/tap on Leave. (see screenshots below)

Quick_Assist_get_help-3.jpg
Quick_Assist_get_help-6.png



That's it,
Shawn Brink


 
Last edited:
I use "Quick Assist" a lot for cleaning peoples computer works reall good except when the program that you are using has to reboot the computer, it then kicks you off their computer ....... then it's just a matter of getting a new password to re-connect !
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
@Brink

The illustrations for Option 1 Steps 3 & 4 are the same?
 

My Computer

System One

  • OS
    Windows 11 Pro v 24H2 (Build 26100.1150)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix Boot
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender

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