Laptop will not boot windows after RAM upgrade


Harrisal21

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So I've decided to upgrade RAM in my HP laptop running Windows 11 from 4GB to 8GB. After changing out the module I noticed the laptop wouldn't boot windows or get me to the HP screen. I can access BIOS and see that the computer sees the updated ram and have 8GB of memory available but it won't boot windows. The module was verified to compatible with my laptop. I put the old RAM back in and it booted up fine. Could it be an issue with ram stick or is Windows 11 finicky about hardware upgrades? This is my first windows 11 computer.
 

My Computer

System One

  • OS
    Windows 11
So I've decided to upgrade RAM in my HP laptop running Windows 11 from 4GB to 8GB. After changing out the module I noticed the laptop wouldn't boot windows or get me to the HP screen. I can access BIOS and see that the computer sees the updated ram and have 8GB of memory available but it won't boot windows. The module was verified to compatible with my laptop. I put the old RAM back in and it booted up fine. Could it be an issue with ram stick or is Windows 11 finicky about hardware upgrades? This is my first windows 11 computer.
Hey, Is it another of the same RAM stick? Same speed, Make, Timings etc or are they different?
Also possibly worth trying the new ram module on its own and see if it does the same as with both modules in or if it wont boot with just the new one in. If thats the case it could be a bad module.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    10700k@5.2
    Motherboard
    Gigabyte Gaming X Z490
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    Viper Steelseries 32gb@ 3600mhz
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    Gigabyte 2070 Super 8GB, +200 core + 600 memory
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    ASUS 4k HDR, Two 1080p Benq and Samsung
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    Razer Ornata Chroma
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    Steelseries Rival 710
Hey, Is it another of the same RAM stick? Same speed, Make, Timings etc or are they different?
Also possibly worth trying the new ram module on its own and see if it does the same as with both modules in or if it wont boot with just the new one in. If thats the case it could be a bad module.
The ram that's currently in is a 4GB. Took that out and put in a 8GB. It's a single slot. I used a PNY 8GB DDR4 2400 sodimm which it says it's compatible with my laptop. Laptop is a HP 14-dq0035dx.
 

My Computer

System One

  • OS
    Windows 11
HP laptops and any RAM changes can be a bit finnicky. The laptops are very sensitive to what modules you put into them. Also if I remember correctly, some laptops does a memory check which takes a while. After it is done you have to save the new settings.

..not 100% sure about all what I just said and if they are the cause, but HP laptops are a pain to upgrade.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
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    FHD + FHD + 1440p
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    Intel 660p m.2 nVME PCIe3.0 x2 512GB
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    65W
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    Logitech MX Master 2S
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    600/300Mbit
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    SecureBoot: Enabled
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  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
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    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
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    850W
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    Fractal Design Define 7
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    Noctua NH-D15 chromax.black
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    Logitech MX Master 2S
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    Logitech MX Keys
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    600/300Mbit
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    AC WiFi Card
Hmmm...I think the issue is the CPU. It supports 8GB of RAM, but might not in single channel.


Intel® Celeron® Processor N4020​

 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
I found this via Google
 

My Computer

System One

  • OS
    Windows 11 Home(Beta) - 23H2 - 22635.3500
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    Viotek 32", 28" ASUS VP28U
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    1080p
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    Primary SAMSUNG 970 EVO Plus
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    EVGA BQ 700w 80+ Bronze
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    Zalman i3 NEO
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    Corsair
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    Amazon Generic with Cord
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    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
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    Firefox and Edge
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    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
I found this via Google
That is the wrong laptop
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
I would normally check Crucial for upgrades. They list none for the HP 14-dq0035dx. However, for the 14-dq0032dx, they list: 14-dq0032dx

The HP 14-dq0035dx seems to have the same specs as the 14-dq0032dx. I'm not sure why they have different model numbers.

That's an existence proof that the 14-dq0035dx can take an 8GB SODIMM.

If the laptop is bootable from a USB flash drive, you could try using a bootable memory test (memtest86+, maybe?) to see whether your new RAM is working properly in your system.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
HP laptops and any RAM changes can be a bit finnicky. The laptops are very sensitive to what modules you put into them. Also if I remember correctly, some laptops does a memory check which takes a while. After it is done you have to save the new settings.

..not 100% sure about all what I just said and if they are the cause, but HP laptops are a pain to upgrade.
Yeah, simply going in the UEFI settings menu and choosing the "Save Changes & Exit" (usually F10) without actually changing any settings might be all that is needed to get it to work. A few months ago when I replaced my laptop's stock SK Hynix 2×4GB DDR-4 3200MHz C22 kit with the G.Skill Ripjaws 2×8GB kit of equal specs the upgrade process went easier than opening a packet of crisps.

But, I'll also add that HP is not the only brand that makes laptops that are a pain to upgrade, as other brands (like Dell) have been being fairly notorious for "vendor lock-ins" in the area of laptop-specific upgrade compatibility also, not to mention that bumping into various other issues tends to be a bit of a common thing also in addition to getting piddle-poor technical support if you're just an average consumer. Caveat emptor....
 
Last edited:

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System One System Two

  • OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
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    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
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    Logitech G402
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
  • Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Mouse
    Logitech G402
    Keyboard
    Logitech K800
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
HP laptops and any RAM changes can be a bit finnicky. The laptops are very sensitive to what modules you put into them. Also if I remember correctly, some laptops does a memory check which takes a while. After it is done you have to save the new settings.

..not 100% sure about all what I just said and if they are the cause, but HP laptops are a pain to upgrade

Yeah, simply going in the UEFI settings menu and choosing the "Save Changes & Exit" (usually F10) without actually changing any settings might be all that is needed to get it to work. A few months ago when I replaced my laptop's stock SK Hynix 2×4GB DDR-4 3200MHz C22 kit with the G.Skill Ripjaws 2×8GB kit of equals specs the upgrade process went easier than opening a packet of crisps.

But, I'll also add that HP is not the only brand that makes laptops that are a pain to upgrade, as other brands (like Dell) have been being fairly notorious for "vendor lock-ins" in the area of laptop-specific upgrade compatibility also, not to mention that bumping into various other issues tends to be a bit of a common thing also in addition to getting piddle-poor technical support if you're just an average consumer. Caveat emptor....
Ah. That's one thing I haven't tried to do is trying to save the settings. I'll give it a try.
 

My Computer

System One

  • OS
    Windows 11
Please post the serial number into this HP website then post a URL into this thread:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Yeah, simply going in the UEFI settings menu and choosing the "Save Changes & Exit" (usually F10) without actually changing any settings might be all that is needed to get it to work. A few months ago when I replaced my laptop's stock SK Hynix 2×4GB DDR-4 3200MHz C22 kit with the G.Skill Ripjaws 2×8GB kit of equal specs the upgrade process went easier than opening a packet of crisps.

(snip)

I would have suggested clearing the CMOS, but that may not be easy in a laptop. Your suggestion is a good one.

To my fellow Americans, "crisps" are what we call potato chips.:) I recall when opening a package of them was easier than it is now, when a little impatience can lead to an explosion of chips, all over the floor.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
hmm having a HP laptop myself I didn't think they were upgradeable. my laptop is a year old now and I have not tried to upgrade it or don't even know if its possible.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 17- Ca1065cl
    CPU
    Ryzen5 3500U
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon Vega
    Screen Resolution
    1600 x 900
    Hard Drives
    1TB
    Case
    HP LAPTOP
    Keyboard
    HP LAPTOP
    Mouse
    ELAN TOUCHPAD AND IHOME WIRELESS AND LOGICTECH CORDED
    Internet Speed
    CHARTER SPECTRUM
    Browser
    MICROSOFT EDGE
    Antivirus
    NORTON 360
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL Inspiron 5400 AIO
    CPU
    11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
    Memory
    16gb
    Graphics card(s)
    Nvidia MX330
    Monitor(s) Displays
    23.8 touch screen
    Hard Drives
    1TB PLUS SSD 256GB
    Case
    DELL AIO
    Mouse
    DELL WIRELESS
    Keyboard
    DELL WIRELESS
    Internet Speed
    CHARTER SPECTRUM
    Browser
    MICROSOFT EDGE
    Antivirus
    NORTON 360
hmm having a HP laptop myself I didn't think they were upgradeable. my laptop is a year old now and I have not tried to upgrade it or don't even know if its possible.
the ram would be upgradable i'd imagine. Some laptops even allow for m2's/ssd's to be added
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    10700k@5.2
    Motherboard
    Gigabyte Gaming X Z490
    Memory
    Viper Steelseries 32gb@ 3600mhz
    Graphics Card(s)
    Gigabyte 2070 Super 8GB, +200 core + 600 memory
    Monitor(s) Displays
    ASUS 4k HDR, Two 1080p Benq and Samsung
    Screen Resolution
    3840x2160/2560x1440/1920x1080
    Hard Drives
    Adata XPG SX8200 PRO 1tb
    Samsung EVO 870 500GB
    PSU
    Corsair RX 650
    Case
    NZXT h510
    Cooling
    CM HYPER 212 RGB
    Keyboard
    Razer Ornata Chroma
    Mouse
    Steelseries Rival 710
The ram that's currently in is a 4GB. Took that out and put in a 8GB. It's a single slot. I used a PNY 8GB DDR4 2400 sodimm which it says it's compatible with my laptop. Laptop is a HP 14-dq0035dx
If this is the laptop https://www.bestbuy.com/site/hp-14-...64gb-emmc-indigo-blue/6478315.p?skuId=6478315
You are going to have more issues down the road besides ram.

HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue​

Model:14-dq0035dx
SKU:6478315
64 gig non-upgradeable eMMC drive is too small for when feature updates are released. It will error about not having enough drive space to complete.
 

My Computer

System One

  • OS
    Windows 10

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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