Intel Core 13th and 14th Gen Boxed Desktop Processor Warranty Update

HRPuffnstuff · Aug 2, 2024

I came back to intel because of amd's lackluster validation process which led to lots of instability with their cpu's and gpu's in the past and now this. I hope they do make good for those affected seeing they are in the midst of record losses.

Steve C · Aug 3, 2024

I'm covered anyway under UK law for 6 years for manufacturing defects already admitted by Intel whatever Intel say.

abactuon · Aug 3, 2024

I wish they'd cut their prices in half. Then I'd buy the i9-14900K.

HRPuffnstuff · Aug 3, 2024

Speaking of Intel's warranty just look at this guy's experience.

Intel customer bemoans CPU RMA process — furious owner says Intel claims brand new Core i9-14900K chips purchased from Amazon and Micro Center are fake

The RMA drama begins.

www.tomshardware.com

Scott · Aug 7, 2024

HRPuffnstuff said:
Speaking of Intel's warranty

Looks like they went ahead and extended ours.

Online Case Management Lightning

supporttickets.intel.com

HRPuffnstuff · Aug 7, 2024

Yessir it appears that they have extended my 13900K.

Estimated warranty expiration:
2028/02/28 (Current)

BrianInEngland · Aug 7, 2024

HRPuffnstuff said:
Speaking of Intel's warranty just look at this guy's experience.

Intel customer bemoans CPU RMA process — furious owner says Intel claims brand new Core i9-14900K chips purchased from Amazon and Micro Center are fake

The RMA drama begins.

www.tomshardware.com

The UK has much stronger consumer protection laws.
Most cases there's no need to do an RMA to the manufacturer, the retailer has to take responsibility.
The retailer has to prove the goods AREN'T faulty rather than the buyer proving they are.
Any arguments, a quick call to the bank for a chargeback request normally gets a refund anyway - credit card payments are covered legally as well

Brink · Aug 7, 2024

Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors

Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on Intel Core 13th/14th desktop processors, please see below for additional details on the program. Intel Core 13th/14th Gen Desktop Boxed/Tray CPUs The...

community.intel.com

Steve C · Aug 7, 2024

Intel have extended the warranty on my i7-14700K CPU to 14 May 28. However this is trumped by UK consumer law protecting me for 6 years until April 2029.

PerpetualCycle · Aug 7, 2024

Well, the list that Shawn posted in the update did not include 13900KS or 14900KS processors, but on their warranty page, it said my warranty is until January 2029 (I bought it the beginning of 2024).

So i9 KS processors appear to be covered as well.

BamaInArk · Aug 7, 2024

These warranty extensions won't matter if Intel just denies the warranty claim. Which is something they seem to have been doing recently.

bobkn · Aug 7, 2024

BamaInArk said:
These warranty extensions won't matter if Intel just denies the warranty claim. Which is something they seem to have been doing recently.

Based on a personal experience, Intel may deny a warranty claim if you admit to using a RAM frequency above their specified maximum for the CPU. (Example: DDR5 5600 for an I9-14900K.)

Marcus Vinicus · Aug 7, 2024

bobkn said:
Based on a personal experience, Intel may deny a warranty claim if you admit to using a RAM frequency above their specified maximum for the CPU. (Example: DDR5 5600 for an I9-14900K.)

Warranty Guide for Intel® Processors

Explains warranty information for Intel® Processors and thermal solutions, how to check warranty eligibility, and related information.

www.intel.com

This from Intel on the page linked above.

Usage of overclocking and Intel® XMP and warranty Info
Altering clock frequency or voltage may void any product warranties and reduce stability, security, performance, and life of the processor and other components. Check with system and component manufacturers for details.

bobkn · Aug 7, 2024

Marcus Vinicus said:
Warranty Guide for Intel® Processors

Explains warranty information for Intel® Processors and thermal solutions, how to check warranty eligibility, and related information.

www.intel.com

This from Intel on the page linked above.

The link could be more explicit about the use of XMP.

The use of XMP for the RAM settings doesn't involve raising the bus clock frequency or the CPU multiplier (for unlocked CPUs). I don't know whether it still voids the warranty.

thecaretaker · Aug 7, 2024

Please excuse my lack of knowledge, but am I correct that this issue doesn't affect 'F' labelled processors like my Intel Core i9 13900F?

Marcus Vinicus · Aug 7, 2024

thecaretaker said:
Please excuse my lack of knowledge, but am I correct that this issue doesn't affect 'F' labelled processors like my Intel Core i9 13900F?

It is in Intel's list in the top post on this thread.

Marcus Vinicus · Aug 7, 2024

bobkn said:
The link could be more explicit about the use of XMP.

The use of XMP for the RAM settings doesn't involve raising the bus clock frequency or the CPU multiplier (for unlocked CPUs). I don't know whether it still voids the warranty.

The clause in the warranty information I quoted above reads to me like legal mumbo jumbo to give Intel an easy out for warranty/RMA claims. It is I think purposely a bit vague in the wording.

HRPuffnstuff · Aug 7, 2024

I think that Intel has shot themselves in the foot in a bad way and if AMD can actually take advantage of it with their latest processors they stand to permanently increase their slice of the pie.

However, if today's unveiling of the 9700x is anything they've already stumbled out the tavern door and hit their heads on the curb. I long for the days when Intel said here's my overpriced pentium and AMD said hold my beer and the 5x86 appeared.