Google announces extended repair program for Pixel 7a with battery swelling

Summary of program​

Google has determined that certain Pixel 7a phones may experience unexpected battery swelling. To ensure that our customers have the best possible experience with Google products, some Pixel 7a devices ('Impacted Devices') may be eligible for a battery replacement repair at no charge or another form of appeasement option from Google (options are limited by country and warranty status). Eligibility and specific options are subject to Terms and Conditions.

Not all Pixel 7a devices are impacted by unexpected battery swelling. Therefore, if your device is not impacted, you will not be eligible for a repair or other options under this programme.

Check if your Pixel 7a is eligible

Symptoms of battery swelling in Pixel 7a devices​

Users affected by this issue may experience the following:

• Visible swelling of the device. The phone may appear thicker than usual, or the back cover might be bulging.
• Phone cover bulging or separating from the device. This is noticeable by gaps or openings along the edges of the phone.
• The phone's battery is draining significantly faster than usual, even with minimal use, or fails to charge.

Battery replacement at no charge for individual end-user owners of Impacted Devices​

Important:

• If your Pixel 7a device exhibits other forms of damage, like liquid damage, exposure to sharp objects or excessive force, it may not qualify for a battery replacement at no charge under this programme.
• If your phone has out-of-warranty damage, such as display or cover glass cracks, then there may be a fee to repair your phone. Before we start any repairs, we'll provide a cost estimate. You then have the option to proceed with the repair or have your device returned to you.

Eligible and Impacted Pixel 7a devices can receive one battery replacement at no charge through our battery replacement programme. This involves an initial eligibility check and physical inspection. Check your eligibility by visiting our registration page.

Even if an Impacted Device is eligible for a battery replacement at no charge, upon receipt, a physical inspection of your phone is conducted before starting the repair to verify that the phone is in suitable condition for repair.

Battery replacement doesn't extend the standard warranty coverage of your Pixel 7a. Your warranty will expire on the date that it was originally set to expire, regardless of the battery replacement.

Battery replacement is only available in eligible locations and while battery supplies last. Battery replacement is available at walk-in repair centres in the following locations:

• United States (mail-in repair option available)
• India (mail-in repair option available)
• Canada
• United Kingdom
• Germany
• Japan
• Singapore

If the mail-in replacement option is not available in your location and visiting a walk-in centre to get your battery replacement is not your preferred choice or not available in your location, you can visit our registration page to claim one of the other appeasement options listed below (options are limited by country and warranty status).