HP ENVY 17T-CR0000 no sound from speakers after Windows updates; Cirrus Speaker Amps not working?


NormAtHome

Member
Local time
10:09 PM
Posts
23
OS
Windows 11
I have three friends who all bought this HP ENVY Notebook computer HP 2024 Envy 17t Amazon HP Envy 17t-CR0000, (Windows Home 23H2) that I in turn set up for them. Two of the three work fine with no problems, however one computer (after installing some Windows updates) that the speakers stopped working. When I looked into this problem it appears that in device manager disabled "Cirrus Logic Awesome Speaker Amps" and there is an error code 10 "No power to device":
2024-05-06_Device Manger.png
Properties show:
2024-05-06_Device Manger Cirrus Properties.png
The drivers tab, which in fact shows that this problem computer is using the exact same version driver as the other two working computers:
2024-05-06_Device Manger Cirrus Driver.png

Now I tried a few things before calling HP support since this was a brand spanking new computer. First I tried uninstalling the drivers but not removing the existing driver and rebooted and allowed it to just reinstall which didn't work. I then uninstalled the driver checking off the "Attempt to remove the driver for this device" and again rebooting and allowing Windows to redownload the driver from Microsoft; after doing this the device didn't have the yellow triangle / exclamation but still didn't work and when I rebooted again device manager then showed that device as disabled with the yellow triangle and the "No power to device" error.

I did Google this problem and found people wither various brands of computer i.e. Asus, Lenovo, HP etc complaining about this problem as far back as 2015 and some people claimed that a bios update fixed the problem but all three computers have the same Bios version so I'm not sure what to think about that.

I then tried to call HP and they had me install updated diagnostics we were from the bios able to test the sound and the speakers worked but when inside Windows 11 the sound again didn't work. The HP support guy said "HP doesn't offer support for this device since we do not offer drivers for it on our website" so claimed that "Windows was corrupt, you'll have to wipe and reinstall Windows to fix this problem" which for this user is a terrible inconvenience.

Aside from that as a last option, does anyone have any idea's about this problem and thing to try to get this problem fixed?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself
    CPU
    Intel 13-900K
    Motherboard
    Asus ProArt Z790 Creator Wifi
    Memory
    32gb Corsair Dominator Platinum DDR5
    Graphics Card(s)
    Zotac 3090TI AMP Extreme Holo
    Sound Card
    Realtek S1220A 7.1 Surround Sound High Definition Audio CODEC
    Monitor(s) Displays
    Asus 4K 29inch and LG Ultra Wide
    Screen Resolution
    Asus 3840z2160 LG 3440x1440
1) Run the V2 log collector > post a share link




2) Open administrative command prompt and copy and paste: (some may have been retired)

msdt.exe -id DeviceDiagnostic
msdt.exe -id AudioPlaybackDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic


Post images or share links.



3) Make free or pay backup images:

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)





Code:
Code 10 "This device cannot start. (Code 10)"
Full Error Message

"This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

Cause

Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver

In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Here is a link to the V2 log you requested V2 Log HP Notebook

msdt.exe -id DeviceDiagnostic:
20240507_Device Diagnostic.jpg
msdt.exe -id AudioPlaybackDiagnostic:
20240507_AudioPlaybackDiagnostic.jpg
msdt.exe -id PowerDiagnostic:
20240507_Power Diagnostics.jpg
FYI this a a work computer and is purposefully set to 1-Hard drive does not idle 2-Not blank the display 3-Never go to sleep

I don't see the purpose of any of those backups, for example Macrium Reflect will make an image back up which will restore the computer to the state at the time the backup was made. There's no point backing up / wiping and reinstalling Windows only to restore the image which will put the computer right back in the state it is right now.

As far as "Code 10 "This device cannot start. (Code 10)" Full Error Message "This device cannot start. Try upgrading the device drivers for this device. (Code 10)" Cause Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver

In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website."

I'd be happy to update the driver if you can provide the url for the manufacturers driver, but in fact you can't because I've already looked and the manufacturer Cirrus does not have a web site that makes a driver for this hardware available. The only available one is what you get from Microsoft and as HP already pointed out they do not provide a driver for this hardware on their website.

So what exactly is your suggestion here as to how to get this fixed because none of these diagnostics fixed the problem, Yes in device manager after the diagnostics the Cirrus Logic Awesome Speaker Amps showed as "Working":
20240507_Device Manager Working.jpg
But after a reboot that device went back to a nonworking state:
20240507_Cirrus Non working after reboot.jpg
So how can I update the driver if HP doesn't provide it and the manufacturer doesn't either?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself
    CPU
    Intel 13-900K
    Motherboard
    Asus ProArt Z790 Creator Wifi
    Memory
    32gb Corsair Dominator Platinum DDR5
    Graphics Card(s)
    Zotac 3090TI AMP Extreme Holo
    Sound Card
    Realtek S1220A 7.1 Surround Sound High Definition Audio CODEC
    Monitor(s) Displays
    Asus 4K 29inch and LG Ultra Wide
    Screen Resolution
    Asus 3840z2160 LG 3440x1440
Search for:

Code:
LastWriteTime        Size (MB) FullName                                                
-------------        --------- --------                                                
5/3/2024 11:14:39 AM    2201.8 C:\Windows\LiveKernelReports\DripsWatchdog-20240503-1114.dmp


Please zip the file > post a share link





Audio problems and the code 10 were not seen in the collected log file reports.




See if you can identify the hardware ID:







The last recorded updates were:

Code:
KB5037020 Security Update 4/10/2024 12:00:00 AM
KB5036620 Update          4/15/2024 12:00:00 AM
KB5036893 Security Update 4/15/2024 12:00:00 AM



For computers with an earlier generation Intel processor there were smart sound compatibility problems.



A backup image allows testing a clean install with new drivers and then returning to the current installation.

The cirrus driver may be available in the driverstore.







Code:
Name    Intel® Smart Sound Technology for Digital Microphones
Manufacturer    Intel(R) Corporation
Status    OK
PNP Device ID    INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_8A2E103C&REV_10EC\5&356B3754&0&0000
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\INTCDMIC.INF_AMD64_1E0AE896C464811E\INTCDMIC.SYS (10.29.0.9467, 753.34 KB (771,416 bytes), 3/15/2024 11:32 PM)
   
Name    Intel® Smart Sound Technology for Bluetooth® Audio
Manufacturer    Intel(R) Corporation
Status    OK
PNP Device ID    INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_03&DEVTYPE_00&VEN_8086&DEV_AE30&SUBSYS_8A2E103C&REV_0001\5&356B3754&0&0000
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\INTCBTAU.INF_AMD64_28A2E1DECDCF0CAE\INTCBTAU.SYS (10.29.0.9467, 872.34 KB (893,272 bytes), 3/15/2024 11:35 PM)
   
Name    Realtek High Definition Audio
Manufacturer    Realtek
Status    OK
PNP Device ID    INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8A2E&REV_1000\5&356B3754&0&0001
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\RTKVHD64.SYS (6.0.9579.1, 6.06 MB (6,352,344 bytes), 3/15/2024 11:37 PM)



Code:
csaudio    Cirrus Amp Driver    c:\windows\system32\driverstore\filerepository\csaudio.inf_amd64_9e9402676b564cdc\csaudio.sy
Code:
IRQ 1025    Cirrus Logic Awesome Speaker Amps    OK
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I don't know what exactly happened but after several reboots the speakers are now working.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself
    CPU
    Intel 13-900K
    Motherboard
    Asus ProArt Z790 Creator Wifi
    Memory
    32gb Corsair Dominator Platinum DDR5
    Graphics Card(s)
    Zotac 3090TI AMP Extreme Holo
    Sound Card
    Realtek S1220A 7.1 Surround Sound High Definition Audio CODEC
    Monitor(s) Displays
    Asus 4K 29inch and LG Ultra Wide
    Screen Resolution
    Asus 3840z2160 LG 3440x1440
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