Installation failed in SAFE_OS phase with an error during BOOT operation 0xC1900101 0x20017

achilles

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Hello all



I'm trying to upgrade my laptop from Windows 10 21H1 19043.1320 to Win11. However the above error persists. I'll give a list of things tried till date

1)Tried to upgrade via WU, downloaded ISO file and bootable USB. The last one didn't allow me to upgrade, only fresh install permitted hence cancelled.

2)Disabled Secure Boot

3)Removed Kaspersky Antivirus

4)Ran DISM, SFC and chkdsk

5)Enabled certain services as automatic (after doing some research)

6)Checked Device Manager and no red flags there, no driver updates available via WU or Lenovo




There is sufficient disk space and all requirements are met. WU is saying the PC is eligible for the update. This error is driving me nuts. Please help.
 
Windows Build/Version
Windows 10 21H1 19043.1320

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

achilles

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I read a related thread asking me to download 2 files for logs but registration to Windows 10 forum is closed and I cannot download it
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

FreeBooter

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An error that begins with 0xC1900101 is usually a driver error.

SetupDiag is a new tool to help you isolate the root cause of an upgrade failure.



Make sure that your device has enough space
Run Windows Update a few times
Check third-party drivers and download any updates
Unplug extra hardware
Check Device Manager for errors
Remove third-party security software
Repair hard-drive errors
Do a clean restart into Windows
Restore and repair system files



Unplug any nonessential hardware devices. These could include headphones, printers, scanners speakers, USB flash drives, and external hard drives.

If you’re using a laptop and it’s plugged in to a docking station, undock it.


Check third-party drivers and download any updates. You can find third-party drivers and installation instructions for any hardware you’ve added to your device on the manufacturer’s website.



 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    HP Pavilion Gaming Desktop TG01-2019nt
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

achilles

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Thank you for your reply...I've done all of the things you've suggested. There's nothing in WU/no errors in Device Manager/no HDD errors/DISM and SFC is perfect. I'm attaching the SetupDiag log
 

Attachments

  • SetupDiagResults.txt
    2.9 KB · Views: 1

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

FreeBooter

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Outdated drivers can cause this problem to appear, so it’s recommended to update them. Visit your computer manufacturer website to update drivers.

Sometimes outdated BIOS can cause this issue to appear, and in order to fix it, you need to flash your BIOS and install the latest version.


Updating your BIOS is an advanced and somewhat risky procedure that can cause irreversible damage to your PC if you’re not careful.
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    HP Pavilion Gaming Desktop TG01-2019nt
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

Hazel123

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Could you back up files and do a clean install? Did you do a system image before trying to install 11?
 

My Computers

System One System Two

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 3
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender

achilles

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Outdated drivers can cause this problem to appear, so it’s recommended to update them. Visit your computer manufacturer website to update drivers.

Sometimes outdated BIOS can cause this issue to appear, and in order to fix it, you need to flash your BIOS and install the latest version.


Updating your BIOS is an advanced and somewhat risky procedure that can cause irreversible damage to your PC if you’re not careful.
Drivers and BIOS is updated..checked via different means
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

achilles

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Could you back up files and do a clean install? Did you do a system image before trying to install 11?
I guess I'm headed towards a clean install as I'm unable to isolate the problem. Will back up and go ahead with it. Should I disable secure boot for the clean install? I haven't done a system image
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

Try3

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6:12 AM
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200
Location
The proper part of London

My Computer

System One

  • Operating System
    Windows 11 Home x64 Version 21H2 Build 22000.194

achilles

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How are you trying to do the upgrade?

Denis
Tried first via WU which rolled back. Then via an ISO image which also failed. Tried with a bootable USB but it only allows a clean install.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

achilles

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11:42 AM
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14

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

Try3

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Location
The proper part of London
I'm upgrading from Win10 to 11...repair install is not applicable here I guess
A Repair install is exactly how you ought to be doing it.
That's how I did it and how many others have done it.

I still do not understand what you have actually been trying. You mentioned using an ISO - well, that sounds like the Repair install procedure.

Best of luck,
Denis
 

My Computer

System One

  • Operating System
    Windows 11 Home x64 Version 21H2 Build 22000.194

achilles

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11:42 AM
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A Repair install is exactly how you ought to be doing it.
That's how I did it and how many others have done it.

I still do not understand what you have actually been trying. You mentioned using an ISO - well, that's the Repair install procedure.

Best of luck,
Denis
I downloaded the official ISO from MS..ran it...did all the steps as shown in the screenshots...the installation reaches 100% every time and the computer reboots. Then the system boots back into Windows 10 with a rollback...and a window shows up on the screen with the error code as mentioned earlier. I've tried all the available solutions on the internet as mentioned in points 1-6. Have posted the SetupDiag log here as suggested by another member. Nothing seems to work though.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

Try3

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6:12 AM
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200
Location
The proper part of London
 

My Computer

System One

  • Operating System
    Windows 11 Home x64 Version 21H2 Build 22000.194

achilles

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11:42 AM
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T
Thanks Denis for your help..I'll most likely do a clean install now..
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

zbook

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0xC1900101-0x20017

Please run the V2 log collector:


If your able to logon to Ten Forums please run and post results for these scripts:

Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.
DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.
Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

For share links please use one drive, drop box, or google drive.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

achilles

New member
Thread Starter
Local time
11:42 AM
Posts
14
0xC1900101-0x20017

Please run the V2 log collector:


If your able to logon to Ten Forums please run and post results for these scripts:

Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.
DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.
Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

For share links please use one drive, drop box, or google drive.
I'm attaching the ZIP file created by V2 log collector. I've no access to Ten Forums, registrations are closed and it is redirecting me to some new forum
 

Attachments

  • LAPTOP-1I80RJOG-(2021-11-06_12-38-35).zip
    1.4 MB · Views: 1

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

zbook

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210
What's happening with:
wondershare.com
rosettastone.com
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

achilles

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Thread Starter
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11:42 AM
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What's happening with:
wondershare.com
rosettastone.com
One is a video editing software and the other is language learning. Not using them now TBH
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad S340 14IILU 81VV
    CPU
    Core i3 1005G1
    Memory
    8GB

zbook

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1) Please reset the hosts file: Reset Hosts file back to default in Windows

2) Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /restorehealth
chkdsk /scan
reagentc /info
reagentc /enable
reagentc /info


Post images of the commands with results into this thread.
For share links please use one drive, drop box, or google drive.


These can be copied and pasted all at one time:

wmic recoveros set autoreboot = false
wmic recoveros set debuginfotype = 7
wmic recoveros get autoreboot
wmic recoveros get debuginfotype
wmic computersystem where name="%computername% set automaticmanagedpagefile=true
wmic computersystem where name="%computername%" get automaticmanagedpagefile
bcdedit /enum {badmemory}

Post images of the commands with results into this thread.
For share links please use one drive, drop box, or google drive.
 

My Computer

System One

  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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