Solved Hello Houston, we run into an issue - Teams


incedis

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Just trying to install teams.
Had to make a screenshot as I have no other route to investigate. No logs.
1 - Download teams from Microsoft Website.
2 - Run exe as Admin.
3 - See error message below.

Any help is much appreciated !!

1651493951840.png
 

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johnlgalt

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I had similar results in a VM trying to install an update from the Store. They might be having issues, but also, which Teams are you trying ot install, the personal one (to use with your personal Microsoft account) or the one for work?
 

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    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
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incedis

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Thank you for your reply.
I downloaded the personal one to use with my Microsoft account.

PS: I used winget to install Teams. It now "seems" installed but when I click on it, I get the same error message as above.

PS: Just discovered that if I am using the Web version " Checking your credentials..." I am getting the same error as above. Now I am really confused..Never had issue on Windows 10..
 

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    win11 pro 21H2 22000.613
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    MSI Delta 15
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    AMD Ryzen 9 5900HX
    Motherboard
    Micro-Star International Co., Ltd. MS-15CK
    Memory
    64

johnlgalt

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More than likely it's having issues communicating with Microsoft servers to download the actual install files.

That file is entirely too small for it to be the full installation package.

Yup, Down Detector shows a lot of issues just started here recently with Teams.


I'd just wait a while and then try again.
 

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System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
    Logitech MX Master 3 for Business
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
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    AT&T LightSpeed Gigabit Duplex
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    Edge Chromium | Chrome | Firefox Nightly | Brave
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incedis

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Thanks, just tried on my iPhone to eliminate a potential issue with my credentials and no pb..
 

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    MSI Delta 15
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    AMD Ryzen 9 5900HX
    Motherboard
    Micro-Star International Co., Ltd. MS-15CK
    Memory
    64

CornishRattler

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I had an issue installing teams yesterday, took 3 attempts. Forever loading and not much else
 

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incedis

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I have been trying to install teams for the past week with the same error message.
I guess having it on my phone is good enough..
 

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System One

  • OS
    win11 pro 21H2 22000.613
    Computer type
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    MSI Delta 15
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    AMD Ryzen 9 5900HX
    Motherboard
    Micro-Star International Co., Ltd. MS-15CK
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johnlgalt

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I have been trying to install teams for the past week with the same error message.
I guess having it on my phone is good enough..

Out of curiosity, did you modify your Windows 11 installation in any way after you got it installed? Not simple things like changing a background, or such, but any real modifications such as registry entries to allow / block certain features, etc? Maybe such as installing an anti-virus program that is blocking traffic, or else modifying your network connects, etc.?

If this has been going on for a week, I also assume that you've tried downloading the client file again, but as the error occurs during install, it''s the servers that it seems to have issues connecting to.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
    Logitech MX Master 3 for Business
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
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    AT&T LightSpeed Gigabit Duplex
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    Edge Chromium | Chrome | Firefox Nightly | Brave
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    Defender + MB4

incedis

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I believe you hit the nail right on the head. My iPhone is not on the local network. My laptop is.
Also, the fact that when using the web version I am still faced with the same issue, would tend to prove you are correct.
As far as tweaking the registry, no. I have not modified it in any ways. Lacking the knowledge as well :)
Now, understanding what is happening on the local network is basically above my paygrade :)
 

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System One

  • OS
    win11 pro 21H2 22000.613
    Computer type
    Laptop
    Manufacturer/Model
    MSI Delta 15
    CPU
    AMD Ryzen 9 5900HX
    Motherboard
    Micro-Star International Co., Ltd. MS-15CK
    Memory
    64

johnlgalt

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They've had issues for a while, starting last week. I'm hoping they get them fixed here soon, it's getting beyond irritating, my company uses Teams since we're all spread out all over the globe.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
    Logitech MX Master 3 for Business
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
    Browser
    Edge Chromium | Chrome | Firefox Nightly | Brave
    Antivirus
    Defender + MB4

incedis

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Update: Very strange but rebooted a couple since because of other issues with Win 11 (disappearing taskbar) and teams is now installed.
Very Very Strange. You mentioned Teams having issue in an earlier, and that was probably it.. Windows will never cease to amaze me :)
 

My Computer

System One

  • OS
    win11 pro 21H2 22000.613
    Computer type
    Laptop
    Manufacturer/Model
    MSI Delta 15
    CPU
    AMD Ryzen 9 5900HX
    Motherboard
    Micro-Star International Co., Ltd. MS-15CK
    Memory
    64

johnlgalt

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Microsoft servers have been taking hits left and right. I'm constantly getting emails from work since I'm the admin for this or that service being down, etc. Glad it works for you now.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
    Logitech MX Master 3 for Business
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
    Browser
    Edge Chromium | Chrome | Firefox Nightly | Brave
    Antivirus
    Defender + MB4
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