HP Laptop - 15-ef1079nr: Has not went into a sleep mode for about a week!


jessewilliams56

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My HP Laptop - 15-ef1079nr that came with Windows 10 originally and was later upgraded to Windows 11 has been experiencing some sleep mode issues for I am going to guess or say about a week. It will sit idle and the screen will go black as if it is trying to go to sleep, but the power light button never goes to a flashing light indicating that it's asleep after it's been idle. The light always stays solid white. Yesterday, it got so bad that it drained my battery instantly which I had to plug the charger up to it. I changed internet providers, so I don't know if changing the wireless networks have something to do with or not.

Help is appreciated!

- Jesse Williams
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

The-Hive

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Have you re-checked the power options in Control Panel>Power Options and check all the options on the left, even if they don't seem relevant especially the top and bottom options.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

jessewilliams56

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Have you re-checked the power options in Control Panel>Power Options and check all the options on the left, even if they don't seem relevant especially the top and bottom options.
Yes I have. Nothing looks wrong. It says it's on HP Recommended. I will post a screenshot of the power options window.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

The-Hive

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Just a thought as there are so many options hidden away there.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

glasskuter

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Windows 11 Pro 21H2 22000.778
Please open a command prompt as administrator and type powercfg -a and post a screenshot of results.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

zbook

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Please run the V2 log collector and post a share link into this thread:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

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Have you re-checked the power options in Control Panel>Power Options and check all the options on the left, even if they don't seem relevant especially the top and bottom options.
Screenshot 2022-03-13 155149.png
 

Attachments

  • Screenshot 2022-03-13 155306.png
    Screenshot 2022-03-13 155306.png
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My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

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  • CMD POWERCFG -A.png
    CMD POWERCFG -A.png
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Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

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Please run the V2 log collector and post a share link into this thread:

@zbook:
 

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  • JESSE-LAPTOP-(2022-03-13_15-58-52).zip
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My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

The-Hive

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7,392
Location
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Windows 11 Pro
Try what @glasskuter said, otherwise go up one level from the screenshot and check all the other options
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

jessewilliams56

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Windows 11 Home 64-bit
Try what @glasskuter said, otherwise go up one level from the screenshot and check all the other options
What do you mean by going up one level from the screenshot and checking all other options?
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

Winuser

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@jessewilliams56, have you checked in Device Manager to see if there is an update for the videocard driver? I know from past experience that everytime I had a problem with my computers going into sleep mode it was caused by the videocard driver.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

zbook

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Please perform the following steps:

1) Run the McAfee uninstall tool:




2) Download and install HP Support Assistant 9: (perform updates)




3) Upgrade the HP UEFI Hardware diagnostics: 8.3 > 8.5




4) Run:


Post a share link into this thread.



5) Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information for each Microsoft Windows troubleshooter.

For any fixes or error messages or codes please post share links into this thread.



Code:
Event[2269]
  Log Name: System
  Source: mfehidk
  Date: 2022-02-26T18:11:49.8790000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspinstall.exe pid (9392) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.


Code:
Event[4124]
  Log Name: System
  Source: mfehidk
  Date: 2022-03-07T09:09:58.1920000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspuninstall.exe pid (1280) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.


Code:
Event[5546]
  Log Name: System
  Source: Microsoft-Windows-Bits-Client
  Date: 2022-03-12T22:01:38.6950000Z
  Event ID: 16392
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Jesse-Laptop
  Description:
The BITS service failed to start.  Error 0x8007045B.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

Active member
VIP
Thread Starter
Local time
8:40 AM
Posts
151
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
Please perform the following steps:

1) Run the McAfee uninstall tool:




2) Download and install HP Support Assistant 9: (perform updates)




3) Upgrade the HP UEFI Hardware diagnostics: 8.3 > 8.5




4) Run:


Post a share link into this thread.



5) Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information for each Microsoft Windows troubleshooter.

For any fixes or error messages or codes please post share links into this thread.



Code:
Event[2269]
  Log Name: System
  Source: mfehidk
  Date: 2022-02-26T18:11:49.8790000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspinstall.exe pid (9392) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.


Code:
Event[4124]
  Log Name: System
  Source: mfehidk
  Date: 2022-03-07T09:09:58.1920000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspuninstall.exe pid (1280) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.


Code:
Event[5546]
  Log Name: System
  Source: Microsoft-Windows-Bits-Client
  Date: 2022-03-12T22:01:38.6950000Z
  Event ID: 16392
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Jesse-Laptop
  Description:
The BITS service failed to start.  Error 0x8007045B.
@zbook: On it now! Sorry, wasn't feeling well earlier so I took a nap. That's why I am a little late in replying to you.

Now, I have to have my McAfee antivirus. So, is it going to hurt to reinstall it afterwards? I know a lot of people say having one is a waste of money now a days. But when you have one offered for free from your ISP, it isn't a waste of money. I think it is very good to have an active and updated antivirus program on any computer.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

Active member
VIP
Thread Starter
Local time
8:40 AM
Posts
151
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
@zbook: On it now! Sorry, wasn't feeling well earlier so I took a nap. That's why I am a little late in replying to you.

Now, I have to have my McAfee antivirus. So, is it going to hurt to reinstall it afterwards? I know a lot of people say having one is a waste of money now a days. But when you have one offered for free from your ISP, it isn't a waste of money. I think it is very good to have an active and updated antivirus program on any computer.
Also, to add. My McAfee antivirus is provided by CenturyLink. Is there a tool from their website to remove it?
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

Active member
VIP
Thread Starter
Local time
8:40 AM
Posts
151
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
@jessewilliams56, have you checked in Device Manager to see if there is an update for the videocard driver? I know from past experience that everytime I had a problem with my computers going into sleep mode it was caused by the videocard driver.
@Winuser, I will check. I usually get driver updates delivered to me via Windows Update. But I haven't had any lately.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

zbook

Well-known member
Power User
VIP
Local time
8:40 AM
Posts
1,086
OS
Windows 10
Please uninstall and reinstall Mcafee
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

jessewilliams56

Active member
VIP
Thread Starter
Local time
8:40 AM
Posts
151
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
Please perform the following steps:

1) Run the McAfee uninstall tool:




2) Download and install HP Support Assistant 9: (perform updates)




3) Upgrade the HP UEFI Hardware diagnostics: 8.3 > 8.5




4) Run:


Post a share link into this thread.



5) Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

Click view detailed information for each Microsoft Windows troubleshooter.

For any fixes or error messages or codes please post share links into this thread.



Code:
Event[2269]
  Log Name: System
  Source: mfehidk
  Date: 2022-02-26T18:11:49.8790000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspinstall.exe pid (9392) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.


Code:
Event[4124]
  Log Name: System
  Source: mfehidk
  Date: 2022-03-07T09:09:58.1920000Z
  Event ID: 514
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Jesse-Laptop
  Description:
Process **\mccspuninstall.exe pid (1280) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.


Code:
Event[5546]
  Log Name: System
  Source: Microsoft-Windows-Bits-Client
  Date: 2022-03-12T22:01:38.6950000Z
  Event ID: 16392
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Jesse-Laptop
  Description:
The BITS service failed to start.  Error 0x8007045B.
@zbook:

From 4) Run:

Microsoft Windows 11 Home Version 21H2 (OS Build 22000.556)

==================================================================

Started on Sun 03/13/2022 at 18:09:30.66

[SFC /ScanNow]

Beginning system scan. This process will take some time.

Results:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Sun 03/13/2022 at 18:11:44.43

[DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.556

No component store corruption detected.

The operation completed successfully.

==================================================================

Started on Sun 03/13/2022 at 18:13:36.65

[DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22000.1

Image Version: 10.0.22000.556

The restore operation completed successfully.

The operation completed successfully.

==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Sun 03/13/2022 at 18:15:24.73

[ChkDsk /Scan]

The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
685312 file records processed.
File verification completed.
Phase duration (File record verification): 5.93 seconds.
33001 large file records processed.
Phase duration (Orphan file record recovery): 19.16 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.06 milliseconds.

Stage 2: Examining file name linkage ...
12861 reparse records processed.
861380 index entries processed.
Index verification completed.
Phase duration (Index verification): 9.76 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 2.08 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.71 milliseconds.
12861 reparse records processed.
Phase duration (Reparse point and Object ID verification): 34.24 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 99.33 milliseconds.
88035 data files processed.
Phase duration (Data attribute verification): 0.10 milliseconds.
CHKDSK is verifying Usn Journal...
40149208 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 181.30 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.

249152511 KB total disk space.
49079040 KB in 249478 files.
202828 KB in 88036 indexes.
0 KB in bad sectors.
816351 KB in use by the system.
65536 KB occupied by the log file.
199054292 KB available on disk.

4096 bytes in each allocation unit.
62288127 total allocation units on disk.
49763573 allocation units available on disk.
Total duration: 18.11 seconds (18119 ms).

==================================================================

Started on Sun 03/13/2022 at 18:15:47.87

AutoReboot

TRUE

==================================================================

[Set AutoReboot = False]

Updating property(s) of '\\JESSE-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================

AutoReboot

FALSE

==================================================================

DebugInfoType

7

==================================================================

[Set DebugInfoType = 7]

Updating property(s) of '\\JESSE-LAPTOP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================

DebugInfoType

7

==================================================================

[WMIC PageFile list]

AllocatedBaseSize=2176
CurrentUsage=214
Description=C:\pagefile.sys
InstallDate=20211007211353.988457-360
Name=C:\pagefile.sys
PeakUsage=214
Status=
TempPageFile=FALSE

==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[Set AutomaticManagedPagefile = True]

Updating property(s) of '\\JESSE-LAPTOP\ROOT\CIMV2:Win32_ComputerSystem.Name="JESSE-LAPTOP"'
Property(s) update successful.
==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier {badmemory}

==================================================================

Finished on Sun 03/13/2022 at 18:15:49.95
It took 6 minutes and 19 seconds to complete the operations.
 

Attachments

  • Tuneup.log
    5.9 KB · Views: 1

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

Active member
VIP
Thread Starter
Local time
8:40 AM
Posts
151
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
5) From the Diagnostic Commands using Command Prompt.

Device Diagnostic Command.png

Power Diagnostic Command.png

Windows Update Diagnostic Command.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe

jessewilliams56

Active member
VIP
Thread Starter
Local time
8:40 AM
Posts
151
Location
Pell City, Alabama USA
OS
Windows 11 Home 64-bit
@zbook: When I ran the tune-up bat, it copied and pasted the results into the Notepad. But it said at the very end of the results, the following:


[BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier {badmemory}

Does this mean that my RAM - Memory is bad? The computer is still under warranty. So, if that's the case, I can contact HP and have them replace/repair it.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo IdeaCentre 5 14ARE05
    CPU
    AMD Ryzen 3 4300G
    Motherboard
    LENOVO 3728 (AM4)
    Memory
    8 GB
    Graphics Card(s)
    Radeon Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 23es
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA)
    119GB SAMSUNG MZALQ128HBHQ-000L1 (SSD)
    Keyboard
    Lenovo Wired Keyboard
    Mouse
    Logitech
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
  • Operating System
    Windows 10 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP Laptop - 15-ef107nr
    CPU
    AMD Ryzen 3 - Picasso 12nm Technology
    Motherboard
    HP 8706 (FP5)
    Memory
    8 GB Single-Channel @1197MHz (17-17-17-39)
    Graphics card(s)
    2048 ATI AMD Radeon Graphics (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1366x768@60Hz)
    Screen Resolution
    15.6"
    Hard Drives
    238 GB SK hynix BC511 HFM 256GDJTNI-82A0A
    Mouse
    Logitech M325 Wireless Mouse
    Internet Speed
    100 Mbps
    Browser
    Microsoft Edge
    Antivirus
    McAfee LiveSafe
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