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Solved How do I get past game registration?
I have installed a game from a CD-ROM, The Adventures of TinTin - The Secret of The Unicorn, and in order to play the game I have to register to UPlay, and create a Ubisoft account. I fill in all the required fields, but when I click the 'Register' button nothing happens, and when I say nothing happens the box doesn't disappear, I repeatedly press Register and it doesn't do anything. Any idea what could be happening?
Windows Build/Version
24H2/Os Build 26100.4061
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
PC Specialist
CPU
Intel Core i7 8700 CPU Processor LGA 1151
Motherboard
ASUS® H310M-A: Micro-ATX, DDR4, LGA1151, USB 3.1, SATA 6GBs
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8GB Corsair VENGEANCE DDR4 2133MHz (1 x 8GB)
Graphics Card(s)
Palit GeForce GTX 1050 TI StormX
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Monitor(s) Displays
MSI Pro MP251 24.5 Inch 100Hz IPS FHD Monitor
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500GB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 16MB CACHE
Integral V Series 500GB SATA III 2.5 Inch Internal SSD
PSU
CORSAIR 350W VS SERIES™ VS-350 POWER SUPPLY
Case
STYLISH PIANO BLACK ENIGMA MICRO-ATX CASE + 2 FRONT USB
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INTEL STANDARD CPU COOLER
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DVD/BLU-RAY Drive: 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader: INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
USB Options: MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Wireless/Wired Networking: 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
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Windows 11 26100.3915
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homebuilt
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Amd Threadripper 7970X
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Gigabyte TRX50 Aero D
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128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
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Intel I9-13900K
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Asus RoG Strix Z690-E
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built in Realtek
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Asus PA329C
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Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
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Try to reinstall Ubisoft Connect App. It is outdated when grabbed from the CD-ROM and will most likely not work for registering nor logging in.
Here are the instructions for updating Ubisoft connect:
Reinstall - Update Ubisoft Connect
OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
Computer type
Laptop
Manufacturer/Model
Lenovo A485
CPU
Ryzen 7 2700U Pro
Motherboard
Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
Memory
32GB
Graphics Card(s)
iGPU Vega 10
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Realtek
Monitor(s) Displays
14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
Screen Resolution
FHD + FHD + 1440p
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Intel 660p m.2 nVME PCIe3.0 x2 512GB
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Operating System
Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
Computer type
PC/Desktop
Manufacturer/Model
Custom
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i7-7700k @4.8GHz
Motherboard
Asus PRIME Z270-A
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32GB 2x16GB 2133MHz CL15
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EVGA GTX1080Ti FTW 11GB
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Integrated
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WQHD 2560x1440
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That dialogue box is way out of date. That game is no longer available, so presumably cannot register it.
The App is now Ubisoft Connect just go here and make an Account:
Ubisoft Connect is a multi-platform ecosystem of player services and the go-to destination for your Ubisoft games.
www.ubisoft.com
This website is invaluable for old games:
www.pcgamingwiki.com
A bit of careful Googling around and contacting Ubisoft is in order.
Post #2 reference maybe useful.
The Birthdate given [1 September 2009] of installer or gamer may be an issue with some games, age may need to be 16, 18 or 21. [15years 8 months]
Last edited: May 25, 2025
OS
Win11 Pro RTM Version 24H2 Build 26100.4202
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Laptop
Manufacturer/Model
Dell Vostro 3400
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Intel Core i5 11th Gen. 2.40GHz
Memory
12GB
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256GB SSD NVMe M.2
Operating System
Win11 Pro RTM Version 24H2 Build 26100.4202
Computer type
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Dell Vostro 5890
CPU
Intel Core i5 10th Gen. 2.90GHz
Memory
16GB
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Onboard, no VGA, using a DisplayPort-to-VGA adapter
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24" Dell
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Browser
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The Birthdate given [1 September 2009] of installer or gamer may be an issue with some games, age may need to be 16, 18 or 21. [15years 8 months]
The birth date was just an example, as I didn't ant the screenshot to contain any personal information.
It looks like the Ubisoft registration dialogue box was indeed the culprit, I assumed it was up to date because upon loading it each time it would say 'updating Uplay'. So I downloaded the new Ubisoft Connect as mentioned above, and instantly could see everything had changed, for example the password requirements had changed. After successfully setting up the registration I was able to input the unique code from inside the case and add the game to the Ubisoft library. It now loads and plays with no problems.
Thanks to all that offered advice, at least it was only something simple.
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
PC Specialist
CPU
Intel Core i7 8700 CPU Processor LGA 1151
Motherboard
ASUS® H310M-A: Micro-ATX, DDR4, LGA1151, USB 3.1, SATA 6GBs
Memory
8GB Corsair VENGEANCE DDR4 2133MHz (1 x 8GB)
Graphics Card(s)
Palit GeForce GTX 1050 TI StormX
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Monitor(s) Displays
MSI Pro MP251 24.5 Inch 100Hz IPS FHD Monitor
Hard Drives
500GB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 16MB CACHE
Integral V Series 500GB SATA III 2.5 Inch Internal SSD
PSU
CORSAIR 350W VS SERIES™ VS-350 POWER SUPPLY
Case
STYLISH PIANO BLACK ENIGMA MICRO-ATX CASE + 2 FRONT USB
Cooling
INTEL STANDARD CPU COOLER
Keyboard
Advent SWT1200
Mouse
Logitech M100 Wired Mouse - Black
Browser
Google Chrome
Antivirus
Avast
Other Info
DVD/BLU-RAY Drive: 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader: INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
USB Options: MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Wireless/Wired Networking: 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
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You're welcome. Enjoy playing!
OS
Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
Computer type
Laptop
Manufacturer/Model
Lenovo A485
CPU
Ryzen 7 2700U Pro
Motherboard
Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
Memory
32GB
Graphics Card(s)
iGPU Vega 10
Sound Card
Realtek
Monitor(s) Displays
14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
Screen Resolution
FHD + FHD + 1440p
Hard Drives
Intel 660p m.2 nVME PCIe3.0 x2 512GB
PSU
65W
Keyboard
Thinkpad / Logitech MX Keys
Mouse
Logitech MX Master 2S
Internet Speed
600/300Mbit
Browser
Edge (Chromium)
Antivirus
Windows Defender
Other Info
SecureBoot: Enabled
TPM2.0: Enabled
AMD-V: Enabled
Operating System
Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
i7-7700k @4.8GHz
Motherboard
Asus PRIME Z270-A
Memory
32GB 2x16GB 2133MHz CL15
Graphics card(s)
EVGA GTX1080Ti FTW 11GB
Sound Card
Integrated
Monitor(s) Displays
32" 10-bit Asus PB328Q
Screen Resolution
WQHD 2560x1440
Hard Drives
512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
PSU
850W
Case
Fractal Design Define 7
Cooling
Noctua NH-D15 chromax.black
Mouse
Logitech MX Master 2S
Keyboard
Logitech MX Keys
Internet Speed
600/300Mbit
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Edge (Cromium)
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Windows Defender
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I used to hate using apps such as Ubisoft Connect. I then realized that once an old game was added to my library the CD for it was not needed anymore. I just put it on the shelf to collect dust.
Note even if you have to reinstall the game on the same computer or install it on another computer you just download it from your account and install it.
OS
Windows 11 Pro 24H2
Computer type
Laptop
Manufacturer/Model
ASUS TUF Gaming A15 (2022)
CPU
AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
Memory
Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)
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NVIDIA RTX 3060 Laptop (6GB RAM)
Sound Card
n/a
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15.6-inch
Screen Resolution
1920x1080 300Hz
Hard Drives
2 x Samsung 990 Evo Plus (2TB M.2 NVME SSD)
PSU
n/a
Mouse
Wireless Mouse M510
Internet Speed
2000Mbps/300Mbps
Browser
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Antivirus
Malwarebytes
Operating System
Windows 11 Pro 24H2
Computer type
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Manufacturer/Model
Custom build
CPU
AMD Ryzen 7 5700X3D
Motherboard
ASUS ROG Strix B550-F Gaming WiFi II
Memory
G.SKILL Flare X 32GB (2x16GB) DDR4
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Samsung G50D IPS 27"
Screen Resolution
1440p/180Hz
Hard Drives
2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD)
PSU
Corsair RM750x (750 watts)
Case
Cooler Master MasterCase 5
Cooling
Scythe Mugen 6
Mouse
Logitech M310 (MK540 keyboard/mouse combo)
Keyboard
Logitech K520 (MK540 keyboard/mouse combo)
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2000 Mbps down / 300 Mbps up
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Firefox, Edge, Chrome
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Malwarebytes (Premium)
Other Info
ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Easystore 20TB USB 3.0 external hard drive used with Acronis True Image 2025 backup software || HP OfficeJet Pro 6975 Printer/Scanner