Solved Issues with wireless headphone connectivity


lone_wolf32

Member
Local time
4:47 AM
Posts
21
OS
11
I have two sets of wireless headphones, one from jabra, one from epos/sennheiser and an asus BT dongle.
I have used them for a long time on this installation of windows and they worked fine.

But now they wont connect properly.
When i turn the headphones on they connect immediately as they are already paired and the bluetooth tray area shows them connected and after a while they disconnect. If it try to connect manually same behavior. Trying to play anything doesnt work. If i go to the sound dialog it shows the devices as disconnected the whole time.
 
Windows Build/Version
22631

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS TUF Z370
    CPU
    i5 8600k
    Memory
    32G DDR4
    Graphics Card(s)
    RTX 2060 8G
    Monitor(s) Displays
    2
    Hard Drives
    nvme
Turn Bluetooth off and on again:

Click the Bluetooth button to switch it off.

Turn off wait a few seconds, then switch the same toggle to turn Bluetooth back on

Unpair and Re-pair your Headphones:

If you’ve paired your headphones with another device in the past, unpair them from that device.

Then, pair them again with your Windows 11 computer.

Run Bluetooth Troubleshooter:

Open Settings > System > Troubleshoot > Other troubleshooters.

Locate Bluetooth and click Run.

Check Device Manager for driver issues:

Look for drivers which have a question marks or exclamation marks over them.

Note: you can choose to stop here and let us know which drive/s are corrupted before taking the next step.

Or right-click on the affected driver and choose to uninstall.

Reboot, windows will load a new driver, then go back into device manager to make sure the affected driver is now working correctly.

Check signal interference:

Make sure there are no obstacles or electronic devices (such as Wi-Fi routers, microwaves, or cordless phones) interfering with the Bluetooth signal between your headphones and the connected device.

Keep your headphones and the device close to each other to maintain a strong connection.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8960
    CPU
    i7-13700k
    Motherboard
    GENUINE DELL XPS 8960 DESKTOP MOTHERBOARD INTEL SOCKET LGA1700 XD433
    Memory
    (2 x 16 GB) 32 GB
    Graphics Card(s)
    NVIDIA FOUNDERS EDITION GEFORCE RTX 4060-Ti
    Sound Card
    ON BOARD 7.1 CHANNEL AUDIO
    Monitor(s) Displays
    DELL 27 MONITOR - P2722H
    Screen Resolution
    FULL HD (1080p) 1920 x 1080 at 60 Hz
    Hard Drives
    512 GB, M.2, PCIe NVMe, SSD (boot) + 1 TB, 7200 RPM, SATA, HDD (storage)
    PSU
    750W
    Case
    DELL
    Cooling
    DELL PERFORMANCE CPU LIQUID COOLING
    Keyboard
    AZIO
    Mouse
    LOGITECH M650
    Internet Speed
    INTERNET SPEED 100 MBPS
    Browser
    MICROSOFT EDGE AND GOOGLE CHROME
    Antivirus
    NORTON 360
    Other Info
    ALTEC LANSING SPEAKERS
I tried most of these...in no particular order... ive also tried moving the dongle to other usb outlets... the behavior stays the same
The headphones appear in device manager and i can uninstall them... but the dongle doesnt seem to be there... there is not obvious entry in that list that would represent the dongle... it should be something like "asus BT 4.0"
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS TUF Z370
    CPU
    i5 8600k
    Memory
    32G DDR4
    Graphics Card(s)
    RTX 2060 8G
    Monitor(s) Displays
    2
    Hard Drives
    nvme
I rolled back my Dell audio drivers. All was well after MS screwed up my drivers.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3510
    CPU
    Intel® Celeron® N4020
    Memory
    4GB
    Graphics Card(s)
    15.6-in. display HD (1366X768)
    Hard Drives
    128 GB M.2, PCLe, NVMe, SSD
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3552
    CPU
    Intel Celeron N3060
    Memory
    4 GB
I tried most of these...in no particular order... ive also tried moving the dongle to other usb outlets... the behavior stays the same
The headphones appear in device manager and i can uninstall them... but the dongle doesnt seem to be there... there is not obvious entry in that list that would represent the dongle... it should be something like "asus BT 4.0"

My motherboard has native BT through a Wi-Fi + BT combo card (m.2 key E card on the motherboard) that has been giving me fits since the beginning of the year.

The (temporary, apparently) fix is to power off my machine, unplug it (I just use the power switch built into my PSU), try to power on the machine after confirming no incoming power, to drain caps and such in the PSU, then let it sit for 10 minutes. Finally, power it back on, and it starts working, until the next fail.

What I've noticed is that when the BT has failed, almost invariably, there is also an 'Unknown USB device descriptor' entry in Device Manager, and sometimes I've have to take the additional step (after the power off and then boot) to 'uninstall' that device and then let Device Manager scan for new devices.

Since you're dealing with a dongle, you could try simply unplugging it from your PC and leaving it out for around 10 minutes, see if that helps. Before you unplug it, though, while it is still plugged in, see if you have an Unknown USB device showing in Device Manager - if you do, try this:

1) In Device Manager, right click on that Unknown USB Device and select uninstall (if there is a check mark to uninstall the driver, don't check it - it should not appear, but stranger thing shave happened).

2) As soon as you uninstall that 'Unknown USB device' unplug the dongle.

3) Let it sit out for 10 minutes.

4) Reboot your machine, and after you're fully logged in, verify there is no 'Unknown USB device' in Device Manager.

5) Plug the dongle back in.

Admittedly, this is a long shot - as I mentioned, this happens to my on-board BT a lot since the beginning of this year, and I'm searching for a replacement (Mobo won't support Wi-Fi 7 replacement cards - tried 2 already). But I've adapted the procedure suggested for my mobo to your purposes as much as possible, in hopes that it might actually help. As always, YMMV.

HTH
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    Arctic Liquid Freezer III 420 RGB + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge , Arc
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
I tried most of these...in no particular order... ive also tried moving the dongle to other usb outlets... the behavior stays the same
The headphones appear in device manager and i can uninstall them... but the dongle doesnt seem to be there... there is not obvious entry in that list that would represent the dongle... it should be something like "asus BT 4.0"
The USB Dongle would appear in Device Manager under the heading of either, Universal Serial Bus Controllers - 'USB Composite Device' or under both headings, Universal Serial Bus Controllers - 'USB Composite Device' and under heading, Human Interface Devices - USB Input Device & HID Compliant Vendor - Defined Device'

But, as I expressed earlier if there is an 'Question Mark' or 'Exclamation Mark' over the driver you would uninstall it, reboot and let Windows attempt to load a fresh driver. Then go back into Device Manager and check to see it the driver loaded properly. And if there are no marks over the driver then there is most likely no problem with that driver.

At this point, I'll wait before suggesting more fixes since other members have also suggested some more fixes of their own. Will wait to see if those fixes help you.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8960
    CPU
    i7-13700k
    Motherboard
    GENUINE DELL XPS 8960 DESKTOP MOTHERBOARD INTEL SOCKET LGA1700 XD433
    Memory
    (2 x 16 GB) 32 GB
    Graphics Card(s)
    NVIDIA FOUNDERS EDITION GEFORCE RTX 4060-Ti
    Sound Card
    ON BOARD 7.1 CHANNEL AUDIO
    Monitor(s) Displays
    DELL 27 MONITOR - P2722H
    Screen Resolution
    FULL HD (1080p) 1920 x 1080 at 60 Hz
    Hard Drives
    512 GB, M.2, PCIe NVMe, SSD (boot) + 1 TB, 7200 RPM, SATA, HDD (storage)
    PSU
    750W
    Case
    DELL
    Cooling
    DELL PERFORMANCE CPU LIQUID COOLING
    Keyboard
    AZIO
    Mouse
    LOGITECH M650
    Internet Speed
    INTERNET SPEED 100 MBPS
    Browser
    MICROSOFT EDGE AND GOOGLE CHROME
    Antivirus
    NORTON 360
    Other Info
    ALTEC LANSING SPEAKERS
the sound dialog
Which is that?

If not the following, then click on the speaker icon in the SysTray and check if it's set to the headphone and not another speaker-type.
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    2 x 1TB SSDs
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
    Browser
    Brave
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
"the sound dialog" the "Sound" entry in the control panel


Ok, taking out the dongle and putting it but back in after a while seems to have fixed it.
One of the headphones , the Jabra, is working normally now.
The other one im still having an issue. But i think its in the realm of sound drivers now.
When i connect these headphone, at first one driver kicks in and the sound is poor, after a few seconds a second driver kicks in and the sound is good. Well, with my other headphones now, i have the problem that when the second driver kicks in the sound just goes away. In the sound dialog screen i see the device and the volume bobbing up and down but nothing comes to the headphones.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS TUF Z370
    CPU
    i5 8600k
    Memory
    32G DDR4
    Graphics Card(s)
    RTX 2060 8G
    Monitor(s) Displays
    2
    Hard Drives
    nvme
When i connect these headphone, at first one driver kicks in and the sound is poor, after a few seconds a second driver kicks in and the sound is good.

Do you by chance have Discord running in the background?

I have this exact scenario while Discord is running - regardless of if I have allowed Discord to notify me on sound device change or hidden that notification. The sound almost sounds like an amplified mono signal, coming through a tweeter, doesn't it?
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    Arctic Liquid Freezer III 420 RGB + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge , Arc
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
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