Hi! laptop freezes up after startup

remover · Jul 7, 2024

for the 1st time, this laptop froze on startup. Keyboard didn't work, Could not shut (or restart) it.
Is there a fix for this? regards

glasskuter · Jul 7, 2024

remover said:
for the 1st time, this laptop froze on startup.

If it happened only once, I wouldn't worry about it. Windows hiccups occasionally. If it becomes a regular event, then it's time to deal with it and troubleshooting will be a process of elimination to find the problem.
Then you would turn off fast startup, dig into system events, check file corruption, check for interfering software, etc.etc. etc.

wiganken · Jul 7, 2024

Do you have an image you can restore from using a bootable USB device? Maybe using Macrium Reflect?

If not then I suggest you create one after you have got the laptop working.

remover · Jul 7, 2024

@glasskuter check file corruption, check for interfering software,? SFC /scannow? and DISM comes up ok. But there was no way to shut it down, (it was pluuged in) all I could think of was removing the battery. {1 millievolt off & there it goes.) thanks for the reply