HP Laptop - 15-ef1079nr: Has not went into a sleep mode for about a week!

jessewilliams56 · Mar 13, 2022

My HP Laptop - 15-ef1079nr that came with Windows 10 originally and was later upgraded to Windows 11 has been experiencing some sleep mode issues for I am going to guess or say about a week. It will sit idle and the screen will go black as if it is trying to go to sleep, but the power light button never goes to a flashing light indicating that it's asleep after it's been idle. The light always stays solid white. Yesterday, it got so bad that it drained my battery instantly which I had to plug the charger up to it. I changed internet providers, so I don't know if changing the wireless networks have something to do with or not.

Help is appreciated!

- Jesse Williams

The-Hive · Mar 13, 2022

Have you re-checked the power options in Control Panel>Power Options and check all the options on the left, even if they don't seem relevant especially the top and bottom options.

jessewilliams56 · Mar 13, 2022

The-Hive said:
Have you re-checked the power options in Control Panel>Power Options and check all the options on the left, even if they don't seem relevant especially the top and bottom options.

Yes I have. Nothing looks wrong. It says it's on HP Recommended. I will post a screenshot of the power options window.

The-Hive · Mar 13, 2022

Just a thought as there are so many options hidden away there.

glasskuter · Mar 13, 2022

Please open a command prompt as administrator and type powercfg -a and post a screenshot of results.

zbook · Mar 13, 2022

Please run the V2 log collector and post a share link into this thread:

V2 Log Collector

V2 Log collector for collecting files to diagnose Windows 10+ BSOD problems. https://www.elevenforum.com/resources/v2-log-collector.1/download

www.elevenforum.com

jessewilliams56 · Mar 13, 2022

The-Hive said:
Have you re-checked the power options in Control Panel>Power Options and check all the options on the left, even if they don't seem relevant especially the top and bottom options.

jessewilliams56 · Mar 13, 2022

glasskuter said:
Please open a command prompt as administrator and type powercfg -a and post a screenshot of results.

@glasskuter

jessewilliams56 · Mar 13, 2022

zbook said:
Please run the V2 log collector and post a share link into this thread:

V2 Log Collector

V2 Log collector for collecting files to diagnose Windows 10+ BSOD problems. https://www.elevenforum.com/resources/v2-log-collector.1/download

www.elevenforum.com

@zbook:

The-Hive · Mar 13, 2022

Try what @glasskuter said, otherwise go up one level from the screenshot and check all the other options

jessewilliams56 · Mar 13, 2022

The-Hive said:
Try what @glasskuter said, otherwise go up one level from the screenshot and check all the other options

What do you mean by going up one level from the screenshot and checking all other options?

Winuser · Mar 13, 2022

@jessewilliams56, have you checked in Device Manager to see if there is an update for the videocard driver? I know from past experience that everytime I had a problem with my computers going into sleep mode it was caused by the videocard driver.

zbook · Mar 13, 2022

Please perform the following steps:

1) Run the McAfee uninstall tool:

https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view

https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

2) Download and install HP Support Assistant 9: (perform updates)

HP Support Assistant | HP® Support

For automated fixes, personalized support, and automatic updates, try HP Support Assistant today.

support.hp.com

3) Upgrade the HP UEFI Hardware diagnostics: 8.3 > 8.5

HP PC Hardware Diagnostics | HP® Support

Learn how to isolate and identity hardware issues on your computer by running HP PC Hardware Diagnostics. Download HP PC Hardware Diagnostics today!

support.hp.com

https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138354.exe

4) Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread.

5) Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information for each Microsoft Windows troubleshooter.

For any fixes or error messages or codes please post share links into this thread.

Code:

Event[2269]
  Log Name: System
  Source: mfehidk
  Date: 2022-02-26T18:11:49.8790000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspinstall.exe pid (9392) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.

Code:

Event[4124]
  Log Name: System
  Source: mfehidk
  Date: 2022-03-07T09:09:58.1920000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspuninstall.exe pid (1280) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.

Code:

Event[5546]
  Log Name: System
  Source: Microsoft-Windows-Bits-Client
  Date: 2022-03-12T22:01:38.6950000Z
  Event ID: 16392
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Jesse-Laptop
  Description:
The BITS service failed to start.  Error 0x8007045B.

jessewilliams56 · Mar 13, 2022

zbook said:
Please perform the following steps:

1) Run the McAfee uninstall tool:

https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view

https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

2) Download and install HP Support Assistant 9: (perform updates)

HP Support Assistant | HP® Support

For automated fixes, personalized support, and automatic updates, try HP Support Assistant today.

support.hp.com

3) Upgrade the HP UEFI Hardware diagnostics: 8.3 > 8.5

HP PC Hardware Diagnostics | HP® Support

Learn how to isolate and identity hardware issues on your computer by running HP PC Hardware Diagnostics. Download HP PC Hardware Diagnostics today!

support.hp.com

https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138354.exe

4) Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread.

5) Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information for each Microsoft Windows troubleshooter.

For any fixes or error messages or codes please post share links into this thread.

Code:

Event[2269] Log Name: System Source: mfehidk Date: 2022-02-26T18:11:49.8790000Z Event ID: 514 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Jesse-Laptop Description: Process **\mccspinstall.exe pid (9392) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.

Code:

Event[4124] Log Name: System Source: mfehidk Date: 2022-03-07T09:09:58.1920000Z Event ID: 514 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Jesse-Laptop Description: Process **\mccspuninstall.exe pid (1280) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.

Code:

Event[5546] Log Name: System Source: Microsoft-Windows-Bits-Client Date: 2022-03-12T22:01:38.6950000Z Event ID: 16392 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Jesse-Laptop Description: The BITS service failed to start. Error 0x8007045B.

@zbook: On it now! Sorry, wasn't feeling well earlier so I took a nap. That's why I am a little late in replying to you.

Now, I have to have my McAfee antivirus. So, is it going to hurt to reinstall it afterwards? I know a lot of people say having one is a waste of money now a days. But when you have one offered for free from your ISP, it isn't a waste of money. I think it is very good to have an active and updated antivirus program on any computer.

jessewilliams56 · Mar 13, 2022

jessewilliams56 said:
@zbook: On it now! Sorry, wasn't feeling well earlier so I took a nap. That's why I am a little late in replying to you.

Now, I have to have my McAfee antivirus. So, is it going to hurt to reinstall it afterwards? I know a lot of people say having one is a waste of money now a days. But when you have one offered for free from your ISP, it isn't a waste of money. I think it is very good to have an active and updated antivirus program on any computer.

Also, to add. My McAfee antivirus is provided by CenturyLink. Is there a tool from their website to remove it?

jessewilliams56 · Mar 13, 2022

Winuser said:
@jessewilliams56, have you checked in Device Manager to see if there is an update for the videocard driver? I know from past experience that everytime I had a problem with my computers going into sleep mode it was caused by the videocard driver.

@Winuser, I will check. I usually get driver updates delivered to me via Windows Update. But I haven't had any lately.

zbook · Mar 13, 2022

Please uninstall and reinstall Mcafee

jessewilliams56 · Mar 13, 2022

zbook said:
Please perform the following steps:

1) Run the McAfee uninstall tool:

https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view

https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

2) Download and install HP Support Assistant 9: (perform updates)

HP Support Assistant | HP® Support

For automated fixes, personalized support, and automatic updates, try HP Support Assistant today.

support.hp.com

3) Upgrade the HP UEFI Hardware diagnostics: 8.3 > 8.5

HP PC Hardware Diagnostics | HP® Support

Learn how to isolate and identity hardware issues on your computer by running HP PC Hardware Diagnostics. Download HP PC Hardware Diagnostics today!

support.hp.com

https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138354.exe

4) Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread.

5) Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information for each Microsoft Windows troubleshooter.

For any fixes or error messages or codes please post share links into this thread.

Code:

Event[2269] Log Name: System Source: mfehidk Date: 2022-02-26T18:11:49.8790000Z Event ID: 514 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Jesse-Laptop Description: Process **\mccspinstall.exe pid (9392) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.

Code:

Event[4124] Log Name: System Source: mfehidk Date: 2022-03-07T09:09:58.1920000Z Event ID: 514 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Jesse-Laptop Description: Process **\mccspuninstall.exe pid (1280) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.

Code:

Event[5546] Log Name: System Source: Microsoft-Windows-Bits-Client Date: 2022-03-12T22:01:38.6950000Z Event ID: 16392 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Jesse-Laptop Description: The BITS service failed to start. Error 0x8007045B.

@zbook:

From 4) Run:

Microsoft Windows 11 Home Version 21H2 (OS Build 22000.556)

==================================================================

Started on Sun 03/13/2022 at 18:09:30.66

[SFC /ScanNow]

Beginning system scan. This process will take some time.

Results:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Sun 03/13/2022 at 18:11:44.43

[DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.556

No component store corruption detected.

The operation completed successfully.

==================================================================

Started on Sun 03/13/2022 at 18:13:36.65

[DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.556

The restore operation completed successfully.

The operation completed successfully.

==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Sun 03/13/2022 at 18:15:24.73

[ChkDsk /Scan]

The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
685312 file records processed.
File verification completed.
Phase duration (File record verification): 5.93 seconds.
33001 large file records processed.
Phase duration (Orphan file record recovery): 19.16 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.06 milliseconds.

Stage 2: Examining file name linkage ...
12861 reparse records processed.
861380 index entries processed.
Index verification completed.
Phase duration (Index verification): 9.76 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 2.08 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.71 milliseconds.
12861 reparse records processed.
Phase duration (Reparse point and Object ID verification): 34.24 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 99.33 milliseconds.
88035 data files processed.
Phase duration (Data attribute verification): 0.10 milliseconds.
CHKDSK is verifying Usn Journal...
40149208 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 181.30 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.

249152511 KB total disk space.
49079040 KB in 249478 files.
202828 KB in 88036 indexes.
0 KB in bad sectors.
816351 KB in use by the system.
65536 KB occupied by the log file.
199054292 KB available on disk.

4096 bytes in each allocation unit.
62288127 total allocation units on disk.
49763573 allocation units available on disk.
Total duration: 18.11 seconds (18119 ms).

==================================================================

Started on Sun 03/13/2022 at 18:15:47.87

AutoReboot

TRUE

==================================================================

[Set AutoReboot = False]

Updating property(s) of '\\JESSE-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================

AutoReboot

FALSE

==================================================================

DebugInfoType

7

==================================================================

[Set DebugInfoType = 7]

Updating property(s) of '\\JESSE-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================

DebugInfoType

7

==================================================================

[WMIC PageFile list]

AllocatedBaseSize=2176
CurrentUsage=214
Description=C:\pagefile.sys
InstallDate=20211007211353.988457-360
Name=C:\pagefile.sys
PeakUsage=214
Status=
TempPageFile=FALSE

==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[Set AutomaticManagedPagefile = True]

Updating property(s) of '\\JESSE-LAPTOP\ROOT\CIMV2:Win32_ComputerSystem.Name="JESSE-LAPTOP"'
Property(s) update successful.
==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier {badmemory}

==================================================================

Finished on Sun 03/13/2022 at 18:15:49.95
It took 6 minutes and 19 seconds to complete the operations.

jessewilliams56 · Mar 13, 2022

5) From the Diagnostic Commands using Command Prompt.

jessewilliams56 · Mar 13, 2022

@zbook: When I ran the tune-up bat, it copied and pasted the results into the Notepad. But it said at the very end of the results, the following:

[BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier {badmemory}

Does this mean that my RAM - Memory is bad? The computer is still under warranty. So, if that's the case, I can contact HP and have them replace/repair it.

HP Laptop - 15-ef1079nr: Has not went into a sleep mode for about a week!

Well-known member

My Computers

The First Three Star Guru

My Computers

Well-known member

My Computers

The First Three Star Guru

My Computers

Well-known member

My Computers

Well-known member

My Computer

Well-known member

Attachments

My Computers

Well-known member

Attachments

My Computers

Well-known member

Attachments

My Computers

The First Three Star Guru

My Computers

Well-known member

My Computers

Well-known member

My Computers

Well-known member

My Computer

Well-known member

My Computers

Well-known member

My Computers

Well-known member

My Computers

Well-known member

My Computer

Well-known member

Attachments

My Computers

Well-known member

My Computers

Well-known member

My Computers

Similar threads