I have a Dell laptop and a wireless Dell keyboard


IvanDrago

Member
Local time
11:25 PM
Posts
23
OS
Windows 11 Pro
When I type on the wireless keyboard, sometimes when I press a key, the letter doesn't appear as if the keys are sticking even though they are not sticking.

The keyboard on the laptop is no problem, so it's the wireless keyboard. I recently downloaded some updates and that didn't fix the problem.

Is there a way I can "reset" the keyboard or something?

What is causing this and how do I fix this?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9520
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    0MWGD4 A00
    Memory
    32.0 GB (31.7 GB usable)
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Laptop GPU
    Monitor(s) Displays
    Dell XPS 15 LGD06B3 Display
    Hard Drives
    NVMe PC SN810 NVMe WDC 512GB
    Keyboard
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Mouse
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Antivirus
    McAfee
Do you have a USB "receiver" for that keyboard, plugged into the laptop? Have you tried moving it to another USB port?
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
When I type on the wireless keyboard, sometimes when I press a key, the letter doesn't appear
Is the wireless keyboard's battery fully charged?
Are you certain that you are pressing the key all the way down?
Is the problem happening for some keys or all keys?
Have you tried cleaning underneath the key in case the problem is caused by fluff underneath them that's stopping them being pressed all the way down despite feeling to you like they have been? [I use the long-haired end of my electric shaver brush for this.]


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Do you have a USB "receiver" for that keyboard, plugged into the laptop? Have you tried moving it to another USB port?

It seems like everything is working ok now, so I have no idea what fixed this problem. Just to be sure, I moved the receiver to another USB port.

Thank you for that suggestion.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9520
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    0MWGD4 A00
    Memory
    32.0 GB (31.7 GB usable)
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Laptop GPU
    Monitor(s) Displays
    Dell XPS 15 LGD06B3 Display
    Hard Drives
    NVMe PC SN810 NVMe WDC 512GB
    Keyboard
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Mouse
    Dell Premier Multi-Device Wireless Keyboard and Mouse – KM7321W
    Antivirus
    McAfee

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together

Latest Support Threads

Back
Top Bottom